Ratings based on 249 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
The property was typical of a two star hotel. Minimum standards were met with no areas receiving extra effort
Comment from Hotel Management
20 May 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Norma, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Griffin. We strive to provide guests with all the comforts of home, therefore feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 17 May 2024
Miss Red at the desk was great, night person was nowhere to be found, unfortunately the coffee machine was inoperable in the morning but I lived 😂 will stay again
Comment from Hotel Management
22 May 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Charles,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN GRIFFIN. I'm so glad we earned your 4/5 score. At Red Roof we are happy to know that you made us your choice of stay and Miss Red at the desk was great. However, we apologize for the inconvenience caused due to the issue you had with the coffee machine. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 9 Apr 2024
everything was reasonable and clean
Comment from Hotel Management
10 Apr 2024 by Oshane RediResponse Specialist, Hotel Management
Dear Sheila,Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at theRED ROOF INN GRIFFIN regarding the reasonable rates and cleanliness. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OshaneRed Roof ManagementRediResponse Specialist
by A verified traveler from Martinsville
Posted 27 Mar 2024
The person at the front desk was nice, they asked me if I had already paid which was the first red flag. They sent me to room 205 where the key did not work. I went back to the clerk and they said there might be someone in there already. They put me in room 104 instead. I went in the room the bed was stained, there was no comforter just a top sheet, there was a half used bottle of conditioner, no body wash or shampoo, the lotion by the sink was also half used, there was a cockroach in the bathroom that ran under the bed, and there was an odor in the room when i came in that I had to let air out. A lady called me at midnight which woke me up asking me if I was still coming to the property to get the room, being already in the room. Terrible experience, not worth $85, I am now staying at Comfort Inn across the street it is miles better for almost the same price. Nasty hotel needs to be shut down.
Comment from Hotel Management
29 Mar 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Michael,I appreciate you sharing your feedback following your stay at the RED ROOF INN GRIFFIN. It's great to hear that you found our front desk staff to be nice. However, I was saddened to read that your stay fell short of your expectations due to the insects you reported, the dysfunctional room key and the other issues which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 22 Mar 2024
It's one of the only places to stay if you have a dog. You get what you pay for, and that's crappola.
Comment from Hotel Management
23 Mar 2024 by Oniel Rediresponse Specialist, Hotel Management
Hi Mike,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Griffin. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist
by A verified traveler
Posted 14 Mar 2024
Pets allowed Room was clean and updated with vinyl flooring. Good place to stop for a 1 night stay with a reasonable rate.
Comment from Hotel Management
14 Mar 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Margie,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Griffin. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our clean room, pet-friendliness and reasonable rate. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist
by A verified traveler
Nasty don't stay here.
Posted 3 Mar 2024 on HotelsProbably one of the dirtiest hotels I have stayed at in 30 years. Dirty Towels & dead roach on the bathroom floor. Stains on the sheets as well burn holes. Room sec
Like wet dog. If I had to recommend this hotel I wouldn't.
Comment from Hotel Management
5 Mar 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Michelle,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Griffin. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 4/10 score. You indicated that you were unsatisfied with stains on sheet, unclean towels and the pest you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist
by A verified traveler
Posted 20 Feb 2024
ill give you a honest review,pros,room was clean and smelled fine,front desk people were nice,no issues there,cons,no hot water,bed was way to soft,but to make bed even worse,it has a blood stain on the side of it,we didnt notice it until we got ready to leave
Comment from Hotel Management
21 Feb 2024 by Recordo Rediresponse Specialist , Hotel Management
Dear Terry,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Griffin. It's wonderful to see that our cleanliness was up to your standards, and our staff hospitality was satisfying. Red Roof isn't pleased with the fact that you had no hot water issues as stated and that our beds weren't to your liking. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 5 Feb 2024
The price was good. Surprised they charge 20.00 extra for early check in.
Comment from Hotel Management
5 Feb 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Rebekah,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN GRIFFIN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the affordable price, however a 20.00 early check in fee is required. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the futureSincerely, Red Roof Management
by A verified traveler
Posted 28 Jan 2024
My stay was, but a few hours, The staff was great , we were having some good laughs. They are doing so updates to the facility, nothing major.
Comment from Hotel Management
30 Jan 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Hello Dion,Here at the RED ROOF INN HELEN, we strive towards the provision of valuable service at a superior level. Thank you for your remarks highlighting our great staff. Know that your voice is of tremendous importance to us at Red Roof, and we value your comments which will help us to continuously improve our services and make our guest experiences even better. Thank you for sharing your kind words. We would love to host you again soon.Sincerely, Red Roof Management
