Ratings based on 482 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Friendly helpful staff lovely room accommodation very good food availability
Only suggestion is a handle by the side of the bath to help getting in and out of shower and safe any slipping for older people
Comment from Hotel Management
28 May 2024 by Lorraine Kirkwood, Hotel Management
Good afternoon KarenThank you for staying at Smiths Hotel I am delighted you enjoyed your stay and thank you for your lovely comments. Kind regards
by A verified traveler from London
Posted 1 May 2024
Really nice staff and handy for a wedding (5 mins walk). Beds are comfy and despite being beside the M6 and in a roadside room, I slept well. Bathroom was in need of refurbishment.
Comment from Hotel Management
2 May 2024 by Lorraine Kirkwood, Hotel Management
Good morning Thank you for taking time to offer feedback I am pleased you had a good nights sleep. Kind regards
by A verified traveler
Nice Hotel and Restaurant
Posted 10 Mar 2024 on HotelsNice hotel, had a lovely meal in the restaurant. Room was nice but needed some attention to detail. Fire in the room wasn't working or i couldn't find the switch!
Door to the hotel corridor slammed on the second floor, so heard it every time someone used it. Some damping on the frame would solve the problem.
Comment from Hotel Management
10 Mar 2024 by Lorraine Kirkwood, Hotel Management
Good afternoon AndrewThank you for staying at Smiths Hotel, the buttons can be difficult to find on the fires, if ever you have any issues please call reception and we can send someone to assist. I am please you enjoyed your stay. Kind regards
by A verified traveler
Posted 8 Mar 2024 on Hotels
Comment from Hotel Management
10 Mar 2024 by Lorraine Kirkwood, Hotel Management
Good morning David Thank you for staying at Smiths Hotel, I am pleased you enjoyed your stay and hope you will visit us again. Kind regards
by A verified traveler
Posted 28 Feb 2024 on Hotels
Room was cold, hotel was cold, bathroom was dirty. Wall near towel radiator was filthy with dirty watwr marks all down it. Not worth the money for value. Food was ok and staff were friendly. Its basically had a facelift on the front but is still in the 80s inside with ni working lift either.
Comment from Hotel Management
29 Feb 2024 by Lorraine Kirkwood, Hotel Management
Good morning I am very disappointed to read your review I can assure you this is not our usual standard and will initiate an investigation, we always try to rectify any situation at the time I assume this was the case when you reported the issues to our reception team and can only apologise for any inconvenience. We are currently having a new lift installed the works should be completed within the next 3 weeks. Kind regards
by A verified traveler
Posted 27 Feb 2024 on Hotels
Excellent service - only slight down side was that the bathroom facility needed a face lift, a little tired.
Comment from Hotel Management
28 Feb 2024 by Lorraine Kirkwood, Hotel Management
Good morningThank you for staying at Smiths Hotel and taking the time to offer feedback. Kind regards
by A verified traveler
Posted 4 Feb 2024 on Hotels
Great hotel, if I was looking for something to mention possibly breakfast starting a little earlier would be a huge bonus for me.
Regards
Comment from Hotel Management
4 Feb 2024 by Lorraine Kirkwood, Hotel Management
Good morning DavidI am pleased you enjoyed your stay and hope you will visit us again. Kind regards
by A verified traveler
Posted 21 Jan 2024 on Hotels
Comment from Hotel Management
22 Jan 2024 by Lorraine Kirkwood, Hotel Management
Good afternoonThank you for staying at Smiths Hotel and taking the time to offer feedback, I am pleased you enjoyed your stay and hope you will visit us again.
by A verified traveler
Posted 8 Dec 2023
Comment from Hotel Management
11 Dec 2023 by Lorraine Kirkwood, Hotel Management
Good morning DavidThank you for staying at Smiths and taking the time to offer feedback. Kind regards
by A verified traveler
Posted 21 Nov 2023 on Hotels
Comment from Hotel Management
22 Nov 2023 by Lorraine Kirkwood, Hotel Management
Good afternoon Thank you for staying at Smiths Hotel and taking the time to offer feedback. Kind regards
