Ratings based on 352 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Feb 2024
I liked pretty much everything! Clean, comfortable with great ambiance. Staff were very efficient and really friendly.
by A verified traveler
Posted 17 Dec 2023 on Hotels
A relaxing stay.
by A verified traveler
Posted 29 Nov 2023
by A verified traveler
Posted 22 Nov 2023 on Hotels
We arrived at 11 pm and were greeted. It took very little time to check us in.
We were exhausted and slept well, woke up early, had
by A verified traveler
All-round excellence
Posted 16 Nov 2023 on HotelsI dropped one star on eco-friendly because our towels were replaced even though we hung them up, as best we could, to show we would keep them. That's how deep I had to dig to find something wrong with our two night stay.
Friendly and efficient service from check-in and throughout our stay. My specific room request was met and the room was as new, except for an area of carpet which had probably been assaulted in some way by one or other wedding guest, as this is the hotel's speciality.
There were coach parties and groups of guests on both night we were there, and - from previous experience in other hotels - I probably wouldn't choose to stay there during the height of the wedding season. I'm old and miserable and looking, above all, for somewhere convenient to sleep when choosing a hotel, not a good time!
The food in the restaurant was excellent, though pricey compared to similar restaurants in D & G, but this is prime tourism and we didn't feel ripped off as the quality and presentation were both very high. We didn't take breakfast on either day - didn't need to, portions were not stingy - so can't comment on that.
Highly recommended.
by A verified traveler
Posted 13 Nov 2023 on Hotels
by A verified traveler
Posted 12 Nov 2023 on Hotels
Lovely stay at gretna hall staff all so friendly!
by A verified traveler
Posted 12 Nov 2023 on Hotels
Nice hotel. Bed was a bit uncomfortable, food was nice. All in all, would stop again.
by A verified traveler
Posted 4 Nov 2023
Staff brilliant. Breakfast good. Wedding meal Luke warm, bland, dry tasteless. Empty salt sellers. Felt like a bridal conveyer belt. Carpets in rooms dirty. Marks on all walls.
Not the romantic wedding venue we expected.
Not a four star hotel. More like a basic 3 star.
by A verified traveler
Wedding stay
Posted 25 Oct 2023 on HotelsLovely reception at the desk. Lovely rooms and comfortable beds. But lots of stairs.
Good selection of drinks at the bar, and not badly priced. Restaurant food was delicious but wine was expensive.
Only downside was breakfast. It seemed to be short staffed (or maybe too many wedding guests for the number of staff) and therefore the selection of available foods was variable. So close but easy to improve.
