Ratings based on 524 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Apr 2024
Great service and nice breakfast in a lovely setting.
Comment from Hotel Management
8 Apr 2024 by Chloe, Hotel Management
Hi Meghan, thank you for the lovely review. We look forward to accommodating you back here in the future.Have a blessed day, Administrative Team Hotel Lac Carling
by A verified traveler
Posted 6 Apr 2024
by A verified traveler from Beauharnois
Posted 3 Apr 2024
by A verified traveler
Posted 1 Apr 2024
Excellent
Comment from Hotel Management
2 Apr 2024 by Chloe, Hotel Management
We are glad you enjoyed your stay! Hope to accommodate you back here in the future.
by A verified traveler
Posted 1 Apr 2024
Cleanliness and kind staffs. Diner was also exceptional.
Comment from Hotel Management
2 Apr 2024 by Chloe, Hotel Management
Hi Andrew, So glad to hear you appreciated the cleanliness and found our staff kind! Thrilled you enjoyed the diner too. Hope to see you back soon!
by A verified traveler
Posted 12 Mar 2024
The property needs some work. The gym had broken equipment. It said there an indoor space for basketball but there wasn't, just normal wear and tear that the public could see.
Comment from Hotel Management
15 Mar 2024 by Chloe, Hotel Management
Hi Jeremy/ Kelly, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay, especially concerning the gym equipment and the unavailability of our indoor basketball court. We aim to maintain all our facilities in top condition, and we are currently addressing the issues with the gym equipment to ensure everything is fully functional for our guests.Regarding the basketball court, we understand your disappointment and apologize for not being able to provide access during your stay. The venue was rented out for a private event, limiting availability to our usual clientele. We acknowledge that this could have significantly impacted your experience with us, and we regret any inconvenience this may have caused.We appreciate your understanding and are committed to improving our communication about the availability of amenities to prevent any future disappointments. Your feedback is invaluable in helping us enhance our guest experience, and we hope to have the opportunity to welcome you back, providing access to all our facilities and showcasing the high standard of hospitality we strive to deliver. Thank you for bringing these matters to our attention.Have a great and sunny day, Administrative Team Hotel Lac Carling
by A verified traveler
Posted 4 Feb 2024
Place need renovation
Comment from Hotel Management
8 Mar 2024 by Chloe, Hotel Management
Dear Bachir,Thank you for your feedback. We take your comments seriously and are planning updates and renovations to enhance our guest experience. We look forward to showing you the improvements on your next visit.Best regards,Administrative TeamHotel Lac Carling
by A verified traveler
Posted 4 Feb 2024
Comment from Hotel Management
23 Mar 2024 by Supervisor at Reception, Hotel Management
Thank you for the nice rateHope to see you again soon
by A verified traveler
Posted 2 Feb 2024
Isabella save the day and make the trip fantastic.
Comment from Hotel Management
8 Mar 2024 by Chloe, Hotel Management
Hi Padrig, We are glad to hear that Isabelle saved the day. We will be passing on this comment to her. Have a great day, Administrative Team Hotel Lac Carling
by A verified traveler
Posted 31 Jan 2024
The pool, spa and jacuzzi
Comment from Hotel Management
8 Mar 2024 by Chloe, Hotel Management
Hi Luliana, We are glad you enjoyed some of our on-site activities. Have a great day, Administrative TeamHotel Lac Carling
