Ratings based on 202 Verified Reviews
3.0 Room cleanliness
3.6 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Potosi
Posted 7 May 2024
The location was good. The staff wasn't very friendly. The breakfast choices were few.
Comment from Hotel Management
7 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi James. We're glad to hear that you found our location convenient. However, we apologize for any shortcomings in the friendliness of our staff and the limited breakfast choices during your stay. Providing friendly and attentive service is important to us, and we regret that we did not meet your expectations in this regard. Additionally, we appreciate your feedback regarding the breakfast options, and we will take it into consideration as we strive to improve our offerings for our guests. Your comments are invaluable to us, and we will use them to make necessary improvements to enhance the overall guest experience. If there's anything else we can do to assist you or if you have any further feedback to share, please don't hesitate to contact us. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
by A verified traveler
Posted 16 Apr 2024
Comment from Hotel Management
7 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Rachel. Thank you for leaving us a rating. I am sorry for any of your expectations that we might have failed to meet. We are always open to hear about the issues you have faced so we can get the chance to resolve it. We hope to hear from you and get another chance to better serve you in the future.
by A verified traveler
Posted 28 Mar 2024
Booked non smoking. Confirmation says non smoking.
Expedia says non smoking. Quality inn says smoking and they can't do anything to help. And there smoking rooms are more than cigarettes.
Comment from Hotel Management
31 Mar 2024 by MP - Guest Relations Manager , Hotel Management
Hello JL, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.
by A verified traveler
Posted 15 Mar 2024
The term handicap accessible should mean more than a door wide enough to allow a wheelchair to pass through. Door to the bathroom opened into a bed preventing full opening. Shower had a ski ramp in the opening. Very unpleasant stay.
Comment from Hotel Management
15 Mar 2024 by MP - Guest Relations Manager , Hotel Management
Hello William, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.
by A verified traveler
Posted 21 Feb 2024 on Hotels
Comment from Hotel Management
26 Feb 2024 by MP - Guest Relations Manager , Hotel Management
Helllo Valdeglass, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.
by A verified traveler
Posted 20 Feb 2024
Toilet was messed up. Saw a roach in the bathroom. Shower wall needed repair. Room has an unusual smell.
Comment from Hotel Management
21 Feb 2024 by MP - Guest Relations Manager , Hotel Management
Hello Bianca, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.
by A verified traveler
Posted 15 Feb 2024 on Hotels
Comment from Hotel Management
21 Feb 2024 by MP - Guest Relations Manager , Hotel Management
Hello Robert, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.
by A verified traveler
Posted 20 Jan 2024 on Orbitz
Comment from Hotel Management
10 Feb 2024 by MP - Guest Relations Manager , Hotel Management
Hello Dar, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.
by A verified traveler
I didnt have a comfortable nights rest
Posted 16 Jan 2024 on HotelsComment from Hotel Management
20 Jan 2024 by MP - Guest Relations Manager, Hotel Management
Hello Veronica, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.
by A verified traveler
Posted 13 Jan 2024
Nasty and dirty also baby roaches dust everywhere
Comment from Hotel Management
16 Jan 2024 by MP - Guest Relations Manager, Hotel Management
Hello Takka, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.
