Ratings based on 807 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Loved the Art Deco Vibe. Great staff and lounging area’s. The waverly room was fabulous with an awesome view. Would definitely stay there again.
Comment from Hotel Management
22 May 2024 by JonathanQ, Hotel Management
Lisa,Thank you for the kind words about our art deco vibe! Our staff works tirelessly to ensure our guests have an amazing stay with us! The Waverly Queen rooms are one of our favorites with the lovely view of the Freedom Tower! We appreciate your feedback and look forward to welcoming you back!Warm regards,Jonathan QuezadaDirector of Front Office
by A verified traveler
Posted 15 May 2024
Very welcoming and friendly hotel! Front desk is 11/10. Love the aesthetic of the entire hotel. Their restaurant has phenomenal eggs Benedict! Highly recommended staying here.
Comment from Hotel Management
22 May 2024 by JonathanQ, Hotel Management
Caitlin, Thank you for the kind words about our very welcoming team! We pride ourselves in delivering amazing customer service! The Society Cafe is a nice touch to our hotel as we offer delicious items and amazing drinks at the bar! It was a pleasure reading your feedback, we look forward to your return!Warm regards,Jonathan QuezadaDirector of Front Office
by A verified traveler
Posted 2 May 2024
As sa nice small hotel. Service and cleaning could have been better. Lobby is lovely and the location is perfect.
Comment from Hotel Management
22 May 2024 by JonathanQ, Hotel Management
Holly,Thank you for the kind words about our service! We pride ourselves in providing the best customer service and we are pleased to hear that we met or exceeded your expectations. We appreciate your time and look forward to seeing you again!Warm regards,Jonathan QuezadaDirector of Front Office
by A verified traveler
Posted 2 May 2024
The pictures do NOT reflect the actual rooms, which aren’t bad, but definitely not luxurious. They are cramped and the amenities are non- existent. Customer service is an absolute joke. The atmosphere is very gloomy. It’s not a historical quaint hotel as one might think, but in need of major renovation. HOW is this hotel 4.5 stars? Maybe 4.5 out of 10!!!!! Spend your money elsewhere.
Comment from Hotel Management
22 May 2024 by JonathanQ, Hotel Management
Mary,Thank you for the feedback. Our rooms have a nice touch and feel for the Greenwich Village. Our guests and locals enjoy the ambiance in our lobby with our live jazz music during the evenings. We pride ourselves in delivering amazing customer service. I am sorry that we failed to exceed your expectations. When returning to our hotel, please contact me directly. I will ensure that your next stay is memorable. I look forward to hearing from you. Warm regards,Jonathan QuezadaDirector of Front Office
by A verified traveler
Posted 27 Apr 2024
A comfy cozy hotel with a small lobby that contains comfortable seating, fresh flowers, and a fireplace. Very helpful and accommodating staff. Has a family vibe, although very stylish.
Comment from Hotel Management
2 May 2024 by JonathanQ, Hotel Management
Hello Daniel, Thank you for the kind words! We are pleased to hear that enjoyed the ambiance and style of the hotel. Our staff works tirelessly to provide the best possible experience for our guests. We appreciate your kind words and will share with the team. It was a pleasure reading your feedback, we look forward to seeing you again!Warm regards,Jonathan QuezadaDirector of Front Office
by A verified traveler
Posted 22 Apr 2024
Beautiful beds and linens. Staff were very welcoming . Great location.
Comment from Hotel Management
2 May 2024 by JonathanQ, Hotel Management
Hello Alexandra, Thank you for the kind words about the bedding and our staff! We are happy to hear that you had a great stay with us. Our guided walking tour is a great option to learn the history of Greenwich Village which is included as part of your stay. I assure you that you will enjoy the tour and appreciate the location even more! We appreciate your feedback and look forward to welcoming you back!Warm regards,Jonathan QuezadaDirector of Front Office
by A verified traveler from Greensboro
Posted 20 Apr 2024
The location in Greenwich is great! Walkable to many restaurants and shopping in Greenwich and West Village. The hotel is charming and has many unique features. Enjoyed the evening jazz in the lobby and happy hour snack and cocktails options. Brunch in the Society Cafe was delicious. Staff was very friendly and helpful. Dale, the doorman, was especially gracious. Rooms are small, but normal for NYC standards. My only issue was with air conditioning in the room. It was April and unusually warm weather for the second day of our stay. Our room was warm when we returned that evening. I cut the air conditioning to cool and found that the room was only getting warmer. The front desk said that the hotel did not have air until May. They sent up a fan and I opened a window. This would be concerning for a future stay for me during potentially warm weather season.
Comment from Hotel Management
2 May 2024 by JonathanQ, Hotel Management
Hello Richard, Thank you for the kind words about our location, staff and our restaurant, the Society Cafe! It is great knowing that you enjoyed the brunch with us! We suggest the Mimosa Margarita during brunch. Furthermore, our hotel is structured to provide warm air during the shoulder months of the year. I am sorry that we were unable to regulate the heat in your room. We do our best to accommodate guests with fans to help keep the room as cool as possible. We appreciate your time and look forward to seeing you again!Warm regards,Jonathan QuezadaDirector of Front Office
by A verified traveler
Posted 17 Apr 2024
Hotel is decent, and provides the needed.
i like the retro touch of the phone and the classic radio.
The hotel should provide complementary water bottles in the room.
Comment from Hotel Management
17 Apr 2024 by JonathanQ, Hotel Management
Hello Karyl, Thank you for the feedback. We are happy to hear that you enjoyed the retro touch of our phones and classic radios. We just added the new phones, it is nice to see that they are appreciated! I am happy to share with you that we provide complimentary water bottles in our lobby throughout the day. Our team can assist you with delivering them to your room if needed. Warm regards,Jonathan QuezadaDirector of Front Office
by A verified traveler
Posted 16 Apr 2024
Great location and staff. Cute bar for happy hour drinks! Our only issue was that there is no air conditioning at this time of year and it was 80 degrees outside so our room was incredibly hot and uncomfortable. They did offer fans, but they should really consider having a/c in the shoulder season as well.
Comment from Hotel Management
17 Apr 2024 by JonathanQ, Hotel Management
Hello Kylie, Thank you for the kind words about our location and our staff! We do our best to ensure our guests have a wonderful experience with us. Our building is structured to provide warm air during the winter and shoulder season. We appreciate your feedback and look forward to your return. Warm regards,Jonathan QuezadaDirector of Front Office
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
22 May 2024 by JonathanQ, Hotel Management
Elizabeth,Thank you for the review. Please share more details about your stay for us to see where we went wrong and what we can do to improve, if given another opportunity to host your next stay in NYC. I look forward to hearing from you. Warm regards,Jonathan QuezadaDirector of Front Office
