Ratings based on 814 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
We stayed at a Hyatt in San Antonio and this place blew that hotel out of the water. From the staff to the continental breakfast. 5 stars for sure!
by A verified traveler
Posted 2 Jun 2024
Our stay was great. Had to stay due to no power. I appreciate the quick accommodations.
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
15 May 2024 by Scott, Hotel Management
Thanks for this wonderful review! We're delighted you enjoyed your recent stay with us! Hope to see you again soon!
by A verified traveler from levittown
Posted 26 Apr 2024
Good
Comment from Hotel Management
1 May 2024 by Scott, Hotel Management
Thanks for taking the time to leave us a review! We're happy to hear that you had a good experience with us and we hope to welcome you back again soon!
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
15 May 2024 by Scott, Hotel Management
Thanks for taking the time to leave us a 5 out of 5! We strive to provide excellent customer service and this serves as great motivation for our team. We hope to welcome you back soon!
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
16 Apr 2024 by Scott, Hotel Management
Thanks for you're feedback! We love to know when guests enjoyed their experience with us! We strive to provide excellent service and it's extremely encouraging to hear that your stay was a 5 out of 5! We appreciate your business!
by A verified traveler
Posted 9 Apr 2024
We stayed here for the eclipse in 2024. Very clean and newer property. Fast check in.
Comment from Hotel Management
10 Apr 2024 by Scott, Hotel Management
Thank you for choosing to stay with us during the eclipse event in 2024 and for taking the time to share your experience. We're delighted to hear that you found our property to be very clean and appreciated our newer facilities.Ensuring a smooth and efficient check-in process is always a priority for us, and we're pleased to learn that you had a fast check-in experience.We hope you enjoyed witnessing the eclipse and had a memorable stay with us. If there's anything else we can assist you with or if you plan to visit our area again in the future, please don't hesitate to reach out.Thank you once again for your kind words, and we look forward to welcoming you back soon.
by A verified traveler
Posted 2 Apr 2024
This is my favorite place to stay when coming to Greenville for work. I enjoy the sitting area in the room, the friendliness of staff, while I didn’t enjoy the pool or gym I always hope to!
Comment from Hotel Management
7 Apr 2024 by Scott, Hotel Management
Thank you for taking the time to share your feedback with us. We are delighted to hear that our hotel is your favorite place to stay when visiting Greenville for work.It's wonderful to know that you appreciate the sitting area in your room and the friendliness of our staff. Providing a comfortable and welcoming environment for our guests is our top priority, and we are pleased that we have consistently met your expectations in this regard.We truly appreciate your loyalty and look forward to welcoming you back for another enjoyable stay.
by A verified traveler
Posted 2 Apr 2024
The staff was nice, the room was just what it was for but they have some opportunities. I was in room 201 and the room smelled very rancid like there had been smoking in there in the past. The drainage in the restroom was a circle one while it was supposed to be a square one which made it lose and unsafe. The lobby smelled great but not my room.
Comment from Hotel Management
7 Apr 2024 by Scott, Hotel Management
Thank you for sharing your feedback with us regarding your recent stay. We are pleased to hear that you found our staff to be nice and that the room met your expectations in some aspects.However, we sincerely apologize for the issues you experienced during your stay. We take cleanliness and guest comfort very seriously, and we regret that the room did not meet our usual standards. Please know that we have addressed the odor issue with our housekeeping team to ensure that all rooms are thoroughly cleaned and deodorized.Additionally, we appreciate you bringing the drainage issue to our attention. Our maintenance team will investigate and rectify the situation promptly to ensure the safety and comfort of our guests.Your feedback is invaluable to us as it helps us identify areas for improvement. We apologize for any inconvenience these issues may have caused you and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
by A verified traveler
Posted 2 Apr 2024
Comfortable, clean and quiet.
Comment from Hotel Management
7 Apr 2024 by Scott, Hotel Management
Thank you so much for your wonderful review! We're delighted to hear that you found your stay comfortable, clean, and quiet. Providing a serene and welcoming environment for our guests is always our top priority. Should you find yourself in need of accommodations again in the future, we would be thrilled to welcome you back for another enjoyable stay. Please don't hesitate to reach out if there's anything else we can assist you with.
