Ratings based on 175 Verified Reviews
4.2 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
21 May 2024 by Comfort Inn & Suites Management & Staff, Hotel Management
Dear LaReese, thank you for your feedback and rating your stay. We are happy that you had a good experience and hope that you will be our guest again soon. Thank you for your business.
by A verified traveler from San Antonio
Posted 20 May 2024
Great experience. Staff was friendly and helpful. Hot water took forever to warm up. Otherwise was a great experience.
Comment from Hotel Management
20 May 2024 by Comfort Inn & Suites Management & Staff, Hotel Management
Hello Lisa, thank you for taking time to provide feedback regarding your stay with us. We are happy that you had a great experience overall and take note of the hot water issue from your room. Please accept our apologies for the inconvenience this caused and we have reported the problem to our maintenance staff to take care of. Thank you for being our guest and we hope that you will stay with us again soon.
by A verified traveler
Posted 11 May 2024
The staff were very nice and helpful. The hotel was old and run down. My room had stained sheets, but staff fixed it with no problems . The indoor pool area looks terrible.
Comment from Hotel Management
13 May 2024 by Comfort Inn & Suites Management & Staff, Hotel Management
Dear Kayla,Dear [Guest],Thank you for taking the time to share your feedback with us.We regret to hear that the hotel's age and condition may have fallen short of your expectations. We are committed to making continued improvements to ensure that our guests have a comfortable and enjoyable stay.Regarding the issues you mentioned with your room, we apologize for the stained sheets and are pleased to hear that our staff were able to address this issue promptly. We also appreciate your feedback about the indoor pool area. We understand that it is an important amenity for many of our guests, and we want to make sure that it meets our high standards.Thank you again for your feedback. We value your input and will use it to make positive changes to our property. We hope that you will give us another opportunity to provide you with accommodations in the future.
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
14 May 2024 by Comfort Inn & Suites Management & Staff, Hotel Management
Thank you Amy for rating your stay. We trust that you had a good experience and hope that you will choose to be our guest again soon. Thank you for your business.
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Comfort Inn & Suites Management & Staff, Hotel Management
Hi Wallace, thank you for rating your stay. We hope that you had a good experience with us. Please feel free to let us know directly if there is anything that you would like us to know that would have made your stay better, or something you would like us to consider for in the future. Thank you for being our guest and we hope that you will stay with us again soon.
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
15 Apr 2024 by Comfort Inn & Suites Management & Staff, Hotel Management
Thank you Libu, for your feedback regarding your experience with us. We are happy that you had a good experience and hope that you will be able to be our guest again soon.
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Comfort Inn & Suites Management & Staff, Hotel Management
Dear Elizabeth, we regret to learn that you did not have a good experience with us. We are truly interested in what went wrong during your stay and where we need to improve and hope that you will consider contacting us directly and letting us know of the issues you experienced. We appreciate you and your business and hope to have the opportunity to provide you with a better experience in the future. Thank you for being our guest.
by A verified traveler
Posted 6 Apr 2024
Great place to stay.
Comment from Hotel Management
8 Apr 2024 by Comfort Inn & Suites Management & Staff, Hotel Management
Dear Gina, thank you for rating and reviewing your stay with us. We are happy that you had a great experience and hope that you will be able to be our guest again soon. Thank you for your business.
by A verified traveler
Posted 26 Mar 2024
If you are in need of a nice stay in Greenville, this is it. We loved everything about the complex.
Comment from Hotel Management
27 Mar 2024 by Comfort Inn & Suites Management & Staff, Hotel Management
Thank you Aaron for your review and rating your stay. We appreciate your kind words about our hotel and your recommendation to others. Thank you for being our guest and we hope to see you again soon.
by A verified traveler
Posted 15 Mar 2024
10/10 just wish had better breakfast but I understand
Comment from Hotel Management
16 Mar 2024 by Comfort Inn & Suites Management & Staff, Hotel Management
Dear Timmia, Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your 10/10 rating and are glad to hear that you enjoyed your overall experience. We understand that our breakfast offerings may not have fully met your expectations, and we will take your comments into consideration for future improvements. We hope to have the opportunity to welcome you back for another visit in the future. Thank you for choosing to stay with us.
