Ratings based on 979 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Breakfast staff was rude.
Comment from Hotel Management
15 Jun 2024 by GM, Hotel Management
Dear Bryan, I appreciate you taking the time to share your review. We strive to leave all our guests with a positive impression; I apologize we let you down. Your feedback is important to us as we continually try to improve our guests’ experience. I will share your reflections with our team, and we all hope you will consider a return trip in the future. Sincerely, David Hicks, GM
by A verified traveler
Posted 12 Jun 2024
Bad customer service
Comment from Hotel Management
12 Jun 2024 by GM, Hotel Management
Dear Tamika, Thank you for the review. I apologize that you found our service lacking. We strive to earn the recommendation of all our guests, and we fell short on this trip. On behalf of the entire staff, we would love to better serve you on a return trip if given the chance. Sincerely, David Hicks, GM
by A verified traveler
Posted 11 Jun 2024
Breakfast buffet was fantastic! Staff were courteous and helpful. The room was clean and comfortable. Overall, Embassy Suites was a great place to stay.
Comment from Hotel Management
12 Jun 2024 by GM, Hotel Management
Dear Brian, What a wonderful review! The staff works hard to try and provide every guest with an experience just like the one you shared with other travelers and us. We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, David Hicks, GM
by A verified traveler
Posted 9 Jun 2024
Attended a conference June 6-9 2024 at this property, I only spent one night but the room was excellent.
I would like to say that this hotel went out of their way to accommodate the needs of our group and every single employee I encountered were beyond nice AND helpful. Great meals were provided for us and great service.
Thank you
Comment from Hotel Management
10 Jun 2024 by GM, Hotel Management
Dear Sherry, Thank you for taking the time to share this glowing review of your experience at our hotel! It is wonderful to hear that you hold our staff in high regard as well as our accommodations and great meals. I will be certain to share your comments with our staff who truly love making our guests feel welcome when they come to town. Please find a reason to visit us again soon! Best, David Hicks, GM
by A verified traveler from Springfield
Posted 4 Jun 2024
Not happy that they switched me to Embassy Suites. Not what I paid for.
When I asked why they said their rooms were sold out. I prepaid so they should have saved my room.
Comment from Hotel Management
5 Jun 2024 by GM, Hotel Management
Dear Trudy, We sincerely regret your experience and I'm sorry we disappointed you. We strive to provide comfort and sincere hospitality to all our guests and we clearly missed our goal. I appreciate you taking the time to share your review. Your feedback fosters change for future stays. Sincerely, David Hicks, GM
by A verified traveler
Posted 2 Jun 2024
As you’re walking towards the room, I noticed dust. I don’t know if it was because maybe it’s open on the top, but there was dust as I was walking to my room on the balcony edges. They ran out of food one hour before food was cut off, which was a Saturday I figured it’s because maybe it was sold out and ran out of food but definitely 20 minutes before one hour on certain things like grits. potatoes and bacon sausage waffles call 20 minutes before they did not want to replace anything. other than that the staff was excellent. I also just think that I need some updating all around the property inside.
Comment from Hotel Management
3 Jun 2024 by GM, Hotel Management
Dear Francine, We are sorry to hear of our cleanliness oversights and for your experience when joining us for breakfast; I have taken note. We strive to provide a WOW experience, so I regret that your visit was just okay. We appreciate your patronage and hope to impress you on a return visit. Thank you for choosing us and for your review. Sincerely, David Hicks, GM
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by GM, Hotel Management
Dear Teonta, We sincerely regret that we weren't the perfect fit for your trip and that we fell short of your expectations. Ensuring our guests' satisfaction is paramount to us, and we look forward to the opportunity to host you for a truly delightful experience in the future. Sincerely, David Hicks, GM
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
12 Jun 2024 by Ran, Hotel Management
Thanks for the 5 out of 5 rating!
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
12 Jun 2024 by Ran, Hotel Management
Thanks for staying with us!
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
12 Jun 2024 by Ran, Hotel Management
Thanks for the 5 out of 5 rating!
