Ratings based on 810 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Newport
Posted 12 Jun 2024
I took my grandchildren for a train ride to Greensboro to go to Wet n Wild Water Park on a Tuesday. Made reservations online for 2 rooms because they had a pool, we wanted to continue the water fun after park closed at 5pm. Arrived and found out pool was closed. We were told that the pool chemicals were unbalanced due the amount of people who used the pool on the weekend. Big let down to my 4 grandchildren. At least we had the train ride and water park. I would have liked to have known pool was closed and been offered the opportunity to choose. I realize pools have to be closed unexpectedly, however, I think they could have sent an email out to the standing reservations so we could be informed, especially in the summer months. Our rooms smelled like smoke and breakfast was very small.
Comment from Hotel Management
12 Jun 2024 by Management, Hotel Management
Thank you Richard for reviewing your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the indoor pool. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
by A verified traveler from Shinnston
Posted 27 May 2024
Very quiet. Got a lot of sleep.
Comment from Hotel Management
28 May 2024 by Management, Hotel Management
Thank you David for reviewing your recent stay with us. We're happy to hear that you enjoyed your stay. We hope to see you again the next time you're in the area.
by A verified traveler
Posted 25 May 2024
Found a tissue in the bed
Comment from Hotel Management
12 Jun 2024 by Management, Hotel Management
Thank you Niccole for reviewing your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay.We hope for an opportunity to properly host you in the future.
by A verified traveler
Posted 24 May 2024
It is a cozy place to stay very nice
Comment from Hotel Management
25 May 2024 by Management, Hotel Management
Thank you Miguel for reviewing your recent stay with us. We appreciate the positive feedback and hope to see you again the next time you're in the area.
by A verified traveler
Posted 20 May 2024
Staff walked in the room twice, had to switch room because of a dirty bed sheets. Key cards barely worked for doors
Comment from Hotel Management
20 May 2024 by General Manager Megan Clark, Hotel Management
On behalf of the entire staff we would like to apologize for the inconvenience of the staff members walking in to the room twice and we also want to apologize for the condition of the bed sheets on your bed as well. I have spoken to the housekeeper who "cleaned" it to ensure this doesn't happen again. We hope you will be willing to give us another chance to provide better service.
by A verified traveler
Posted 18 May 2024
Frequent visitor
Comment from Hotel Management
19 May 2024 by Management, Hotel Management
Thank you Summer for reviewing your recent stay with us. We look forward to seeing you again the next time you're in the area.
by A verified traveler
Posted 13 May 2024
It was nice,clean and quiet
Comment from Hotel Management
14 May 2024 by Management, Hotel Management
Thank you Donnie for reviewing your recent stay with us. We hope to see you again the next time you are in the area.
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
14 May 2024 by Management, Hotel Management
Thank you for reviewing your stay with us. We appreciate your feedback.
by A verified traveler
Posted 26 Apr 2024
The property was very nice and clean. The staff friendly. The compressor in our room needed to be repaired and was very loud preventing us from sleeping. The maintenance person looked at it and had no idea what to do. The key device to our room did not work and we had to replace keys multiple times and stand at the door trying to access the room multiple times before we could get in. Other than room condition, our stay was very nice.
Comment from Hotel Management
26 Apr 2024 by Management, Hotel Management
Thank you, Rick, for reviewing your recent stay with us. We do apologize for the inconveniences with the keys and the A/C unit during your stay. We hope for another chance to provide you with superior service the next time you are in the area.
by A verified traveler from Shelby
Posted 21 Apr 2024
I was very clean.
Comment from Hotel Management
22 Apr 2024 by General Manager- Megan Clark, Hotel Management
We wanted to thank you for taking the time to leave a review and rating. We hope you will come visit if you are ever in the area.
