Ratings based on 985 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
The customer service is amazing! Krista has a keen eye for details and was very resourceful and helpful the entire weekend. My family member and I wanted tea or coffee and she made us hot water for the tea! We needed extra towels and she was very accommodating! We used the laundry and someone left their clothes in the dryer. She opted to dry our clean clothes for us so that the other person would not be upset about their belongings being moved from the dryer. I believe they forgot/fell asleep it was late. At any rate she was a joy and I’ll definitely return back because of her. She made my night better because of her customer service.
Comment from Hotel Management
4 Jun 2024 by Mary Lyn B Bensley, Hotel Management
Dear Jewell,Thank you for taking the time to leave us a rating of your recent stay here at Clarion Pointe Greensboro Airport, and for giving us us an excellent 5/5.We are delighted to have provided you an exceptional customer service thru our Front Desk Agent, Krisna. I will sure to share this positive comments with her and to the entire team.We appreciate your kind ratings, and we look forward to having you back with us again.With gratitude,Mary Lyn B BensleyClarion Pointe Greensboro Airport-NC
by A verified traveler
Posted 27 May 2024
We had a great stay. All staff was very nice and accommodating. The breakfast was really good with excellent choices. The only negative was when I inquired about checking in early I was told there would be a $40 fee. The hotel appeared to be empty on a Friday morning so it didn’t seem that it would be a stretch to accommodate the request. I didn’t want to pay a fee so we came back later to check in and were still very pleased with our stay. They really should consider doing away with the early check in fee. It’s a yes or no answer in all cases not yes if you’ll pay for it.
Comment from Hotel Management
27 May 2024 by Mary Lyn B Bensley, Hotel Management
Dear Jill,Thank you for choosing Clarion Pointe Greensboro Airport-NC, and for giving us a perfect 5/5 on our survey. Your feedback means so much to us.We are delighted to have provided you with suitable accommodation and excellent service during your stay. Your comments will be shared to the entire team.If there is anything we can do to make your next stay even more better, please do not hesitate to reach out to us. Providing great experience to our guests is our top priority.We look forward to welcoming you back in the future!On behalf of our team, WE sincerely appreciate your review.With gratitude,Mary Lyn B BensleyGuest Service Agent
by A verified traveler
Posted 27 May 2024
We were given a handicap room with out asking for it. My wife is borderline handicapped. This showed attention to detail and concern for customer satisfaction and comfort. Thank you.
Comment from Hotel Management
27 May 2024 by Mary Lyn B Bensley, Hotel Management
Dear Walter,Thank you for taking the time to share your recent experience with us and giving us an outstanding 5 out of 5 on our survey. I am so glad to hear that our staff made your stay a memorable one. WE take pride in providing a quality and excellent service to our guests.I will make sure to pass your delightful message to the entire team.On behalf of Clarion Pointe Greensboro Airport-NC, please allow us to extend our sincere thanks.With gratitude,Mary Lyn B BensleyGuest Service Representative
by A verified traveler
Posted 17 May 2024
The bathroom had mold and needed to be updated. It did not feel clean. Carpet in bedrooms is very dated. The rooms need to be updated.
Comment from Hotel Management
27 May 2024 by Mary Lyn B Bensley, Hotel Management
Dear Enid,Thank you for taking the time to share your feedback of your past stay with us. On behalf of our team, please allow me to express our sincerest apologies regarding the uncomfortable feeling you had experience during your visit due to the bathroom mold, carpet that is not being cleaned.Every guest's survey is valuable to us, this will help us improve and to provide better service to our guests. Your review will be shared to the entire staff, we'll ensure to address this issue and will take action to improve.We are looking forward to serve you better in the future.Your sincerely,Mary Lyn B BensleyGuest Service Agent
by A verified traveler
Posted 17 May 2024
The rooms are nice & neat
Comment from Hotel Management
27 May 2024 by Mary Lyn B Bensley, Hotel Management
Dear Ayjai,Thank you for sharing a 5 out of 5 review of your recent experience. Your comment means so much to us.WE, the staff here at Clarion Pointe Greensboro Airport-NC were thrilled to hear that we made a good impression during your stay. Positive feedback like yours is VALUED by every team member and that gives us motivation to continue developing and grow as a company.Your appreciative comments has been shared to the entire team.We are looking forward to serve you again in the future.With sincere thanks,Mary Lyn B BensleyGuest Service Agent
by A verified traveler
Posted 6 May 2024
The staff at check-in was incredibly nice, thank you
Comment from Hotel Management
8 May 2024 by April S Front Desk, Hotel Management
Martha, It was a pleasure to read your review. Thank you for your lovely comments, about our incredibly nice staff, we are glad that it made an impression on you. Your kind feedback is highly appreciated. We look forward to welcoming you back again soon.
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
6 May 2024 by April S Front Desk, Hotel Management
Jim, It is always a pleasure to receive positive feedback. We are so glad you enjoyed your stay with us. Please visit us again soon.
by A verified traveler
Posted 3 May 2024
The staff was outstanding.
Comment from Hotel Management
6 May 2024 by April S Front Desk, Hotel Management
William, Our gratitude for taking the time to review your stay with such positive feedback! We are happy to learn that the hotel's services and facilities met your expectations. We take great pride in Clarion Pointe Greensboro Airport and the services we provide for our valued Choice guest. We are so glad you enjoyed your stay and our outstanding staff. We look forward to welcoming you back again
by A verified traveler
Posted 27 Apr 2024
Clean, quiet and pleasant stuff!
Comment from Hotel Management
29 Apr 2024 by April S Front Desk, Hotel Management
Greta, Thank you for such a great review! Your kind comments are highly appreciated. We are so glad you enjoyed your stay and are all very happy to learn that the hotel's services and facilities met your expectations and that you enjoyed it fully. We look forward to you visiting us again.
by A verified traveler from Mooresville
Posted 23 Apr 2024
Average property clean fine for a night.
Comment from Hotel Management
24 Apr 2024 by April S Front Desk, Hotel Management
Chad, Thank you for taking the time to complete our online survey, your feedback about your stay experience at Clarion Pointe Greensboro Airport is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. As a Choice guest you are truly valued, thank you for your stay with us.
