Ratings based on 455 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
The manger at the front desk was very rude
by A verified traveler
Posted 7 May 2024
Hotel is close to GSFC. It has kitchenette with full refrigerator and microwave which was very handy. Bed was pretty comfortable and AC worked well. Room 402 looked over the shopping plaza and was pretty quiet. Floors were sticky and dirty. I asked to have them cleaned, but nothing was done. Room keys not working for three days. Kept getting turned off. Housekeeping needs to change the water in their buckets more often between rooms to clean the floors. Dirty buckets of water really don’t clean that well. No wonder my floor was sticky and dirty.
Comment from Hotel Management
13 May 2024 by Veronica Rich, General Manager, Hotel Management
Dear Gary,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Washington DC Northeast Greenbelt.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
13 May 2024 by Veronica Rich, General Manager, Hotel Management
Dear Stephen,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Washington DC Northeast Greenbelt.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!
by A verified traveler
Posted 1 May 2024
This hotel needs to be condemned! There were roaches in my room. I paid for two nights, but because I was so disgusted
, I left before my stay was over.
Comment from Hotel Management
13 May 2024 by Veronica Rich, General Manager, Hotel Management
Dear Barrien,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Washington DC Northeast Greenbelt.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
13 May 2024 by Veronica Rich, General Manager, Hotel Management
Dear Wendpouire,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Washington DC Northeast Greenbelt.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive feedback. So please don't hesitate next time.Your loyalty is important to us. Please visit us again soon!
by A verified traveler
Posted 23 Apr 2024
I loved it esp the kitchenette it was soo nice
Comment from Hotel Management
13 May 2024 by Veronica Rich, General Manager, Hotel Management
John.Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Washington DC Northeast Greenbelt.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!
by A verified traveler
Posted 12 Apr 2024
5 stars
Comment from Hotel Management
22 Apr 2024 by GM, Hotel Management
We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!
by A verified traveler
Posted 8 Apr 2024
Great place to stay stuff is as just as Great
Comment from Hotel Management
11 Apr 2024 by GM, Hotel Management
We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,
by A verified traveler
Posted 7 Apr 2024
I wish I can give you negative star for this property. Highly not recommended this property because of full of weeds smells everywhere even in my room hallway lobby. I couldn’t sleep whole two nights because of that weeds smell even my family too. Too much noise comes from neighbors even midnight. AC is not working. Refrigerator is not working. Room is thoroughly not clean at all. Bed is dirty not even washed. you want they will give you free rooms. I’m not recommend to stay there it’s high it’s unsafe.
Comment from Hotel Management
11 Apr 2024 by GM, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Washington DC Northeast Greenbelt.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,
by A verified traveler
Posted 4 Apr 2024
cancelled on me last minute
Comment from Hotel Management
11 Apr 2024 by GM, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Washington DC Northeast Greenbelt.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,
