Ratings based on 949 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
The property’s ventilation system smells like mildew which makes the whole building smell old and dirty.
Comment from Hotel Management
6 Jun 2024 by Mike, Hotel Management
Hello, Katrina. Thank you for posting your feedback. I apologize you smelled an odor in your room. We will investigate your comment; I appreciate you letting us know. Thank you, Mike.
by A verified traveler
Posted 5 Jun 2024
I wanted to like this hotel, I really did. Unfortunately from the moment I arrived to the moment I left, the experience was not pleasant.
Night 1: I called to make sure I had a room because I was arriving late. The lady on the phone ensured I was ready to go. When I arrived, I did not have the room I reserved, even worse, front desk told me I would have to switch rooms with my 2 night stay, without having any access to any room for 8 hours the second day. However the front desk can keep my luggage for free. He offered some items from the market place.. it was definitely not a fair trade.
Ok, I don’t want to make their lives difficult, I went up to my room. Immediately I saw a chair and a stool outside of my room. I went in and put my stuff down and realized that the lights were blinking like horror movie style. I have a lot of patience so I just turned off the light. I wanted some water so I head out of my room to refill my water bottle. And there was a gentleman sitting outside of my room in the chair mentioned earlier. I was scared but kept quiet and went down to get water. I came back and the gentleman was still there.
I did not have a good sleep thinking that someone was outside of my room the whole night. I stacked chairs at the door to ensure my safety. At 5:30am, the hotel phone in my room rang and all I heard was heavy breathing. I hung up and wanted to die.
I would probably have to leave another review for the next day…. If I feel like it…
Comment from Hotel Management
6 Jun 2024 by Mike., Hotel Management
Thank you, Chun Hsin, for your feedback. I apologize that there were issues with your room assignment and that lights were blinking when you entered the room. I will share these comments. The man sitting outside your room was a chaperone for a school group; they do this to prevent any of their students from coming out of their rooms. I will remind them to sit at the end of the hallway away from any guest rooms. I do not have an explanation for the call at 5:30 am with heavy breathing and am sorry you did not have a positive experience. Thank you for the detail, Mike.
by A verified traveler
Posted 2 Jun 2024
Close to the Green Line Metro station.
Comment from Hotel Management
3 Jun 2024 by Mike, Hotel Management
Hello, William. Thank you for your rating. I am happy to read you were pleased with the hotel. Have a great day, Mike.
by A verified traveler
Posted 1 Jun 2024
I have stayed here many times, the staff is always very friendly and professional. The place is very clean.
Comment from Hotel Management
1 Jun 2024 by Mike, Hotel Management
Hello, Estela. Thank you for posting your rating. I am happy to see that you found enjoyed your stays with us over time and that you enjoy our service. We appreciate your patronage. Mike
by A verified traveler
Posted 31 May 2024
Hotel was very clean and the beds were super comfy. Only issue was some shower gel bottles being empty, but that as I bring my own anyways it did not personally detract from the experience. Additionally, I booked for 4 people and paid the extra person fee, but only had breakfast for 2 on the reservation. The woman I checked in with was very kind and offered us vouchers to remedy this. Also loved the little self service convenience area in the lobby.
Comment from Hotel Management
1 Jun 2024 by Mike, Hotel Management
Hello, Garima. Thank you for posting your feedback. I am happy to see you enjoyed your visit and apologize for the issue with the shower gel and the extra person fee. I will share your feedback and we will improve. Thank you, Mike.
by A verified traveler
Posted 27 May 2024
Very welcoming and clean room.
Comment from Hotel Management
28 May 2024 by Mike, Hotel Management
Hello, Jukeem. Thank you for your feedback. I am pleased to read you found us to be friendly and that your room was clean. We hope to welcome you back again soon. Thanks, Mike.
by A verified traveler
Posted 27 May 2024
Staff is friendly and beds comfortable
Comment from Hotel Management
28 May 2024 by Mike, Hotel Management
Hello, Rejoice. Thank you for posting your rating. I am happy to hear we did a great job for you and that you had a comfortable night's rest. Have a great day! Mike
by A verified traveler
Posted 27 May 2024
Room was very clean and meet my expectations
Comment from Hotel Management
28 May 2024 by Mike, Hotel Management
Hello, Robert. Thank you for posting your rating. I am happy to see that you room was clean. We will continue to strive to exceed the expectations of our guests. We appreciate your business. Thank you, Mike
by A verified traveler
Posted 27 May 2024
Was a nice stay!
Comment from Hotel Management
28 May 2024 by Mike, Hotel Management
Hello, Karen. I am happy that you had a nice stay. Please come back and see us again soon. Thank you, Mike.
by A verified traveler from Princeton
Posted 25 May 2024
The woman at the desk when we checked out was not friendly or helpful.
Comment from Hotel Management
26 May 2024 by Mike, Hotel Management
Hello, Terri.Thank you for providing your feedback. I apologize that you did not have a pleasant interaction with a member of our front desk team. I have shared your feedback with our Front Office Manager for his follow up. Thank you, Mike.
