Ratings based on 956 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
The hotel room was dirty, specially the bathroom, there was hair everywhere and the sheets had a stain
by A verified traveler
Posted 15 May 2024
We got two rooms on 16th floor, very clean and quiet. There were ample parking spaces. Check in was quick. Very happy with our stay.
by A verified traveler
Posted 15 May 2024
by A verified traveler from Columbia
Posted 13 May 2024
by A verified traveler from FOREST HILLS
Posted 12 May 2024
by A verified traveler
Posted 12 May 2024
Good.
by A verified traveler
Posted 11 May 2024
Great customer service and cleanliness.
by A verified traveler
Posted 10 May 2024
Great stay!
by A verified traveler
Posted 9 May 2024
Upon review of my account, I noticed I was charged additional fees without notification or consent. When I talked to the receptionist, I was informed that the nightly rate changed after my booking. This is unacceptable given I agreed to a rate provided by Expedia. Total refund for the additional charges are pending, I am working with the manager
by A verified traveler
Posted 9 May 2024
The original room had a TV that did not work and a phone with no labeling. I moved to another room where the TV did not work on most channels, the mini fridge stopped working, and there was not enough lighting. There was also no Kleenex in the room. The staff was delightful and willing to address all issues. However, most could not be immediately addressed. The bartenders and servers were outstanding in the bar area. The food was about average, and the cocktails were delicious.
