Ratings based on 2,133 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
The bath towels and water pressure were disappointing. The staff was delightful!
Comment from Hotel Management
16 May 2024 by Sunset Station , Hotel Management
Thank you for sharing your feedback through this portal. We will look into your comments with the highest regard.
by A verified traveler
Posted 13 May 2024
I chose the hotel because it was close to the Lexus dealer and I was having the car serviced. The property is older and needs some updating. The hotel staff were very nice and accommodating.
Comment from Hotel Management
14 May 2024 by Sunset Station , Hotel Management
Thank you for staying with us and sharing your feedback!
by A verified traveler
Posted 11 May 2024
Great stay
Comment from Hotel Management
12 May 2024 by Sunset Station Front Desk, Hotel Management
Thank you so much for this great 5-star review. We truly appreciate you!
by A verified traveler
Posted 10 May 2024
Overall great!
Comment from Hotel Management
11 May 2024 by Sunset Station , Hotel Management
You’re the best! Thank you again for sharing such a positive experience. It means the world to us.
by A verified traveler
Posted 10 May 2024
Always enjoy staying here.
Convenient, comfortable beds, good sized rooms, quiet, restaurants right there, efficient and friendly staff.
Comment from Hotel Management
11 May 2024 by Sunset Station , Hotel Management
You’re the best! Thank you again for sharing such a positive experience. It means the world to us.
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
12 May 2024 by Sunset Station Front Desk, Hotel Management
From your rating, we can see your experience was not reflective of our brand, and this is of course concerning to hear as we strive to make your visit as pleasant and comfortable as possible, so we are disappointed that we did not meet that goal. We hope to have the opportunity to welcome you back.
by A verified traveler
Posted 9 May 2024
Good
Comment from Hotel Management
9 May 2024 by Sunset Station Front Desk, Hotel Management
Thank you for this rating, we appreciate it! We're thrilled that you've enjoyed your time at Sunset Station.
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
9 May 2024 by Sunset Station Front Desk, Hotel Management
We truly appreciate this wonderful rating! We hope to welcome you back soon!
by A verified traveler
Posted 7 May 2024
they tried to brake in my car. and thankfully they didn't take it becuase i have a kill switch on my car. and for that same reason the staff couldnt accomodate me in the Valet.
Comment from Hotel Management
8 May 2024 by Anell Mancebo Abreu, Hotel Management
We apologize for the inconvenience you experienced during your stay. Thank you for sharing your feedback, we will work to improve our services.
by A verified traveler
Posted 7 May 2024
What amenities? No in room coffee? I realize you want people to spend money at Starbucks and your restaurants, but coming down 7 floors for morning coffee is downright cruel!
Comment from Hotel Management
7 May 2024 by Anell Mancebo Abreu, Hotel Management
Thanks so much for giving us your take on how we are doing. We will share this with our team and let them know how we're doing.
