Ratings based on 984 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
by A verified traveler
Posted 11 Jun 2024
Room size and cleanliness was good
by A verified traveler
Posted 11 Jun 2024
by A verified traveler
Posted 9 Jun 2024
Pleasant stay and wonderful staff.
by A verified traveler
Posted 8 Jun 2024
Stayed for the first time and based on the good experience returned again recently. Highly recommended. Excellent staff, thank you and see you soon.
by A verified traveler
Posted 26 May 2024
Was originally told one amount and then charged a lot more. Was also charged for my service dog. The staff wasn’t very friendly or nice. Would not stay here again.
Comment from Hotel Management
30 May 2024 by General Manager, Hotel Management
Dear Salem, Thank you for letting us know about your experience. We understand the frustration you encountered due to the billing-related issues and the inconvenience this caused you. We ask that you please allow us some time to review your account and investigate a bit further. We are also sorry for the concerns you had with our associates. We will share your remarks appropriately as we always look for ways to improve. We would be grateful for your patience and understanding during this time. Kind Regards, George Harper General Manager
by A verified traveler from Louisville
Posted 26 May 2024
Comment from Hotel Management
27 May 2024 by General Manager, Hotel Management
Dear Kara, We enjoyed seeing your perfect rating and cannot thank you enough for it. On behalf of everyone here at Courtyard Nashville Green Hills, we invite you to come back and stay with us again whenever you are in the area. Kind Regards, George Harper General Manager
by A verified traveler
Posted 25 May 2024
Unfortunately, I arrived later than expected so I was not able to experience this lovely hotel and it's surroundings. I returned later in the evening when everything had closed for the day. Next morning, I prepared to return home then turned in my key within a half hour of check out time.
Comment from Hotel Management
25 May 2024 by General Manager, Hotel Management
Dear Natalie, Your generous rating made our day. We are dedicated to providing every guest with a great experience at Courtyard Nashville Green Hills, and we appreciate you taking the time to leave your feedback. We look forward to seeing you soon. Kind Regards, George Harper General Manager
by A verified traveler
Posted 12 May 2024
We have stayed in this Marriott for several years as it is in close proximity to family as well as the Iroquois Steeplechase grounds at Percy Warner -;t
This Marriott is not inexpensive
This year was a disappointment -
*Parking inconvenience and 30$ per night
*Housekeeping every other day
*Towels like sandpaper
*No bottled water in rooms
*No mini bar
*No safe
*No bathrobes
*Requested a non-down pillow, was not provided
The physical plant itself was clean and offered a courtyard with a fire pit
For the cost of a 2 nite stay we will choose elsewhere next year
**The facilitie
Comment from Hotel Management
14 May 2024 by General Manager, Hotel Management
Dear Ann, Thank you for taking the time to evaluate your stay. We apologize for not meeting your expectations during your time with us. We are sorry for the concerns you had with the parking service and for your disappointment with the in-room amenities. We appreciate your remarks and will address them with our team to ensure a better guest experience moving forward. We are grateful for your patience and hope to provide you with the hospitality you should always expect from us. Kind Regards, George Harper General Manager
by A verified traveler
Posted 12 May 2024
It was very nice.
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Dear David, Thank you for your fantastic rating. We are delighted to know you loved each and every aspect of our hotel. We look forward to welcoming you back soon to Courtyard Nashville Green Hills. Kind Regards, George Harper General Manager
