Ratings based on 983 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Was originally told one amount and then charged a lot more. Was also charged for my service dog. The staff wasn’t very friendly or nice. Would not stay here again.
by A verified traveler from Louisville
Posted 26 May 2024
Comment from Hotel Management
27 May 2024 by General Manager, Hotel Management
Dear Kara, We enjoyed seeing your perfect rating and cannot thank you enough for it. On behalf of everyone here at Courtyard Nashville Green Hills, we invite you to come back and stay with us again whenever you are in the area. Kind Regards, George Harper General Manager
by A verified traveler
Posted 25 May 2024
Unfortunately, I arrived later than expected so I was not able to experience this lovely hotel and it's surroundings. I returned later in the evening when everything had closed for the day. Next morning, I prepared to return home then turned in my key within a half hour of check out time.
Comment from Hotel Management
25 May 2024 by General Manager, Hotel Management
Dear Natalie, Your generous rating made our day. We are dedicated to providing every guest with a great experience at Courtyard Nashville Green Hills, and we appreciate you taking the time to leave your feedback. We look forward to seeing you soon. Kind Regards, George Harper General Manager
by A verified traveler
Posted 12 May 2024
We have stayed in this Marriott for several years as it is in close proximity to family as well as the Iroquois Steeplechase grounds at Percy Warner -;t
This Marriott is not inexpensive
This year was a disappointment -
*Parking inconvenience and 30$ per night
*Housekeeping every other day
*Towels like sandpaper
*No bottled water in rooms
*No mini bar
*No safe
*No bathrobes
*Requested a non-down pillow, was not provided
The physical plant itself was clean and offered a courtyard with a fire pit
For the cost of a 2 nite stay we will choose elsewhere next year
**The facilitie
Comment from Hotel Management
14 May 2024 by General Manager, Hotel Management
Dear Ann, Thank you for taking the time to evaluate your stay. We apologize for not meeting your expectations during your time with us. We are sorry for the concerns you had with the parking service and for your disappointment with the in-room amenities. We appreciate your remarks and will address them with our team to ensure a better guest experience moving forward. We are grateful for your patience and hope to provide you with the hospitality you should always expect from us. Kind Regards, George Harper General Manager
by A verified traveler
Posted 12 May 2024
It was very nice.
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Dear David, Thank you for your fantastic rating. We are delighted to know you loved each and every aspect of our hotel. We look forward to welcoming you back soon to Courtyard Nashville Green Hills. Kind Regards, George Harper General Manager
by A verified traveler
Posted 9 May 2024
Location is nice and staff was very friendly. My only complaints are that the water pressure is horrible and the AC in the room did not work. I would have called to switch rooms but by the time I realized that it was not working, it was too late at night.
Comment from Hotel Management
11 May 2024 by General Manager, Hotel Management
Dear Harry, Thank you for taking the time to review our hotel. We apologize for the disturbances the air conditioning unit in your room caused and for the concerns you had with the water pressure. We appreciate you bringing this to our attention; we will address this accordingly and are grateful for your patience. On a positive note, we are happy to see you liked our hospitality and location. We hope you will consider giving us a second chance the next time you are in the area. Kind Regards, George Harper General Manager
by A verified traveler from Spotsylvania
Posted 21 Apr 2024
Great hotel in a nice location. Staff was excellent.
Comment from Hotel Management
22 Apr 2024 by General Manager, Hotel Management
Dear Richard, Thank you for the excellent review of your stay at Courtyard Nashville Green Hills. We are pleased you found our location to be ideal for your plans. It is also lovely to know that your interactions with our staff have been so exceptional. We will certainly share your words of appreciation with them. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Kind Regards,George HarperGeneral Manager
by A verified traveler
Posted 13 Apr 2024
Mattress in the room needs to be replaced, it was very saggy. Shower water would not get hot-no one likes a cold shower.
Comment from Hotel Management
16 Apr 2024 by General Manager, Hotel Management
Dear Marion, Thank you for staying with us and for your candid review. We sincerely apologize for the inconvenience you experienced due to the lack of hot water during your time with us. Your comfort is important to us, and we will share this issue with the appropriate individuals. We are also sorry you found your mattress to be uncomfortable. Please know our front desk is always available and happy to make you as comfortable as possible. We hope you will consider giving us a second chance the next time you are in the area. Kind Regards, George Harper General Manager
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
29 Apr 2024 by General Manager, Hotel Management
Dear Darrell, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We look forward to you making Courtyard Nashville Green Hills your home away from home whenever your travels bring you to our area. Kind Regards, George Harper General Manager
by A verified traveler
Posted 8 Apr 2024
Very satisfied…will stay here again.
Comment from Hotel Management
8 Apr 2024 by General Manager, Hotel Management
Dear Timothy, Thank you for your fantastic rating. We are pleased you chose Courtyard Nashville Green Hills for your time in the area and are glad we exceeded your expectations. It was a pleasure welcoming you, and we love knowing you plan to return. Kind Regards, George Harper General Manager
