Ratings based on 185 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
Excellent staff, clean property easy access for shopping, transportation , restaurant , safety!
by A verified traveler
Posted 19 May 2024
Pros: excellent service, friendly staff, cool concept, clean, serves the best breakfast out of all the hotels we've stayed at.
Cons: a little too modern and really brightly lit, bed and pillows a little too firm.
by A verified traveler
Posted 9 May 2024
Excellent location and staff.
by A verified traveler
Posted 27 Oct 2023
We were pleasantly surprised how modern and clean the hotel was when we arrived. During our 3-day stay, we talked with Ares, Salome, and Alexandra. All of them were fantastic and provided very helpful suggestions (from where to buy local wine to where to eat and go). We also got a complimentary room upgrade. The hotel is located in a quiet neighborhood and less than 10 minutes walking from the Fira bus station. Breakfast is included. There is an order form for the guests to choose breakfast items each night and breakfast is delivered to the room next morning. Plenty of options on the menu. Good quality food. Our friends checked in a week later and they also loved it! Thank you for making our stay memorable!
Comment from Hotel Management
30 Oct 2023 by White Concept Caves Management Team , Hotel Management
Dear John, We're absolutely delighted to hear about your wonderful 3-day stay at our hotel. It's fantastic that you were pleasantly surprised by our modern and clean facilities and enjoyed the helpful suggestions provided by our staff members. We're pleased to have been able to offer you a complimentary room upgrade, and the convenience of our quiet neighborhood, as well as the proximity to the Fira bus station. The fact that you found our breakfast options appealing and that your friends had a similarly fantastic experience when they stayed with us is truly heartwarming. Thank you for choosing our hotel, and we can't wait to welcome you all back in the future for more memorable moments and excellent service.
by A verified traveler
Posted 19 Oct 2023
My husband and I stayed here for a few nights and the staff was amazing. The rooms we’re beautiful with exceptional service. The manager and all staff were very welcoming. I would highly recommend this for your stay.
Comment from Hotel Management
30 Oct 2023 by White Concept Caves Management Team , Hotel Management
Dear Gurnam, We're thrilled to hear that you and your husband had a wonderful stay with us and that you found our staff amazing and welcoming. It's great to know that you enjoyed the beautiful rooms and exceptional service provided during your visit. Thank you for your recommendation, and we look forward to welcoming you back for another memorable stay in the future!
by A verified traveler
Posted 13 Oct 2023 on Hotels
Comment from Hotel Management
30 Oct 2023 by White Concept Caves Management Team , Hotel Management
Dear Patrick, thank you for your 10/10 rating, is much appreciated and we are waiting to welcome you back soon!
by A verified traveler
Posted 30 Sep 2023
Alex and Ares were very accommodating. Great place to stay.
Comment from Hotel Management
2 Oct 2023 by White Concept Caves Management Team , Hotel Management
Dear Christopher thank you so much for your great feedback ! It was really great having you with us!!!
by A verified traveler
Posted 24 Sep 2023
Great hotel within a few minutes of downtown Fira. Location keeps the property quiet while still accessible to everything.
Comment from Hotel Management
2 Oct 2023 by White Concept Caves Management Team , Hotel Management
Dear Kyle thank you for your great review !!! We are waiting to welcome you back soon!
by A verified traveler
Posted 19 Sep 2023 on Hotels
Comment from Hotel Management
22 Sep 2023 by White Concept Caves Management Team , Hotel Management
Dear Heikki, thank you for your 10/10 review! Wish you all the best!
by A verified traveler
Posted 12 Sep 2023
Lovely pool, very clean suite. Pool filter and air con next to our Junior Cave Suite were noisy. Breakfast was cold (both omelette and coffee) and from a local cafe, not prepared on site. Good location. Very quiet.
Comment from Hotel Management
22 Sep 2023 by White Concept Caves Management Team , Hotel Management
Dear Anne, hank you for sharing your feedback on your recent stay. We're delighted to hear that you enjoyed the lovely pool and the cleanliness of your Junior Cave Suite. However, we apologize for any inconvenience caused by the noisy pool filter and air conditioning units nearby. We will certainly look into addressing this issue to ensure a more peaceful experience for our guests. Additionally, we're sorry to hear that your breakfast, sourced from a local cafe, was served cold; we'll work on improving this aspect of our service. On a positive note, we're glad you appreciated our good location and the tranquil ambiance of our property, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.
