Ratings based on 53 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2023 on Hotels
Comment from Hotel Management
31 Oct 2023 by The Royal Senses, Hotel Management
Dear Guest,thank you for staying with us and your good rating. Lovely to see that we could contribute to a memorable holiday experience. Hope to see you again !Barbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection
by A verified traveler
Posted 18 Oct 2023
Top notch service from the moment you walk in. Everybody, and I mean everybody there provides the best service/friendliness/helpfulness. Whoever does the hiring there does a great job finding such incredible employees. The resort itself is amazing. Clean, beautiful, beautiful views, great pools, good food. I can’t say enough about this place. I guess the one negative (or positive for some people) is that it’s quite a drive to get anywhere. But I guess that’s just Crete being a big island with everything spread out.
Comment from Hotel Management
19 Oct 2023 by The Royal Senses, Hotel Management
Dear Carl,thank you for choosing The Royal Senses for your recent visit to Crete.We are delighted that you enjoyed your stay with us so much, that we exceeded all your expectations and that you left with the best impressions and memories.Your kind words will be shared with great pleasure with all our team members, as they always go above and beyond to deliver truly special and memorable moments.Hoping to be given the opportunity to welcome you back, in this case please do not hesitate to contact us in advance for any wishes you might have.Until then, we wish you all the very best, along with a pleasant winter period!With kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection
by A verified traveler
Posted 9 Oct 2023
Superb experience. Nice relaxing hotel. Super friendly and helpful staff. All perfect
Comment from Hotel Management
10 Oct 2023 by The Royal Senses, Hotel Management
Dear Gerhard-Paul,It is great news for us to hear that you've had a positive experience while staying at our hotel and that you appreciated our staff service in every way.Our biggest aim is to achieve guest satisfaction with every visit, and we are happy that all your expectations were exceeded.Hoping to be given the opportunity to welcome you back, in this case please do not hesitate to contact us in advance for any wishes you might have.Until then, we wish you all the very best!With kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection
by A verified traveler
Posted 4 Sep 2023
Comment from Hotel Management
6 Sep 2023 by The Royal Senses, Hotel Management
Dear Lisa,thank you for your wonderful rating!Lovely to see that all your expectations were fulfilled and that you left with the best impressions and memories.Should you travel to Crete in the future, we look forward to welcoming you again.Until then, we wish you all the very best!With kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection
by A verified traveler
Perfect.
Posted 3 Aug 2023 on HotelsAmaizing from top to bottom, great service and restaurants, great pool, alot of space in the pool, has a shuttle to the beach 2 mins drive,Great breakfast!!!
We had a late flight and they have showers and fitting rooms and you can stay aslong as you want,wow,wow,wow!
Comment from Hotel Management
4 Aug 2023 by The Royal Senses, Hotel Management
Dear Ron Liel,thank you for choosing The Royal Senses for your recent visit to Crete and for taking some of your precious time for this feedback.We are delighted that you enjoyed your stay with us so much, that we exceeded all your expectations and that you left with the best impressions and memories.Your kind words will be shared with great pleasure with all our team members, as they always go above and beyond to deliver truly special and memorable moments.Hoping to be given the opportunity to welcome you back, in this case please do not hesitate to contact us in advance for any wishes you might have.Until then, we wish you all the very best!With kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection
by A verified traveler
Posted 1 Aug 2023
This must be my best stay at a hotel ever (i’m 37 years old and travel alot). BEAUTIFUL hotel & our room was gorgeous! Nice, polite and service minded staff that always helped me and my gf if needed. Great location with a private beach, great pool area with a nice bar. Spa, gym and 3 restaurants! Our week here was worth every penny and we will love to visit again soon 😊 also thank you for your lovely farewell gift bag with Greek olive oil and candy. 12/10!
Comment from Hotel Management
2 Aug 2023 by The Royal Senses, Hotel Management
Dear Richard,what a flawless and wonderful feedback we received on your behalf! We are absolutely thrilled to read that we exceeded all your expectations and that you left with the best impressions and memories.Hope to have you back again in the future.Until then, we wish you all the very best!With kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection
by A verified traveler
Posted 27 Jul 2023
This is our second visit to The Royal Senses. Having returned after our trip last year, we loved the place just the same this time around. The service is 5* star, the staff are wonderful and the food is fantastic! This place holds a dear place in our hearts.
Comment from Hotel Management
2 Sep 2023 by The Royal Senses, Hotel Management
Dear Hollie,thank you for staying again at The Royal Senses.We are absolutely thrilled to read that all your expectations were exceeded once again and that you left with the best impressions and memories.Hoping to be given the opportunity to welcome you back, in this case please do not hesitate to contact us in advance for any wishes you might have.Until then, we wish you all the very best!With kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection
by A verified traveler
Posted 20 Jul 2023
Nice rooms and friendly staff but the cable car to rooms, boring pools and lack of beach access really let it down.
Comment from Hotel Management
21 Jul 2023 by The Royal Senses, Hotel Management
Dear Ben, thank you for your stay and the feedback received.We are sorry that we could not exceed all your expectations and would like to apologize for any inconvenience caused.However, we would like to point out that according to all our descriptions, it is clearly mentioned that the hotel is not located direct on the beach and sharing it with the sister hotel.Thank you and with kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection
by A verified traveler
Bad luck or bad management?
Posted 13 Jun 2023 on HotelsComment from Hotel Management
15 Jun 2023 by The Royal Senses, Hotel Management
Dear Guest,We are very sorry that we could not exceed all your expectations and would like to apologize for any inconvenience caused.We strive constantly to ensure that all of our guests are completely satisfied with their stay with us and if we are made aware of any dissatisfaction, we make every effort to resolve any problem or make amends in some way.After departure, unfortunately we are not able to provide any additional assistance.Nevertheless, we hope that you will give us the chance in the future to welcome you again into our hotel and change your negative impression to an enjoyable stay.Until then, we wish you all the very best!With kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection
by A verified traveler
Posted 11 Jun 2023
Comment from Hotel Management
13 Jun 2023 by The Royal Senses, Hotel Management
Dear Sabrina,thank you for your visit at The Royal Senses and your feedback received.We are very sorry to read that we did not meet your expectations and we would like to offer our sincerest apologies. We strive constantly to ensure that all of our guests are completely satisfied with their stay with us and if we are made aware of any dissatisfaction, we make every effort to resolve any problem or make amends in some way.We hope that you will give us the chance in the future to welcoming you again into our hotel and change your negative impression to an enjoyable stay.In this case, please do not hesitate to contact us in advance for any wishes you might have. Until then, we wish you all the very best.With kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection
