Ratings based on 109 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Overall a good stay
Posted 5 Sep 2023 on HotelsNice enough for a family stay. The kids really enjoyed it! Busy at meal times, as can be expected. There was a nice variety of choices. We much preferred the pool area on the kids world section, it was rather unkempt on the other side. The evening entertainment was good. The grassy areas need more attention to keep them neat.
Comment from Hotel Management
9 Sep 2023 by SENTIDO Ambassador, Hotel Management
Dear Guest,Thank you for choosing Sentido Apollo Palace Hotel for your holiday. We are very pleased with your nice evaluation of our hotel. We will be happy to see you among us as soon as possible to add a new one to your beautiful memories. We will all be happy to see you again.Best Regards,Sentido Apollo Palace HotelAmbassador Team
by A verified traveler
Posted 7 Aug 2023
Comment from Hotel Management
9 Sep 2023 by SENTIDO Ambassador, Hotel Management
Dear Guest,thank you for taking the time to review your experience with Sentido Apollo Palace Hotel. Your opinion is very important to us. We are so sorry for the bad experience you had in our hotel. We would like to state that our guest relations department is always happy to assist you with any request from our esteemed guests during your holiday.Kind Regards, Sentido Apollo Palace Hotel Guest Relations Team
by A verified traveler
Posted 20 Jul 2023 on Hotels
Comment from Hotel Management
20 Jul 2023 by SENTIDO Ambassador, Hotel Management
Thank you, our valued guests, is the most important source of motivation for us. . We work every day to provide the highest standards of service for all our guests.We look forward to welcoming you once again here in the nearest future.Best regardsSentido Apollo Palace HotelGuest Relations Team
by A verified traveler
Posted 20 Jul 2023
Ci siamo trovati molto bene, hotel molto bello. con giardini bellissimi, cibo ottimo, disponibilità di alimenti per perone con allergie alimentari (es. latte vegetale) personale molto gentile. La camera non grande ma molto carina, ho apprezzato la zanzariera e il ventilatore a soffitto (c'è anche l'aria condizionata) e il patio sul giardino. Davvero ottimo, peccato che per via delle cancellazioni di Easyjet alla fine abbiamo perso 2 giorni di ferie.
Comment from Hotel Management
20 Jul 2023 by SENTIDO Ambassador, Hotel Management
Hello Dear Guest,Thank you for this lovely review! I'm so pleased to hear how much you enjoyed your experience, and we appreciate you sharing everything that made it a great stay. Glad you felt comfortable in your room and loved our overall vibe. We'd love to see you again soon! Best Regards,Sentido Apollo palace Guest Relations Team
by A verified traveler
Posted 5 Jul 2023 on Hotels
The hotel itself is in a lovely location near the beach, pool areas are nice and waterslides are great for the kids. The animation team and bar staff are lovely and do a great job.
Unfortunately the food is awful. I have stayed in several all inclusives before and this did not match up. For a 10 night stay, we had breakfast about 3 times and ate out for dinner about 6 times. They could really do with themed nights or live cooking stations. Same food every day and really strange options. No cold meat available at lunch so you can't even make sandwiches.
Cleaniness of toilets by the Blue Bar and Snack Bar is awful. They are absolutely filthy, constant pool of water in them. Also for the whole time I was there, there was no soap available to wash your hands in there. Staff from ice cream stand and bar are using these toilets too and obviously cannot wash their hands properly.
The management walk around all day giving orders but seem to have no interest in feedback or helping their staff. Not a great impression overall from management, could do better.
Comment from Hotel Management
7 Jul 2023 by SENTIDO Ambassador, Hotel Management
Dear Guest, thank you for the time to share your feedback here.. Rest assured that your comment has been taken into serious consideration and all necessary action has been taken because of your feedback. Furthermore, we are in the process of improving all aspects of our facility daily since we are in a dynamic environment of constant change.Regarding our buffet (and in particular our dinner) and considering your respectful view, we would like to inform you that we are constantly looking for new quality products to enrich and achieve the greatest possible variety in our buffet. Every evening there is a different theme night like Italian, Greek, Fish Night, Asian etc.As you had probably noticed our restaurant has a massive scale of carefully selected food which we are sure indulged in our customer’s needs. There is always something for everyone from gluten-free products to vegan even sushi. Our chefs are always there to guide you through our buffets and if there is anything special that you may need, they will prepare it just for you!Please allow me also to mention that in our effort to improve our food departments we have added our a la carte restaurant Elia which is located in our adults-only area and offers excellent Mediterranean cuisine. We are confident that, your negative comment does not reflect the image of our restaurant and of course our hotel, and this is not something we are saying, but many of our guests who evaluate us daily. Once again, we would like to take this opportunity to thank you for your feedback and to apologize for any dissatisfaction experienced. We trust that despite the comments that you have made that this will not deter you from considering Sentido Apollo Palace n your future holiday plans.Best Regards,Sentido Apollo Palace Team
by A verified traveler
Posted 16 Oct 2022
This hotel wasnt the worst however, it is not a 5* hotel. It didnt give the 'luxurious' feel a 5 star hotel should.
Although there were a few restaurants around, the location wasnt the greatest. It felt as though I was in the middle of India.
Just a couple things I wish I knew before I booked.
- reception was underwhelming, just a marble reception room with ikea like sofas
- The food wasnt great - i literally ate pasta and chips everyday (twice a day)
- It is not the cleanest hotel - around the pool bars etc
- The pools are TOO cold to even enjoy a swim (your body literally hurts when standing in there).
- Our room was not cleaned for a couple days.
Nevertheless, we had one of the newest rooms so couldnt fault this and the staff were very friendly.
Comment from Hotel Management
20 Oct 2022 by SENTIDO Ambassador, Hotel Management
Dear Mrs. Monique, Thank you very much for your feedback on your recent stay here at Sentido Apollo Palace. We truly welcome your review as direct feedback always helps us to try harder, in order to improve our services.We are disappointed that we did not exceed your expectations, as we always try to do with our guests, and would like to express our apologies for any inconvenience caused during your stay with us. The Apollo Palace team makes a continuous effort for quality service and we are trying to improve day by day. Service has always been an important value for our company, and we will continue to work in this direction.Once again, we would like to thank you for choosing Sentido Apollo Palace and we hope to have another opportunity in the near future to welcome you back in our resort and provide a relaxing holiday experience.Kind Regards,
by A verified traveler from Bonn
Posted 29 Sep 2022
by A verified traveler
Posted 25 Sep 2022 on Ebookers
This is an older hotel but has recently been renovated so the rooms and public areas are in excellent condition. We were all-inclusive and the meals and drinks were varied and very good. Overall, couldn't really fault anything with hotel.
Comment from Hotel Management
27 Sep 2022 by SENTIDO Ambassador, Hotel Management
Dear M Ian,Thanks a lot for your evaluation!We are pleased that you spent a nice holiday in our hotel SENTIDO Apollo Palace.Kind regards,SENTIDO Ambassador
by A verified traveler
Just awful
Posted 24 Sep 2022 on HotelsI would like to congratulate the effort by all the catering staff to work with the cheapest ingredients available and render them almost tasteless, bland and free of any texture for our entire 12 day stay
All inclusive drinks did not include known brands and were tasteless. The included red wine served freezing cold is like vinegar at room temperature. Decent beer is extortionately priced. The only coffee available is out of a machine dispensing powdered coffee with powdered milk
Our 1st room had threadbare sheets with holes and a broken curtain.
2nd room better but still very cheap furniture and no door between the bathroom and the bedroom
No toiletries provided
Pools sun loungers and umbrellas were worn out and side tables rarely cleaned.
The gardening standards were the same as a bankrupt English council’s park. Grass growing deep under sun loungers and growing to seed in many areas and bushes not trimmed in months
Comment from Hotel Management
27 Sep 2022 by SENTIDO Ambassador, Hotel Management
Dear Mr. Trevor,We would like to thank you for taking the time to share with us your experience after staying in SentidoApollo Palace. We truly welcome and value your comments as direct feedback always helps us to tryharder, in order to improve our services.We are sorry to hear that we did not meet your expectations and would like to express our apologies forany inconvenience caused during your stay with us.We take into serious consideration all the reviews we receive from our guests, and we always try tocorrect any mistakes. Furthermore, we are in the process of improving all aspects of our facility dailysince we are in a dynamic environment of constant change.So please allow us to point out the following:Food & Beverage quality has always been one of our first priorities and we would like to reassure youthat we are placing every effort to deliver the best possible result. Our food quality is one of the bestyou can find in an all-inclusive hotel. Considering your respectful view, everything is freshly cookedevery day. We have also added our healthy corner with fresh fruits gluten-free products and freshlysqueezed fruit mix. Regarding lunch and dinner buffets (and in particular our dinner), we are constantlylooking for new quality products to enrich and achieve the greatest possible variety in our buffet. Everyevening there is a different theme night like Italian, Greek, Fish Night, Asian, etc. There is alwayssomething for everyone from gluten-free products to vegan even sushi. Our chefs are always there toguide you through our buffets and if there is anything special that you may need, they will prepare it justfor you.As you probably noticed all our three bars have a huge scale of carefully selected alcoholic beverageswhich we are sure can satisfy our customer’s needs. In our bars, we have of course our finest all-inclusive drinks which all our guests are happy with, and furthermore, we have a huge variety ofalcoholic drinks which are against charge.The hotel gardens are carefully maintained by our gardeners on a schedule and on specific days, and itnever stays unkempt.Our hotel offers many services and it is the sum of these that makes the difference.Once again, we would like to take this opportunity to thank you for staying with us, we trust that yournegative review does not reflect the image of our hotel and we hope to welcome you again in thefuture.Kind Regards,SENTIDO Ambassador
by A verified traveler
Posted 3 Sep 2022
Swimming was great and good breakfast buffet
Comment from Hotel Management
4 Sep 2022 by Sentido Apollo Palace Service Team, Hotel Management
Thank you
