Ratings based on 11 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
4.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
The best hotel ever
Posted 8 Oct 2023 on HotelsBy far the best hotel we’ve ever stayed in. They cater to luxury level for adults and children to the same level. Vegetarian food was fantastic and always different. Would go back again and again if prices were more affordable
Comment from Hotel Management
17 Oct 2023 by Guest Relations Department., Hotel Management
Dear Guests, We thank you for taking time and sharing your honest experience here at SENSEANA Sea Side Resort & Spa. We are delighted to see how we succeed and reach our goal of offering you an unforgettable stay. Here at SENSEANA Resort, we are dedicated and working every day to keep improving and delivering the best service possible. We hope to have the pleasure of welcoming you back again soon.Kind Regards,Guest Relations Department.
by A verified traveler from beckenham
Posted 6 Sep 2023
Lovely hotel and good location
Room with private pool was worth it
by A verified traveler
Posted 2 Sep 2023 on Hotels
by A verified traveler
Posted 23 Jun 2023
Comment from Hotel Management
23 Jul 2023 by Guest Relations Department., Hotel Management
Dear Guest, Thank you for taking the time to provide feedback on your experience in our hotel.All issues raised are taken into account and will be addressed with our team.Meeting our guests’ expectations is our utmost priority and as such it is disappointing to receive negative rating. We wish that we have received this information whilst still in house, so that we would be able to improve our services and make your holiday a memorable one.We look forward to welcoming you back at SENSEANA Sea Side Resort & Spa in the future.Kind Regards, Guest Relations Department
by A verified traveler
Ruined vacation, major health issues
Posted 19 Jun 2023 on HotelsDespite being a newly constructed hotel, the overall experience fell short of expectations. Even when the construction is completed, it is difficult to consider this establishment as a true 5-star hotel, as advertised. The absence of a beachfront and the relatively small pool area were notable drawbacks. Additionally, the lack of waterfront rooms, despite their promotion, was misleading.
While there is a public beach a 10-minute walk away, the beach area directly in front of the hotel was unappealing, utilized for boat docking, and cramped between deteriorating concrete piers.
However, the most disheartening aspect was how the hotel's actions impacted our vacation negatively. We later discovered that the hotel was aware of multiple guests falling ill but failed to inform us. They only mentioned a few COVID cases as the reason for the staff wearing masks. Unfortunately, after two days, I became severely sick, spending the entire night vomiting and experiencing major diarrhea for the remainder of the trip. The hotel's lack of transparency and honesty ruined our vacation experience.
Comment from Hotel Management
27 Jun 2023 by Guest Relations Department. , Hotel Management
Dear Anonymous, Thank you for taking the time to provide feedback on your recent stay at our hotel. We sincerely apologize for the shortcoming you experienced and for not meeting your expectations as a newly constructed establishment. We understand your disappointment with the absence of a beachfront rooms, however it is physically impossible to provide or advertise a beachfront room as there is a road between the our Resort and the beach. The Public beach is just by crossing the road from hotel. In regards to the illness, after the examinations from the doctor the results showed gastroenteritis virus. We took all necessary measures in order to prevent any further spread. We apologize if this information was not communicated clearly. We deeply regret that your vacation experience was negatively impacted, and we understand the disappointment and frustration this may have caused. We appreciate your feedback and we apologize for the any distress caused.Kind regards, Guest Relations Department.
by A verified traveler
Posted 30 Sep 2023
mehr als unzufrieden, kleiner Pool, es gibt kaum auswahl für Vegetarier, es fehlen Allergenangaben oder Beschreibungen der Speißen im Buffet, Kellner ignorieren BesucherInnen am Pool, Gesamt nichts für das Geld! Finger Weg!
by A verified traveler
Posted 6 Sep 2023
Nous avons réellement passé un séjour de qualité, la chambre était de bonne taille, très bien équipée ( jusqu’au fer à repassé ou au pese personne)
La formule en all inclusive nous a permet de profiter pleinement de ce que l’hôtel nous a mis à disposition à toute heure
La chambre avec piscine commune était très calme, très pratique (nous avions un bébé)
Nous pensons vivement revenir pour faire profiter à notre petit bout des infrastructures mise à disposition pour les enfants !
Comment from Hotel Management
14 Sep 2023 by Guest Relations Department., Hotel Management
Dear Julie, We thank you so much for taking the time to share your wonderful review of our hotel. We are absolutely thrilled to hear that you had a fantastic experience during you stay. Your kind words about the beauty and modern décor of our property. It’s also great to know that you enjoyed the variety of options offered in our buffet-style main restaurant. We deeply appreciate your compliments regarding our dedicated and attentive staff, who strive to provide exceptional service. Your positive feedback serves as a tremendous motivation for us to continue delivering memorable experiences to all our guests. Thank you once again for your generous review, and we hope to have the pleasure of welcoming you back for a future stay with us here at SENSEANA Sea Side Resort & Spa. Kind Regards, Guest Relations Department.
by A verified traveler
Posted 26 Aug 2023 on Hotels
by A verified traveler
Posted 13 Jul 2023 on Ebookers
Comment from Hotel Management
23 Jul 2023 by Guest Relations Department., Hotel Management
Dear Guest, Thank you for taking the time to provide feedback on your experience in our resort.We evaluate all reviews, as we aim to improve further our services and facilities. We look forward to welcoming you back at SENSEANA Sea Side Resort & Spa in the future.Kind Regards, Guest Relations Department
by A verified traveler
Posted 16 Jun 2023
It was a horror trip. Due to bad hygiene in the hotel, half of the guests got an bacterial stomach infection. I was throwing up during the whole stay and even had to go to hospital. The whole staff knew that I was doing that bad and I specifically told me them to get me a stomach friendly dish like some overcooked rice. They just didn’t come and I just kept waiting. Turned out they were planning on not getting me anything until 7pm! I would’ve starved to death since I couldn’t keep anything in my stomach. I didn’t see anyone disinfect any of the door nobs or anything. I don’t even know why I payed so much for that trip I should’ve just stayed home. And I’m still sick
Comment from Hotel Management
26 Jun 2023 by Guest Relations Department., Hotel Management
Dear Mrs. Lina, Thank you for bringing your concerns to our attention regarding your recent trip. We are deeply sorry to hear about the unpleasant experience you had due to gastroenteritis virus. However, we would like to clarify that the reported cases were diagnosed as viral gastroenteritis, rather than a bacterial infection. We managed to take all necessary precautions to minimize the risk of transmission and maintain a high standard of hygiene thought our premises. We follow strict cleaning and sanitization protocols, including frequently touched surfaces. We regret any misunderstanding or miscommunication that occurred regarding your dietary requirements during your illness. Our team strives to accommodate guests requests promptly, especially during times of distress. Once again, we apologize for any inconvenience caused. We appreciate your feedback as it helps us improve and provide a better experience of our guests. Best regards,Guest Relations Department.
