Ratings based on 418 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Warm friendly staff Lots of restaurants/bars close by
by A verified traveler
Posted 11 May 2024
Overall great hotel and room.
We got room service to the room and staff asked up to go and get out drinks from the bar (our room floor 3 and bar floor 10) which wasn't an option as we were in our gowns which is why we were calling room service, this has meant i had to lower the staff score.
by A verified traveler
First trip out of the USA…
Posted 3 Nov 2023 on HotelsSince it is the beginning of the off season, there was plenty of parking. The room was great, check-in and check-out was quick and easy. The staff was friendly and very responsive to any and all of our requests.
by A verified traveler
Posted 23 Oct 2023
It's not a 4 or 5 star hotel - it is a three, and there are problems every step of the way and it really wasn't enjoyable. The room was opposite lifts so lots of chat, housekeepers shouting and furniture being moved around. Balcony light didn't work. The bathroom had no ventilation so condensation everywhere, and flooded floor. Housekeeping gave no toilet roll and didn't come everyday. Products out of date. They made the bed and left everything else.I got two single beds pushed together. And the middle where they joined was uncomfortable - this is unacceptable for a 5 star hotel. Jacuzzi wasn't working, receptionist said 'that's the pressure, it is what it is'. I then called her a second time she said yeah it's not working. Towel system insane. Has to wait in a 20 min queue everyday for food, service bad. I informed there was a piegon in the buffet and they laughed. Poor food labelling, marked veggie when it was meat. Lack of information about facilities and classes. I wanted to give feedback but was refused an email address. Adult pool area quiet except for lifeguard talking loud on his phone. Sunbeds on beach and by the other pool uncomfortable, and towels don't cover the bed. Generally staff incredibly rude, and dinner service was bad. Waiting for drinks, arriving after I finished my meal. They had someone in a suit to show you to a table and then that's it, completely ignored. It took them 25 minutes one night to bring a card machine.
by A verified traveler
All good
Posted 13 Oct 2023 on HotelsAll good. Breakfast enjoyable. Rooms well serviced. Reception staff helpful. Good location.
Personally I would like a heated pool outdoors.
by A verified traveler
Posted 12 Oct 2023 on Hotels
by A verified traveler
Posted 11 Sep 2023
by A verified traveler
Posted 30 Aug 2023
Really enjoyed our stay. Staff were attentive and friendly. Hotel was well run and the facilities and public spaces were excellent. Short stroll to sea and wonderful sea views and sunsets. Close to airport and old town.
by A verified traveler
Posted 13 Aug 2023
We didn't go in the end - partly because you cancelled our transfers (and accused us of doing so), and when asked, you could not tell us what we actually booked.
We lost confidence that everything would be sorted for us.
We will never use Expedia again.
by A verified traveler
Posted 24 Jul 2023
