Ratings based on 260 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
The property was nice. They needed more activities at the resort . Due to the weather, more covering for evening meals. It was cold outside at night.
by A verified traveler
Posted 14 Nov 2023
Comment from Hotel Management
7 Dec 2023 by H Hotels Collection , Hotel Management
Dear Sheila,Thank you for choosing Princess Andriana Resort & Spa for your holiday. Your feedback is crucial to us. We aim for a perfect 5 stars and would appreciate insights into your review.Our commitment is to maintain our high standards, and we look forward to hosting you again, providing the exceptional service we are known for.Best regards,H Hotels Collection
by A verified traveler
Great resort with fab animation
Posted 31 Oct 2023 on HotelsGreat hotel. Location was ok but hotel had everything you needed. Front desk and animations staff were great but felt the male staff in restaurant were slack and not helpful. My main complaint was that for the 4 days of our stay we were unable to book any of the ala carte restaurants. We was told at check in that we could each have one complimentary dinner at each of the 3 restaurants but would needed to reserve them. So on check in I asked them to book my restaurants and was told there no availability for the duration of my stay, which felt like but of a scam. Other guests had same issues. It’s seemed guests that check in on weekend book up the restaurants for the week and if you check in midweek like us there was nothing available. This needs to change and maybe guests should only be allowed to book one or two days in advance to give everyone a fair chance. Having said that the main buffet restaurant was very good! The hotel should also consider having some better tv channels especially sport as we could not watch any football and neither did any of the hotel bars have screens.
Comment from Hotel Management
16 Nov 2023 by H Hotels Collection , Hotel Management
Dear Peter,Thank you for choosing the Princess Andriana Resort & Spa for your holiday. And thank you for your constructive feedback, your message was passed along to our team and we sincerely hope to host you again in the future.Best wishes,H Hotels Collection
by A verified traveler
Posted 31 Oct 2023
Amazing. I was here with my wife for our 10 year wedding anniversary. We went during half-term so there were a lot of kids but it was fine. The place is so huge that there are still plenty of quiet areas. The spa with a pool, hot tub (that could of been a little hotter), steam room and sauna were fantastic. The food options were great and I really loved the choice. You have to book the other restaurants before you arrive because I couldn’t get into any of them. Download the H club app before you get there. The entertainers where first class. They worked hard and brought such great vibes to the place. I wish them all the best in their future careers.
Overall first class service, all the staff were so helpful and kind. I would recommend to anyone.
Comment from Hotel Management
20 Nov 2023 by H Hotels Collection , Hotel Management
Dear Eric,Thank you for choosing the Princess Andriana Resort & Spa for your holiday, and for taking the time to leave us such a kind review. Your compliments confirm each and every one of our incredible staffs hard work. We are looking forward to the opportunity to host you again one day and are wishing you the best.Sincerely,H Hotels Collection
by A verified traveler
Posted 26 Oct 2023
Comment from Hotel Management
16 Nov 2023 by H Hotels Collection , Hotel Management
Dear Lisa,Thank you for choosing the Princess Andriana Resort & Spa for your holiday. We sincerely hope we have the opportunity to host you again soon!Sincerely,H Hotels Collection
by A verified traveler from Orange
Posted 6 Oct 2023
They should have personal that can help you with your drinks in the pool area, for guest to enjoy more the stay. Restaurant hours more flexible, have a place open at all times with something to eat
Comment from Hotel Management
9 Oct 2023 by H Hotels Collection, Hotel Management
Dear Bertha,Thank you very much for choosing our hotel for your stay and thank you for taking the time to give us your excellent rating and your valuable and constructive feedback. As far as the restaurants schedule we would like to inform you that from 07:00 until 00:00 there is always a place to eat, either at the main restaurant or at the snack bars by the pool and at the beach bar. Also there is always the choice for early breakfast, any time our guests need in case they have an excursion or their pick up early in the morning. Your suggestion regarding the pool area service has been already addressed to the management to take into consideration. Looking forward to welcoming you back for another great stay.Best regards,H Hotels Collection
by A verified traveler
Posted 5 Oct 2023
Definitely not 5 star hotel.
Comment from Hotel Management
9 Oct 2023 by H Hotels Collection , Hotel Management
Dear Michal,Thank you very much for choosing our hotel for your stay. We would greatly appreciate if you could let us know which part of our services has not met your standards as it is with our valued guests constructive feedback that we are constantly improving our product.Best regards,H Hotels Collection
by A verified traveler
Posted 19 Sep 2023
Comment from Hotel Management
21 Sep 2023 by H Hotels Collection, Hotel Management
Dear James,Thank you so much for taking the time to give us your 5-star rating and letting us know that you had a great stay with us.Best regards,H Hotels Collection
by A verified traveler
Posted 15 Sep 2023
Comment from Hotel Management
20 Sep 2023 by H Hotels Collection , Hotel Management
Dear Mbongeni,Thank you very much for taking the time to give us your positive rating regarding your recent stay at our hotel. We are happy to know that your overall experience was pleasant and we will be glad to host you again in the future.Best regards,H Hotels Collection
by A verified traveler
Posted 24 Aug 2023
The hotel is clean, the staff is very nice and the entertainment team is fantastic. BUT the food quality is terrible. It doesn’t deserve more than 3 stars hotel quality. Same food everyday and nothing special. The hotel is busy so you have no chance to book at A La Carte restaurants. The food repeats everyday and you eat same food twice a day.
Comment from Hotel Management
7 Sep 2023 by H Hotels Collection , Hotel Management
Dear Cuneyt,Thank you very much for choosing our hotel for your vacation and thank you for taking the time to give us your positive rating and your valuable feedback. We do understand that we did not meet your expectations regarding the food. Our kitchen team is trying hard to create a varied menu, suitable for every taste and dietary preference, based on Mediterranean and European cuisine. Since taste is a matter of personal preference, our team is at our guest's disposal and always willing to go the extra mile and adapt and cook extra choices in case any of our guest is not fully satisfied with the choices. We just wish that you had let us know shared your feelings about this while you were still here and that way our managing team would had the chance to take action and resolve the issue. Nevertheless, we are glad to know that your overall stay with us was pleasant and we couldn't be happier with your compliments regarding our staff. We would love to have the chance to welcome you back in the future and prove to you that we can offer you another beautiful stay and the gastronomic experience you deserve. Wishes for an enjoyable rest of summer.Best regards,H Hotels Collection
