Ratings based on 272 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Ilford
Posted 28 Oct 2023
Lovely hotel with friendly staff.
Comment from Hotel Management
1 Nov 2023 by Neptune Luxury Resort, Hotel Management
Dear Sivasudhan,Thank you for the positive rating and for staying with us.Kind regards,Neptune Luxury Resort
by A verified traveler
Posted 5 Oct 2023
Comment from Hotel Management
1 Nov 2023 by Neptune Luxury Resort, Hotel Management
Dear Jonathan,Thank you for the positive rating and for staying with us.Kind regards,Neptune Luxury Resort
by A verified traveler
Beautiful Oasis
Posted 24 Sep 2023 on HotelsI have never stayed in a five star hotel and if they are all like this I'd be happy to pay the extra pennies all the time! It was really luxurious and comfortable, staff were very welcoming and friendly. Breakfast was fantastic and there were about 4 swimming pools and different sections of beach with a different vibe. Really loved it. Took windsurfing lessons while there and they were great. Close to the airport. I hired a car from the hotel one day - very simple - and visited Kardemena, Kefalos and Tigati and did not regret my decision to stay here. Was with a friend. I sometimes travel solo and in that case might prefer to be somewhere I can walk out of the hotel and be close to bars etc but the feeling of this place being like a safe sanctuary added to the 'escape' element of the holiday. Would recommend to anyone - couldn't fault it and felt genuinely sad to leave.
Comment from Hotel Management
25 Sep 2023 by Neptune Luxury Resort, Hotel Management
Dear Maria,Thank you so much for your glowing review! We are so happy to hear that you had such a wonderful time at our hotel. It is especially rewarding to know that this was your first five-star experience, and that it exceeded your expectations. We are proud to offer our guests a truly luxurious and relaxing experience, and we are glad that you appreciated our comfortable accommodations, friendly staff, delicious breakfast, and multiple swimming pools and beach areas. We are also pleased to hear that you enjoyed your windsurfing lessons, and that you found our location convenient for exploring the island. We are glad that you appreciated the feeling of safety and sanctuary that our resort offers. We hope that you will consider staying with us again in the future, regardless of whether you are travelling with friends or on your own. Thank you again for your kind words. We are so grateful to have guests like you! Kind regards,Neptune Luxury Resort
by A verified traveler
Very relaxing with great facilities.
Posted 6 Sep 2023 on HotelsGreat resort. We had an issue when we first checked in, however, it was dealt with promptly and to our satisfaction. The room we had was very modern and clean and in a great location. The facilities were superb, with a large number of sports options readily available. Great Tennis courts, football, mountain biking, archery and Padle tennis. We found our stay very relaxing and will hope to return soon.
Comment from Hotel Management
7 Sep 2023 by Neptune Luxury Resort, Hotel Management
Dear Richard,Thank you for staying with us and the positive review. We are delighted that you enjoyed your stay with us and that you found our facilities and services to your satisfaction. We are pleased to know that the issue you encountered was promptly addressed by our staff and resolved to your satisfaction. Thank you again for taking the time to leave us such a positive review. It is always a pleasure to have you with us and we look forward to welcoming you again soon! Kind regards, Neptune Luxury Resort
by A verified traveler
Posted 3 Sep 2023
Great hotel and staff, but rooms are old and dated. Need renovation to make the stay not just good but excellent!
Comment from Hotel Management
4 Sep 2023 by Neptune Luxury Resort, Hotel Management
Dear Mansur,Thank you for staying with us. It's a pleasure to hear that you had a nice stay, and we appreciate your kind words regarding our hotel and the staff. We greatly appreciate your comments about aspects of the room that need updating. The specific room category you booked is not renovated yet, in comparison to the big majority of our rooms, as we clearly indicate on our website as well as all the other booking channels, but of course, it is bookable with a corresponding price. In spite of the above, we would like to inform you that we are in the middle of a renovation project, and all our standard rooms next year will be renovated to Superior Twin Rooms. We hope that upon completion, all our rooms will exceed your expectations. Thank you again for your positive feedback. We truly hope to have the pleasure of welcoming you back in the near future. Kind regards, Neptune Luxury Resort
by A verified traveler
100 stars
Posted 28 Aug 2023 on HotelsAbsolutely amazing place, staff were so friendly, breakfast wonderful, entertainment fun. Pools were clean and many of them. Easy to get a lounger.
Free upgrade to Executive Suite too. I cannot fault this place at all! 100 stars
Comment from Hotel Management
28 Aug 2023 by Neptune Luxury Resort, Hotel Management
Dear David,Thank you for posting such positive feedback about your experience at Neptune Luxury Resort. We are delighted we were able to meet all of your expectations and that you enjoyed a wonderful holiday with us. We sincerely appreciate that you shared your positive experiences with the online readers and we await with pleasure the opportunity to greet you once again. Kind regards,Neptune Luxury Resort
by A verified traveler
Posted 15 Aug 2023
Really lovely stay
Comment from Hotel Management
16 Aug 2023 by Neptune Luxury Resort, Hotel Management
Dear Siqi,Thank you for staying with us and for the positive feedback. We are delighted you enjoyed your stay at Neptune, and we hope to see you again soon. Kind regards,Neptune Luxury Resort
by A verified traveler
Posted 12 Aug 2023
Bellissimo resort con tante piscine, camere ampie, colazione infinita e servizio eccellente. Animazione per fortuna assente, solo uno spettacolo la sera. Zona bambini molto bella, anche se le attività proposte sono scarse. La clientela è quasi tutta tedesca.
Comment from Hotel Management
12 Aug 2023 by Neptune Luxury Resort, Hotel Management
Dear Sara,Thank you for posting your positive feedback about your experience at Neptune Luxury Resort. We are delighted that you found our facilities to your liking and we were able to meet your expectations. We sincerely appreciate that you shared your positive experiences with the online readers and we await with pleasure the opportunity to greet you once again. Kind regards,Neptune Luxury Resort
by A verified traveler
Posted 8 Aug 2023
Staff, cleanliness and facilities were all excellent.
Comment from Hotel Management
9 Aug 2023 by Neptune Luxury Resort, Hotel Management
Dear Maximillian Edwin,Thank you for staying with us. We are delighted to hear that you were satisfied from our staff and the cleanliness of the hotel. We are also happy to know that you found our facilities to be excellent. Thank you again for your feedback, and he hope to see you again soon. Kind regards, Neptune Luxury Resort
by A verified traveler
Posted 6 Aug 2023
Comment from Hotel Management
28 Aug 2023 by Neptune Luxury Resort, Hotel Management
Dear Abigail,Thank you for staying with us and the positive rating. Kind regards,Neptune Luxury Resort
