Ratings based on 798 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
The hotel itself was very nice and the food was excellent staff were very friendly and helpful would recommend this hotel to anyone
surrounding area was pretty rundown and a lot of buildings were lying empty the beach had seen better days could have been needing a good clean up
I know that the season was at the start
Comment from Hotel Management
13 May 2024 by Gianna, Guest Relations, Hotel Management
Dear Hugh,Thank you for taking the time to share your impressions following your recent stay at our hotel.We're thrilled to hear that you found the Mitsis Grand Hotel to be a delightful experience, with excellent amenities and culinary offerings that met your expectations. Our team takes great pride in providing exceptional service, and it's wonderful to know that their friendliness and helpfulness enhanced your stay.Regarding your observations about the surrounding area and the beach, we appreciate your feedback. We are committed to maintaining high standards of cleanliness and upkeep within our property, and we will certainly take your comments into consideration as we continuously strive to improve our guest experience.We hope to have the pleasure of welcoming you back for another memorable stay in the future.Kind regards,
by A verified traveler
Posted 8 May 2024
The staff were so friendly, pleasant, helpful and almost all spoke good English. We highly recommend the please and will definitely be back.
Comment from Hotel Management
9 May 2024 by Gianna, Guest Relations, Hotel Management
Dear Amir,Thank you for your valuable feedback.We are delighted to hear that you had such a positive experience with our staff during your stay. Providing exceptional service and creating memorable experiences for our guests is always our top priority.Thank you for recommending our hotel. We look forward to welcoming you back in the future! Kind regards,
by A verified traveler from Mansfield
Posted 25 Apr 2024
Excellent holiday, would definitely stay again.
Comment from Hotel Management
25 Apr 2024 by Gianna, Guest Relations, Hotel Management
Dear Laurence,Thank you for taking the time to write this lovely feedback.We're delighted to hear that you had an excellent holiday with us. We look forward to welcoming you back for another stay in the future.Kind regards,
by A verified traveler
Posted 23 Apr 2024
Rooms a little dated but liked the Greek feel to the room. Hotel very clean. Staff cannot do enough for you. Very close to the beach and has three pool areas to choose from.loved the Greek, Pitta and Burger restaurants. Also loved the ice cream restaurnt, lots of variety and food options to choose from. Asian restaurant good but the Italian Restaurant not so many options menu should be revised Buffet food hall/restaurant good lots of options to choose from for Breakfast. Although no Tuna or prawns served which would have been nice. Also no blueberries. Hotel around 10-12 minutes walking distance to Harbour, Old Town and new town lots of shops and restaurants to choose from. Would book Hotel again if affordable.
Comment from Hotel Management
24 Apr 2024 by Eleni, Hotel Management
Dear Teresa, Thank you for sharing your detailed feedback with us! We're delighted to hear that you enjoyed the Greek ambiance of the room and found the hotel to be clean. It's wonderful that our staff left a positive impression, as we always strive to provide exceptional service.We're thrilled that you had a variety of dining options to enjoy during your stay, especially the Greek, Pitta, and Burger restaurants. Your appreciation for the ice cream restaurant and its wide selection is noted! We're sorry to hear that the Italian restaurant didn't offer as many options as you hoped for; we'll certainly take your feedback into consideration for menu revisions.Regarding the buffet, we're glad you found plenty of options for breakfast. Your suggestions for tuna, prawns, and blueberries have been noted, and we'll look into incorporating these items to enhance our offerings.It's fantastic to know that the hotel's proximity to the beach and multiple pool areas added to your experience. We're also glad that you found the location convenient for exploring the Harbor, Old Town, and new town with their abundance of shops and restaurants.We truly appreciate your feedback and hope to welcome you back to our hotel in the future! Kind regards,
by A verified traveler
Posted 20 Apr 2024
Amazing service. Hotel v. Good. Main dining hall food very good overall, but coffee was not upto standard. Would have expected some smoked salmon and more fish, sardines. I would visit again. Staff amazing, the best ive experienced in a hotel ever. 9/10
Comment from Hotel Management
21 Apr 2024 by Gianna, Guest Relations, Hotel Management
Dear Robert,Thank you for sharing your feedback with us. First of all, we greatly value your comments and are pleased to hear that you found our service to be amazing and our hotel to be of a high standard. We apologize for any disappointment regarding the coffee and the variety of food options available, as we strive to ensure that all aspects of our guests' experience meet their expectations. Please note that we offer a range of culinary options across our various restaurants, and we regret that these did not fully meet your preferences on this occasion.In addition, we are grateful for your compliments about our staff, and we will ensure that your kind words are shared with the team.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience.Kind regards,
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
18 Apr 2024 by Gianna, Guest Relations, Hotel Management
Thank you very much for this kind rating!
by A verified traveler from Farmington Hills
Posted 16 Apr 2024
Wonderful Staff, great amenities and dining options. the mentality behind the establishment it to let the guests feel comfortable and enjoy their time. Quality of food is top, and drinks are top bar quality. And after we checked out, as our flight was in the evening, we were told that we can use the facilities until we leave. It was our second time in Rhodes, and will be back again for sure to Mitsis hotels either this one or another one
Comment from Hotel Management
16 Apr 2024 by Gianna, Guest Relations, Hotel Management
Dear Kamran,Thank you for sharing your positive experience with us! We are thrilled to hear that you found our staff wonderful, our amenities exceptional, and our dining options satisfying. Ensuring our guests feel comfortable and enjoy their time with us is our top priority, and we are glad to hear that we succeeded in creating a welcoming environment for you.We take great pride in offering top-quality food and drinks, and we are delighted that you enjoyed them during your stay. Providing our guests with top-notch service and products is essential to us, and we are pleased to hear that we met your expectations in this regard.We are also glad that you appreciated being able to use our facilities even after checking out. We aim to make our guests' experiences as convenient and enjoyable as possible, and we are happy that we could accommodate your needs in this way.We look forward to welcoming you back to Mitsis Hotels in the future, whether it be to this property or another one. Kind regards,
by A verified traveler from Farmington Hills
Posted 15 Apr 2024
Comment from Hotel Management
17 Apr 2024 by Gianna, Guest Relations, Hotel Management
Thank you very much for this amazing rating!
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Gianna, Guest Relations, Hotel Management
Thank you very much for this amazing rating!
by A verified traveler
Posted 3 Apr 2024
Loved how local it is to Rhodes town , clean, some staff , but I understand it’s due for a refurbishment hence my rating, If it wasn’t my rating would be terrible!
Here is hoping for a more modern hotel that fits in with all other mitsis quality hotels🙂.
8/10 👍
Comment from Hotel Management
4 Apr 2024 by Gianna, Guest Relations, Hotel Management
Dear Marian,Thank you for taking the time to share your feedback with us.We're pleased to hear that you loved the local proximity to Rhodes town and that you found our hotel to be clean.We appreciate your understanding regarding the need for refurbishment, and we apologize for any inconvenience this may have caused during your stay. Rest assured, we take your comments seriously and are committed to continuously improving our facilities to provide a better experience for our guests.We're hopeful for the opportunity to welcome you back to a more modern and updated hotel that aligns with our other Mitsis quality hotels.Kind regards,
