Ratings based on 45 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Sep 2023
Check in was wonderful, Vasiliki was very polite and professional.
Finding the parking of the hotel was a tricky one. There were 5 spaces near the entrance - all taken when we arrived, so we parked on the street and got a ticket.
The room was spacious and beautiful. Being on the ground floor, there is no balcony, instead a lovely space with table and chairs, and sea view. There is no mosquito net, though and the isolation allows you to hear everything in the hallway and the next room.
The negative surprise was 2 empty mini bars and the fact that you need to pay for a bottle of water, in an all inclusive hotel.
You also nees to go to the reception desk to get a key for the safe and, again, pay for it.
The next negative surprise was the lack of amenities. There are no slippers, minimum bathroom amenities, no laundry bag and no bathrobe, not even even places to hang the towels :(
I would never expect that a 4 star hotel will not have slippers or bathrobes, that was so disappointing.
When I called for an iron and ironing board - the hotel does not provide ironing board and the iron you need to take from the reception desk, personnel can not bring it to the room. They eventually found an ironing board and even managed to deliver everything in the room.
Last, hopefully, surprise, after calling to ask for a late check out, we were informed that we can use the room until 16:00 with a surcharge.
Perfectly normal, of course, accept when you have informed the personnel th
Comment from Hotel Management
11 Sep 2023 by Manolis, Hotel Management
Dear Guest,We are sorry to hear that your experience at Bali Paradise Hotel did not exceed your expectations, and we are sincerely sorry for any inconvenience you might have faced during your stay in our hotel.We want people to feel the pleasure and comfort of being treated and welcomed with a Greek spirit of warmth and generosity. And each season we upgrade our All-inclusive offerings and the hotel infrastructure with the commitment to serve the experiential needs of the international traveler.We would like to assure you that all your comments are highly appreciated in our constant effort to improve our services and facilities, and we sincerely hope that you will give us another chance to fix your impression and to provide you with pleasant memories and only positive holiday experience.Just to be informed that your reservation was a twin garden view and we upgraded you free of charge to a Junior suite and our staff and the management team did their best to satisficed you.And the last, but not the least, you have been kindly invited to meet our Management Team, as requested in your review, but, unfortunately, you refused to have a personal meeting.You are always a welcome guest in our hotel and thank you for your feedback.Best Regards,Manolis AnagnostakisGeneral Manager / Bali Paradise Hotel
by A verified traveler
Great staff, nice breakfast but pool too noisy
Posted 22 Jun 2022 on HotelsReception staff were very good especially Niki (excellent English!).As others have commented the pool area can be extremely loud at times, not conducive to a relaxing break. That said, the free beach facilities make a decent alternative. Choice and quality of breakfast items was excellent. One minor issue - why are there no locked facilities for storing suitcases for guests leaving later in the afternoon?
Comment from Hotel Management
29 Jun 2022 by Niki, Hotel Management
Dear Steven,
Thank you for your review and your kind words! We are happy to know that you enjoyed your stay in our property. We appreciate your feedback about locked facilities, we will take it under consideration!
Thank you again and hope to see you again sometime in the future.
by A verified traveler
Awful customer service from hotels.com
Posted 23 Sep 2019 on HotelsThe hotel was fantastic but customer service with hotels.com was appaling
by A verified traveler from Montreal
Posted 1 Sep 2019
Very good - perfect location and pool/beach set up is great
Recommended
for Everyoneby A verified traveler from Lichfield. Staffordshire
Lovely Hotel in a Great Location
Posted 29 Sep 2018
Pros: Hotel grounds are stunning and rooms clean and well furnished. Pools and facilities good.
Cons: Pillows were insufficient in number and support - something we experience almost everywhere. Very limited TV channels (but this didn't bother us)
Location: Evening trip to Rethymnon was great. Lovely area for walking if you can cope with hills. Good, safe beaches though fairly small and sometimes crowded.
The Bali Paradise is a lovely clean hotel set in beautiful grounds with good facilities. Two pools with great views down to the bay, tennis, table tennis, boules, mini golf - all free to use plus pool tables (2 Euros). Bali is a lovely resort covering a number of small bays between Heraklion and Rethymnon. Each bay has a number of good tavernas with well priced Greek food. A quaint tourist train runs between each of the bays for 5 Euros return. This is good if you don't like steep hills as the resort is a series of climbs to and from the beaches.
The hotel has 99% French guests but this didn't bother us - a chance to test out the little French we could remember from school. Hotel staff and animations team mostly spoke good English although entertainments and activities were unsurprisingly all in French. All staff were friendly and helpful. We stayed on a bed and breakfast basis which suited as it allowed us to try out the local tavernas but everyone else seemed to be all inclusive. Food and drink was plentiful and of good quality. Would definitely recommend as long as you can cope with hills and don't mind being the only English couple in the hotel.
by A verified traveler
Amazing hotel, not so good staff
Posted 16 Sep 2018 on HotelsThe hotel is beautiful however when we walked in, no one helped us with our bags. We had to carry 4 bags (between the 2 of us) up steap hills. Check in was nice and quick. Once we got into the room we found out it was two single beds they put together (even though we specifically asked for a double) and the wifi wasnt connecting to our room. When we complained to reception they apologised but didn’t do anything until i put a negative feedback on here. They then quickly fixed the problem and we were moved to another room (which had wifi and one double bed). the hotel does offer a lot and their pool was incredible. The buffet was very good and the best one ive been to in Greece. Overall the place was nice but i wish we were treated better. During our stay one of the waitresses was very rude because we decided to change our table (the sun was way to strong on top of our heads). Once again when we complained they did not do anything. While the hotel is nice some of the staff need to be more professional.
by A verified traveler
Posted 7 Aug 2018
by A verified traveler
Great location and good service
Posted 26 Sep 2014 on Hotelsvery good breakfast. Location right next to the beach, sunbeds were free for customers of the hotel. Friendly reception. Overall - great vacation!
by A verified traveler
Posted 19 Aug 2014 on Hotels
by Michel Parent from Montreal
Nice place to stay
Posted 5 Nov 2013 on HotelsThe hotel is great and the food was pretty good. It was a bit too cold to dip in the water (in November) but the pools seem pretty nice as well as the beach. It is a bit far from the places to visit so a rental car is almost a must unless you want to stay at the hotel most of the time. I recommend the Jeep Safari expedition up the Crete mountains, a pretty interesting day I must say.
