Ratings based on 164 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
Excellent location within easy walking distance of everything. Very clean, with helpful staff and we had a lovely little balcony overlooking the square and the basilica. Very convenient little mini market (Zervakis) nearby for essentials and close to plenty of restaurants as well as the market and shops.
by A verified traveler from Plano
Posted 6 Jun 2024
by A verified traveler
Posted 3 Jun 2024
the room was very comfortable and the area was central to everything we needed. above all else the staff from morning through evening were all incredibly friendly and helpful
by A verified traveler
Posted 2 Jun 2024
Centrally located hotel. The room was very clean and comfortable. Great views of the cathedral from the room.
by A verified traveler
Posted 22 May 2024
We were very pleased with this hotel at the center of Heraklion. We had a balcony to overlook a plaza and churches, there were tons of restaurants, bars, cafe's, stores and bus stops just a few minutes' walk, and it was very close to the downtown area. Even parking was not bad - we found a 24-hour public parking close by. Our room was cozy and quiet with a large bed, and a clean bathroom that had no water leak (happens often in abroad). The staff were nice and helpful We tried the restaurants they recommended and we liked all of them. The only thing was the quality of breakfast served by the "Hacienda" cafe in the hotel building. The food in buffet was mostly dried and cold including coffee probably because they are prepared all at once. Well breakfast came "free", but we usually understand that it is included in the hotel fee. Anyways, besides that our stay was wonderful. We will definitely go back there.
by A verified traveler
Posted 7 May 2024
For the price paid (250$ for 2 nights) and the 4 star category I found the hotel did not fully live up to that. Positive things were: rooms as photographed with modern interior and comfy mattress, nice lighting in the room and location is very central, 24 hr reception, I was not charged for the water I took from the mini bar when checking out
Negative things: lots of smaller issues with cleanliness especially in the bathroom that show lack of attention to detail, shower and bathroom seemed a bit weirdly engineered, breakfast was not good and service at breakfast was pretty much non-existent
Note: while the location is central and nice with the church in front, it can get noisy as children were playing around and the area is very lively. This is something to consider if you’re noise-sensitive
Comment from Hotel Management
8 May 2024 by The Team of Metropole Urban Hotel, Hotel Management
Dear Rene, thank you for choosing us and thank you for taking the time to express your experience with us.All your remarks are valuable in order to ameliorate our services. We wish to have the opportunity to accommodate you again in the future and provide you our utmost services.Kind Regards
by A verified traveler
Posted 27 Mar 2024
Great place and price! Reminded me of an American hotel. Very spacious room!
Comment from Hotel Management
28 Mar 2024 by The Team of Metropole Urban Hotel, Hotel Management
Dear Mrs Millicent,thank you for taking the time to give us your positive review about your recent stay at Metropole Urban Hotel.We are very pleased to read that you enjoyed your stay with us. It is always a pleasure to offer you the best possible service.We are looking forward to welcoming you back in the near future!With kind regards,The Team of Metropole Urban Hotel
by A verified traveler
Posted 26 Feb 2024
from the balony, you can see the church and square, very beautiful view!
Comment from Hotel Management
26 Feb 2024 by The Team of Metropole Urban Hotel, Hotel Management
Dear Mrs Su , thank you for choosing our hotel for your recent stay in Heraklion city and thank you for taking the time to express your experience with us. We are more than pleased to hear that our hotel exceeded your expectations.We wish to have the opportunity to accommodate you again in the future.Kind Regards
by A verified traveler
Posted 22 Feb 2024 on Hotels
Comment from Hotel Management
23 Feb 2024 by The Team of Metropole Urban Hotel, Hotel Management
Dear Mr Grzegorz,thank you for taking the time to review your stay at Metropole Urban Hotel. We hope having the pleasure to welcoming you back in your next visit in Heraklion.With kind regards,The Team of Metropole Urban Hotel
by A verified traveler
Posted 19 Feb 2024 on Hotels
Excellent, flexible and hospitable staff, service and cafe adjacent to the hotel
Comment from Hotel Management
23 Feb 2024 by The Team of Metropole Urban Hotel, Hotel Management
Dear Thank you so much for your preference to Metropole Urban Hotel and for your kind review!We are very pleased to read that you enjoyed your stay with us. It is always a pleasure to offer you the best possible service.A positive comment for our staff is always welcome and give us the motivation to keep up the good work and offer the best service we can. It will be our pleasure to welcome you back in our hotel.With kind regards,The Team of Metropole Urban Hotel
