Ratings based on 577 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
by A verified traveler
Posted 26 May 2024
by A verified traveler
Posted 26 May 2024
Great room and facilities. Unfortunately the food was not as you would expect for five star accommodation.
Comment from Hotel Management
27 May 2024 by MarBella Guest Relations, Hotel Management
Dear Gillian,Thank you for sharing your feedback for MarBella after the experience you had with us! We are delighted to hear that you enjoyed the comfort of your room. We hope to have the chance to welcome you back at MarBella in the nearest future and serve you better.With Kind Regards,
by A verified traveler
Posted 18 May 2024
I love staying with the Mar-Bella Collection. The staff are always so nice and helpful and the property is in such great condition. We’ve stayed in the Bungalow pool rooms for the last few years and absolutely love it (though the room pools aren’t heated). The food is also really nice and great choices for kids and fussy eaters.
Comment from Hotel Management
21 May 2024 by MarBella Guest Relations, Hotel Management
Dear Lucy,Thank you very much for rating your stay in MarBella . Your feedback gives us motivation to keep improving our services and ensuring the highest level of satisfaction for our guests. It's a pleasure to hear that you enjoyed the taste & variety of our food and the great service of our staff. Once again, thank you for your excellent review and we look forward to welcoming you again soon at MarBella .Kind Regards,
by A verified traveler
Posted 13 May 2024
Wonderful stay, we hope to return soon!
by A verified traveler
Posted 12 May 2024
by A verified traveler
Posted 10 May 2024
by A verified traveler
Posted 6 May 2024
Staff are very nice, friendly and helpful
Comment from Hotel Management
8 May 2024 by MarBella Guest Relations, Hotel Management
Dear Mr. Alireza,Thank you for recommending MarBella after the experience you had with us! We will pass your great comments for the staff to the entire team. We are always more than happy to offer complimentary upgrades when possible. We would love to welcome you back in the nearest future and offer you a memorable stay.With Best Regards,
by A verified traveler
Posted 5 May 2024
On the whole hotel is clean. Lobby and bar areas are nice and the beach deck has plenty of loungers with lovely sea views. Aside from that…our check in experience wasn’t great. Left sat in the lobby for a long period of time before anyone came to talk to us. Didn’t really tell us much about the hotel or amenities. Just gave us a map and told us to let them know when we wanted the room key. Why would we not want the room key immediately? Rooms were pleasant. Spacious and bright but the bathroom configuration is odd. I.e. no door separating the bathroom from the bedroom and the toilet cubical just has a panel of frosted glass. The shower is over the bath but awkwardly placed and as there is no door to the bathroom, if someone was to open the main bedroom door you’d be seen by anyone walking past the room due to a poorly placed full length mirror. Really slow service around the hotel, and not particularly helpful staff. Often waiting a long time to be served and if you tried to flag someone down after 10mins of waiting for a drink, you’d get “I’ll be with you in 2mins” and then they’d walk off and not come back. Very heavily geared towards children and families. Not a lot to do in the evenings. Food quality was poor even in the a la carte restaurants. Beach and pool food was basic. This is not a 5 star experience.
Comment from Hotel Management
6 May 2024 by MarBella Guest Relations, Hotel Management
Dear Jasmin,First and foremost we would like to thank you for choosing MarBella for your stay. We would like to thank you for your honest comments about our staff, view and room. It is with concern that we find out that you weren't fully satisfied with your experience, service and bathroom. Your feedback is very much appreciated and has been communicated to the relevant departments. Your input is being taken into serious consideration and reviewed with our team. Wish you could give us another opportunitiy to welcome you back and prove that we can serve you better.Kind Regards,
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
6 May 2024 by MarBella Guest Relations Team, Hotel Management
Thank you very much for your excellent review. Hope to see you again in the future.
