Ratings based on 73 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
Nice resort, large and well maintained. Rooms are OK. As an all inclusive, the food is just OK. There is some variety but the quality and the taste are so-so.
by A verified traveler
Posted 22 Sep 2023 on Hotels
by A verified traveler
Posted 9 Aug 2023
We were pleasantly surprised how nice this hotel is. The grounds are huge and complex feel like little village. We had an issue the first night with not getting the room with sea view which we paid for, but the staff went out of their way to get that corrected and we were placed in a room with the sea view the next night. We were also given a voucher for lunch for 2 in French restaurant as for the inconvenience. Beach area is beautiful, water is crystal clear and warm. There are several pools around. Nature is beautiful. Buffet offers variety of option for everyone. Super convenient location, very close to village Sisi that has tons of restaurants, gift shops and activities. About 40 min away from Heraklion and Agias Nikolaos.
by A verified traveler
Posted 22 Jun 2023 on Hotels
by A verified traveler
Posted 14 Aug 2022 on Hotels
酒店的工作人员非常友善，服务很好。部分房间没有WIFI，后来更换房间后，新的房间网络很好，但是水流不够，
by A verified traveler from Brooklyn
Posted 13 Aug 2022
The renovated room is lovely. The resort is not. I have never stayed in such an unwelcoming resort. There are many people staying here - it’s enormous & there are just not enough staff. They are harassed & rude. They all defend the huge number of ‘rules’ that exist & have no interest in actually serving their guests. The customer is never right. It doesn’t feel like a relaxing vacation, it feels like school.
Where to begin? The drinking water in the cafeteria is turned off after breakfast. I don’t expect alcohol or even juices to be included in the meal plan - but turning OFF the water? They don’t leave bottles of water in the rooms either, but the cold water might go off in the evening. (Nothing is ever their fault. They never offer a solution - “it’s the village that turns it off you see”). If you get to the buffet an hour before closing there isn’t much left to eat & it certainly isn’t inviting. (“It’s the fault of the children you see, they take too much & don’t even eat it”). The gym doesn’t open until 10am (“it’s because it’s in the spa you see”). The beach towels are in the spa so you can’t get towels until 10am. You can only have 1 umbrella for 2 sun beds. The gestapo on the beach run a tight operation. (“You think I don’t know what goes on on this beach? I see you trying to get another umbrella”). You can only sit in designated areas for lunch, even if all the tables are in the sun and there are empty tables in the shade. Unhappy people everywhere.DO NOT STAY HERE!
by A verified traveler
Posted 24 Aug 2021
Amazing resort! Safe, clean, modern, great food and service. Wonderful beachfront and pool. Everything i needed for a relaxing family vacation.
by A verified traveler
Posted 22 Aug 2021
I stayed at this property for a week. Here are my impressions in brief:
CONS:
- No room service. In practice this means that you have to track in the summer heat 10 minutes to the breakfast place and then back.
- The lunch place (by the pools) - be prepared for sloppy and slow service and food of a very poor quality.
- Breakfasts and dinners are buffet-style and the food is nice but the canteen is very understaffed. Be prepared for very long wait times to get a clean and served table and to have your drinks brought to you.
- The so-called "Suite room" is not a suite but just two adjacent rooms with very simple decor.
- The Internet is very spotty, super slow in the evening and was out for an entire day on one occasion.
- There are two beaches - one is an artificial bay with plastic, used masks, paper, leaves and all sorts of trash floating in the water. The other one is clean but has huge rocks in the water which make swimming rather difficult.
- My door lock was broken and got fixed only on the 3rd day of my stay after a second reminder from me.
- The phone in the room was also broken and had to be replaced.
PROS:
- very nice huge swimming pools;
- it is not too difficult to find sun-beds.
by A verified traveler
Great Hotel with Fabulous Buffet & Beach!
Posted 16 Sep 2019 on HotelsThe resort is quite large with lots of spaces for different uses. Amazing beach which I will always remember. Buffet had a great food and lots of choices. Balcony room was spacious but was very "beige", nice to add mediterranean colours to give a more luxury/wow feel. Would definitely return.
Comment from Hotel Management
12 Oct 2019 by Hotel Management, Hotel Management
Dear Jacqueline,
thank you for your good review and your feedback!
We are happy that you enjoyed your time with us and hope to welcome you again sometime!
Best Regards
by A verified traveler
Posted 29 Aug 2019 on Orbitz
