Ratings based on 103 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
The hotel has everything you could need and staff are always helpful and friendly. The food is amazing and lots of options. Kos Town is walking distance but there is also a bus stop right outside and electric scooters to hire which are cheap and easy to use. The pools are really nice with lots of sunbeds available and the beach is attached to the hotel. Couldn't recommend this hotel more.
by A verified traveler
Posted 30 Aug 2023
Just perfect. The facilities and more importantly the staff was so good.
Comment from Hotel Management
4 Sep 2023 by ,, Hotel Management
Dear Guest,The entire team and management of Grecotel Kos Imperial thank you for investing the time to share your review with us and other travelers.We are so pleased you noticed the small details which made a positive difference in your stay. This is our first and foremost priority and it is of great importance when is appreciated. Consequently, thank you for your praising words regarding our facility. We are mostly grateful through about your kind remarks concerning our staff. Receiving positive comments like this, is the best reward for our efforts.Rest assured that, your direct feedback always helps us to try harder. Consequently, we can continue improving our day to day operation in order to keep providing our personalized and memorable services.Once more, thank you for choosing us. We are always looking forward to seeing you in the near future for another great summer vacation.Best regards,The Management Team of Grecotel Imperial
by A verified traveler
Great exterior, but terrible food
Posted 27 Sep 2022 on HotelsPhenomenal architecture, but food was terrible, pools were freezing, and for some reason the buildings by the left (closer to the beach volleyball area smelled terribly, like improper sewage disposal).
Comment from Hotel Management
4 Oct 2022 by Management Team of Grecotel Kos Imperial, Hotel Management
Dear Guest, First of all, we would like to thank you for staying here with us and for taking your time to post this online review on Hotels.com, as it helps us to keep improving. We are happy to read, that you enjoyed the hotel facilities, as our team works hard to properly maintain the property. Concerning the food, we are surprised to read, that you did not like our dishes made with extra care from our culinary team, which has received many positive reviews. Nonetheless, please be so kind and contact us, what exactly you did not like, so that we can take it into consideration. Regarding the outdoors pools, please note, that we do not advertise them as heated, as the air temperature is high. In September the day temperature was on average 24.4 Celsius degrees. As for the smell, it should be pointed out, that our facility is connected with the public sewage system. However, during September we did not have any problem with that. Nonetheless, please stay reassured, that we will inform our assigned colleagues in maintenance department. We would like to thank you once more for your review. We really hope, that you will give us another chance to improve your first impression of our hotel. Best regardsThe Management Team of Grecotel Kos Imperial
by A verified traveler
Posted 2 Jul 2022
The dinner buffet was horrible and overpriced. The rooms were not cleaned.
Comment from Hotel Management
20 Jul 2022 by Management Team of Grecotel Kos Imperial, Hotel Management
Dear Guest,
First of all, we would like to thank you for staying here with us and for taking the time to post your experience on Expedia.
We are deeply disappointed, that we could not exceed your expectations, as our hotel is guest oriented.
Concerning the dinner buffet, it should be mentioned, that our team in the kitchen prepares Greek and international recipes. We would highly appreciate, if you could contact us and give us feedback on the things, that you did not like.
As for the rooms, please note that our colleagues in housekeeping are regularly trained according to our group's and international standards, so that they can cope with their daily tasks. Please stay reassured, that we will forward your comments to the assigned colleagues, so they can see it through.
We would like to thank you once more for your remarks. We do hope, that you will give us a second chance, so that we can impress you with our provided service, for which Grecotel is well-known for.
Best regards
The Management Team of Grecotel Kos Imperial
by A verified traveler from America
Posted 10 Oct 2019
Left my headphones, airplane pillow and jewelry. They said cleaning lady found everything but the jewelry, which means she stole it! Very outrageous. Food was always cold.
Comment from Hotel Management
20 Jan 2020 by Grecotel Kos Imperial Management Team, Hotel Management
Dear Guest,
First of all, we would like to thank you for staying with us and especially for taking the time to share your review on Expedia.
We are more than saddened to hear that your holidays were marked by a such unpleasant incident. Nevertheless, we would like to reassure you that our Management Team takes such issues seriously as they target not only our valuable guests, but our Group’s reputation. First and foremost, we do find it quite unjust to reach such conclusions without any substantiated proof or facts. Secondly, all the interested Departments of our Hotel have already started our formal procedure of internal investigation along with our Security. Until now, nothing was found. Nevertheless, we have to present all the points of this case in order to shed some light on this matter. On the day of your departure -09.10.2019- you called our Reception to report that your jewelry were missing soon after your check-out from our hotel. Immediately our Housekeeping was informed in order to search for these lost items, but nothing was found. Furthermore, the Housekeeper found your safe - where all valuable objects should be kept - open and empty, which is something that you were aware of, otherwise you would have reported it upon your check-out and not soon after that. Although we have not yet managed to find your lost jewelry, we will still continue with our investigation and as soon as we have any updates you will be informed.
In case you would like to discuss this issue even further, please do contact us via e-mail.
Thank you very much for being here with us and we wish you a pleasant winter.
Kind regards,
the Management Team of Grecotel Kos Imperial Thalasso
by A verified traveler
Posted 19 Aug 2019
Excellent amenities with four swimming pools.
Food was not available in the afternoon.
Comment from Hotel Management
21 Aug 2019 by Guest Services Department, Grecotel Kos Imperial, Hotel Management
Dear Guest,
thank you so much for your kind words and for taking the time to rate us with 5* on Expedia!
It is indeed rewarding to read that our facilities and services left you with the best possible memories. Regarding to our Dining Options, we would like to inform you that our lunch options are until 4.00 pm and the dinner starts at 6.30 pm. Nevertheless, our Room Service offers a variety of food selection that can be served to our guests from 7.00-2.00 am.
Thank you once more for your review and we do wish you a further pleasant summertime.
Kind regards,
the Management Team of Grecotel Kos Imperial Thalasso
by A verified traveler
Posted 12 Aug 2019
Comment from Hotel Management
14 Aug 2019 by Guest Services Department, Grecotel Kos Imperial, Hotel Management
Dear Guest,
thank you so much for staying with us and for the rating on Expedia!
We wish you a further pleasant summertime and we do hope to welcome you back sometime in the near future.
Kind regards,
the Management Team of Grecotel Kos Imperial Thalasso
by A verified traveler
Posted 8 Aug 2019 on Hotels
Comment from Hotel Management
14 Aug 2019 by Guest Services Department, Grecotel Kos Imperial, Hotel Management
Dear Guest,
thank you very much for staying with us and for the rating on Hotels.com
We wish you a further pleasant summertime and we do hope to welcome you back sometime in the near future.
Kind regards,
the Management Team of Grecotel Kos Imperial Thalasso
by A verified traveler
Would Visit Again!
Posted 8 Jul 2019 on HotelsGrecotel is a BEAUTIFUL property! it has many pools varying for your needs. Its a kid-friendly hotel, but not designed exclusively for kids.
Of note, like many other beaches on the island, this is a rocky beach, water shoes recommended!
Also, if you do book on Hotels.com or a 3rd party site and don't opt in for all-inclusive, its worth exploring, as the hotel itself doesn't have much to offer since its situated away from most major towns.
Comment from Hotel Management
10 Jul 2019 by Guest Relations Grecotel Kos Imperial Thalasso, Hotel Management
Dear Guest,
thank you very much for staying with us and for sharing your recent experience with us on Expedia!
We are more than happy to read that you enjoyed your stay with us.
Enjoy the rest of your summertime and we do hope to welcome you back in the near future.
Kind regards,
the Management Team, Grecotel Kos Imperial Thalasso
by A verified traveler from Essex Uk.
Lovely room, nice balcony pleasant view
Posted 20 Oct 2018Not as many restaurants as advertised, hotel a little bit dated but we'll maintained.
