Ratings based on 65 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Sep 2023
Comment from Hotel Management
16 Oct 2023 by GM, Hotel Management
Dear James,Thank you for taking the time to submit a evaluation regarding your recent stay.It is particularly warming to know that our efforts to provide a superior service and hospitality are being recognized.Warmest Regards, Georgios Perantonakis General Manager
by A verified traveler
Posted 12 Oct 2022 on Hotels
by A verified traveler
Posted 13 Sep 2022 on Hotels
by A verified traveler
Definitely not 5 Star! Extremely grumpy staff
Posted 5 Sep 2020 on HotelsThis was our first time staying at a Grecotel after hearing many positive things. We booked a junior suite which was meant to come with a sofa with pillows as depicted in the photos but instead it came with a sofa bed that was as hard as a rock. There was no desk and the bed was lumpy and caved in the middle but fortunately they changed it for us. For some reason every single day they removed the flat sheet off the bed and we had to make the bed all over again ourselves. We asked them repeatedly to stop removing it but nobody listened. The room was very outdated and is in need of renovation. It was impossible to black out the room even after they changed the curtains for us so we were woken up early every day by the light. As mentioned the rooms are outdated so there is no soundproofing at all and you hear all the noises especially children. Generally you would think that during COVID the staff would be upbeat/happy and positive to have work but instead almost all of them (apart from two great staff members) looked grumpy and seemed to be permanently sulking. Even when speaking to them in Greek it didn’t change their mood. The second (kid’s) pool was closed which was not communicated on Hotels.com. This meant the main pool was jam packed full of children. To make it worse, on our first day a child made a poo in the main pool and they had to close it!
by A verified traveler from New York
Posted 16 Oct 2019
The staff was really amazing friendly and kind
The room was clean but the cover was ripped and old
by A verified traveler
Posted 11 Aug 2019
We booked the hotel assuming the beach is sandy based on the pictures, however beach strip near the water, including the entrance to the water has about 2-3 meters of stones.
We were not satisfied with the quality of the room - our prearrival requests (placed 6 months in advance) for a ground floor room was not honored. The other party in our group did get a room from a lower standard than the one was booked.
The children’s room had a vasp/yellow jacket nests and we had 3-4 yellow jackets in the room every day and the staff could not be bothered to do anything about it, despite multiple notices.
The staff at the hotel was extremely friendly always. The breakfast buffet is of excellent quality.
We received outstanding service every day at the beach bar restaurant which we enjoyed very much!
by A verified traveler
Love it!
Posted 26 Jul 2019 on HotelsIt was our honeymoon and we mentioned that to the staff, they made our trip super amazing on every level!
by A verified traveler
Posted 18 Jul 2019
by A verified traveler
Posted 17 Jul 2019 on Hotels
by A verified traveler
Posted 11 Jun 2019
A beautiful hotel. Really welcoming and child friendly without being overwhelmed by children. Great kids club. Excellent food.Beautiful beach and pools with plenty of space to sit by them. Evening entertainment was good quality and not too touristy! Staff very friendly and helpful.
Couple of minor niggles - sheets on our bed didn’t fit properly so scrumpled up overnight. This was a recurring problem suggesting they had the wrong size of sheet for the mattress.
Really sharp corner in our family room by sofa - our daughter cut her foot on it.
