Ratings based on 136 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Toronto
Posted 1 Jun 2024
Perfect stay
Comment from Hotel Management
5 Jun 2024 by Guest Services Team, Hotel Management
Dear Kathryn,Thank you so much for your kind words! We're thrilled to hear that you had a perfect stay with us. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. We look forward to welcoming you back to Domes of Elounda Autograph Collection soon for another exceptional experience! Warm regards,Guest Services Team
by A verified traveler
Posted 16 May 2024
We arrived at night but received a room upgrade from garden view to sea view which was very nice, however the room did smell like it was previously smoked in. It seems as though we were on the older side of the resort that was renovated. There is a newer side of the resort as well (on the other side). The property is huge with lots of amenities (shops, restaurants, food trucks, tennis, games room, amphitheatre, bars).
Nearby there are 3 places I would recommend. 15 min walk to the east side of the island to a small town, 45 min walk to the west side - town of Elounda or a taxi ride to Agios Nicolaus where there are many shops and restaurants. All very beautiful and very fun to discover (especially at night).
One thing I had been curious about was what was included in food that I didn’t see online if you have food included in your stay - it’s either a nightly buffet for each person included or if you decide to skip the buffet and go to one of their restaurants it is a 20 euro credit per person for the restaurant - very worth it even if you go one time to their buffet
Overall food was very good.
One downside was the about of kids at the resort - we didn’t realize but apparently they advertise this hotel to families so every time we were at the buffet, there would be kids screaming on either side of us. As much as they have adult zones, either they are full or kids end up being there anyways. This was a bit of a let down for the beautiful atmosphere that they had.
Comment from Hotel Management
22 May 2024 by Guest Services Team, Hotel Management
Dear Ms.Janet,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the room upgrade to a sea view, although we apologize for any inconvenience caused by the lingering smell of smoke.We are a smoking free resort, where smoking inside the rooms isn't allowed. We take cleanliness very seriously and we will investigate the issue you mentioned in more detail to understand the root causes and take appropriate measures to address the incident effectively.We're glad you appreciated the amenities and facilities we offer across our expansive property, including shops, restaurants, recreational activities, and entertainment options. It's wonderful to hear that you enjoyed exploring the nearby towns and attractions, and we appreciate your recommendations.Regarding the dining options, we apologize for any confusion regarding what is included in the food offerings during your stay. We will review our online information to ensure that it accurately reflects our dining policies and options.We understand your concerns regarding the presence of children at the resort and the impact it had on your dining experience. While we do welcome families and strive to provide a family-friendly environment, we also understand the importance of offering quiet and relaxing spaces for adult guests. We will take your feedback into consideration as we continue to refine our guest experience and offerings.Thank you again for your valuable feedback. We hope that despite these challenges, you were still able to enjoy your time with us, and we would love the opportunity to welcome you back for a more seamless and enjoyable experience in the future.Warm regards,Guest Services Team.
by A verified traveler
Posted 30 Oct 2023 on Hotels
by A verified traveler
Posted 26 Oct 2023 on Hotels
by A verified traveler
Posted 21 Oct 2023
Stunning location & lovely staff who very kindly moved us to a large villa. Our luggage took 4 days to arrive courtesy of Lufthansa and the hotel staff were super helpful in supporting us.
Thank you & we will definitely return
Kind regards!
Comment from Hotel Management
22 Oct 2023 by Guest Services Team, Domes of Elounda, Hotel Management
Dear Anna, On behalf of the entire hotel team, we want to thank you for sharing your review, following your recent stay at the Domes of Elounda, Autograph Collection.It is always encouraging to hear positive feedback! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests. All the kind words about our staff are much appreciated, and it gives us great pleasure to know that that every action taken from the entire hotel team, to provide you the highest quality of service, did meet your expectations.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We look forward to your next visit.Sincerely,Guest Services Team
by A verified traveler
Posted 8 Oct 2023 on Hotels
Comment from Hotel Management
12 Oct 2023 by Guest Services Team, Domes of Elounda, Hotel Management
Dear Eveline,On behalf of the entire hotel team, we want to thank you for sharing your review, following your recent stay at the Domes of Elounda, Autograph Collection.It is always encouraging to hear positive feedback! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests. All the kind words about our staff are much appreciated, and it gives us great pleasure to know that that every action taken from the entire hotel team, to provide you the highest quality of service, did meet your expectations.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We look forward to your next visit.Warmest Regards, Guest Relations Manager
by A verified traveler
Posted 4 Oct 2023
by A verified traveler
Posted 19 Sep 2023
Absolutely incredible hotel! A real treat with the most stunning views across the water to Spinalonga. The private beach is beautiful and the whole property is just fantastic, as are the staff who could not do any more to help or make your stay perfect. The breakfast is also one of the best we’ve had! The village of Plaka isn’t a long walk and has nice restaurants whilst Elounda is 10min in a taxi. The onsite restaurants are fantastic, especially Topos 1910. Our apartment was also perfect and the interior design of the hotel is beautiful. Thank you for a wonderful stay!
Comment from Hotel Management
20 Sep 2023 by Guest Services Team, Domes of Elounda, Hotel Management
Dear Elena,We are truly delighted to hear that you had such an incredible experience during your stay at our resort!We're thrilled you found our private beach beautiful and our views stunning. It's fantastic to hear that you were impressed with our property and that our staff went above and beyond to make your stay perfect. We take pride in providing exceptional service, and your appreciation means the world to us.We're equally thrilled that you enjoyed our breakfast offerings, and your kind words about our onsite restaurants are truly appreciated. Thank you, once again, for choosing to stay with us and for taking the time to share your feedback. We look forward to the opportunity to welcome you back in the future and provide you with another wonderful stay.Warmest regards,Guest Services Team
by A verified traveler
Posted 30 Jul 2023
An all round pleasant experience. Would come back.
Comment from Hotel Management
6 Aug 2023 by Guest Services Team, Domes of Elounda, Hotel Management
Dear Arina,Thank you for choosing Domes of Elounda, Autograph Collection! We appreciate you taking the time to post a review about your experience with us.It is particularly warming to receive an evaluation like yours and to know that our efforts to provide a superior service and hospitality are being recognized.We appreciate all the kind words and please rest assured your review has already been shared with our team members.We look forward to having the pleasure of welcoming you back to the resort soon.Warmest Regards, Guest Services Team
by A verified traveler
Posted 17 Jul 2023 on Hotels
Comment from Hotel Management
6 Aug 2023 by Guest Services Team, Domes of Elounda, Hotel Management
Dear David,Thank you for choosing Domes of Elounda, Autograph Collection! We appreciate you taking the time to post a review about your experience with us.It is particularly warming to receive an evaluation like yours and to know that our efforts to provide a superior service and hospitality are being recognized.We look forward to having the pleasure of welcoming you back to the resort soon.Warmest Regards, Guest Services Team
