Ratings based on 63 Verified Reviews
4.2 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Oct 2023 on Hotels
by A verified traveler
Posted 11 Oct 2023
Nausica (Reception) was perhaps one of the best we’ve had the pleasure of meeting… thank you.
Hotel was nice, we had a room with jetted tub. Nice spacious room, while the single beds we’re comfortable they are not great. Found them too small for average adult and they move about..( mind the gap).
Room was generally quiet, you don’t hear any noise from surrounding pubs or traffic. Our neighbors occasionally played loud music or movies while using their spa which was a little annoying.
Jetted tub stopped working 1 day, sadly no one came to fix it when reported, luckily it started working the following evening.
Meals were varied (enjoyable) with some Greek dishes, same for breakfast. Desserts tended to be more or less the same things.
Bars were always busy but you only waited a minute or two. Marcos is a true barman, remembers your name an preferred drink ( so many guests) with lots of one liners (entertaining).
Pools are ok and we were glad to see the hotel TRIED to enforce some rules on booking sun loungers. Early October there were always a couple free. On occasion there were children by the adult pool but we did not see them there for long.
Only other negative (not hotels fault) was some guests are inconsiderate. A large welsh group held sun loungers tables and chairs, they were make call and playing videos via speaker, took multiple drinks and left them, filled multiple plates with food & dessert but did not eat it.
Would definitely return
by A verified traveler
Nice place on a gorgeous island
Posted 17 Sep 2023 on HotelsWe had a lovely time and the staff were very nice.
by A verified traveler from Houston
Posted 15 Aug 2023
We loved our stay here, we stayed 4 days for our honeymoon and it was amazing. It was on a nice shopping strip with a lot of restaurants and stores. The staff was super sweet, especially Thanos, he was so helpful and funny. We paid for the all inclusive which was also amazing with Marcos who made being in the lobby a joy. The pool was clean and always had such a good vibe. I would definitely recommend this hotel!
Comment from Hotel Management
11 Sep 2023 by Diana Palace Hotel, Hotel Management
Dear Juan, Thank you very much for your 5-star rating of our hotel. I would also like to thank you for taking the time to leave your excellent and detailed review of our hotel.It was a pleasure accommodating you in our home on this special occasion of yours and we look forward to welcoming you back again in the future. Until then we wish you good health and happiness from all the family and staff at Diana Palace Hotel.
by A verified traveler
Posted 8 May 2023
The location is great!
by A verified traveler
Central location, friendly staff, average dining
Posted 23 Sep 2022 on HotelsWe stayed in a 2 bed apartment, which was located in the best part of the hotel, top floor and looking out to sea. The rooms were basic and old fashioned (but I believe the standard hotel rooms have been updated). One bedroom had no TV and there was only 1 wardrobe between 4 adults which was a bit of an issue…
Central location, and updated communal areas.
The all inclusive was a bit confusing, e.g when eating times were, what drinks were included and till what time (e.g you pay for cocktails except for 1 each day and all drinks are charged after 11pm!)
The juices were heavily watered down and food options were a little repetitive in an evening but plenty of options to eat out which we preferred.
Friendly staff
Comment from Hotel Management
25 Sep 2022 by Kalliopi Margari , Hotel Management
Dear guest, Warmest greetings from Diana Palace Hotel.Thank you for staying at Diana Palace and for taking the time to review your stay with us on Expedia. Regarding the food in the hotel, please note that we have a 14-days menu with different theme nights and a variety of choices. Furthermore, our buffet and the variety we offer, value way more than the standard packages. In addition to this, we offer all the famous and most advertised Greek dishes as well as some international dishes and always accompanied with fresh and mixed salad choices and much more. Thank you for pointing out your concerns. We assure you that we will take all of your comments into serious consideration.I really hope that we will have the pleasure to welcome you back again - please be assured that we will take good care of you. We wish you Love & Happiness.
by A verified traveler
Posted 10 Sep 2022
3 star at most. If that. The pool seriously needs some deep cleaning, green scum all along the sides, the staff were friendly especially Lina at dinner service who always ensured we had a high chair available. Food was very monotonous, After the 3rd day you can guess what will be there for breakfast and dinner without being there. Out of 7 nights there was only 1 night of entertainment on the Sunday evening. No sunbeds available as everyone will put a towel before 8am and not use it throughout the day. Ridiculous behaviour. If you’re still by the poolside between 5:30-6pm expect a very disgruntled man throwing around chairs putting them away so that you leave for closing and will also remove your stuff from two chairs and the table and place it on 1 only to put away the other chair, bearing in mind there were 4 of us using two chairs.
I would not be coming back.
Comment from Hotel Management
11 Sep 2022 by Kalliopi Margari , Hotel Management
Dear Shari, warm greetings from Diana Palace Hotel. Thank you for taking the time to review your stay with us on Expedia. Thank you also for your kind comments about our staff. We love what we do and we always go above and beyond to satisfy our guests. Happy to hear that our team is doing an amazing job. We regret to read that you found the food monotonous. Please note that our menu consists of a variety of different cuisines such as Greek, Italian, Mediterranean, and Asian, making sure to have a vast variety of food in order to satisfy even the most demanding guest. Our 14-day menu is considered to be in the top line of 4-star hotels in Zakynthos. With regard to the animation, we regret to read that you missed our weekly entertainment program. We have a different event 6 evenings over the week. Three evenings per week we have live music, every Sunday traditional Greek live music with original Greek dancers, every Monday a Rock band and every Wednesday Cabaret live music with an amazing singer from the UK. For the remaining three evenings we do other activities such as music quiz and ouzo bingo. It is so much fun and our guests love them.Regarding the sunbeds, the hotel offers two pools in order to accommodate our guests' needs and there is always a free spot. Thank you for pointing out your concerns. We assure you that we will take all of your comments into serious consideration. On behalf of all the team at Diana Palace, we are wishing you health and happiness.
by A verified traveler
Posted 15 Aug 2022 on Hotels
Comment from Hotel Management
16 Aug 2022 by Kalliopi Margari , Hotel Management
Dear Sevastian,
Thank you for sharing this amazing rating about your recent visit at Diana Palace Hotel on Expedia.
We are looking forward to welcoming you back again.
by A verified traveler
Posted 10 Jul 2022
Location1excellent,entrance up a side street,another entrance on the main road. Beach/sea 5 min walk. Bars/restaurants all around the hotel. Quiet at night. Can’t hear traffic/music etc. Lovely well tended gardens.
Staff are very helpful. Man on reception very friendly. Cleaners say hello. Restaurant clean & spacious, outside area if wanted. Breakfast same everyday but lots of choices in buffet. Didn’t have all inclusive so can’t comment but with the abundance of lovely restaurants around wouldn’t use this.
Pool area nice but sun-beds are gone by 8:00am if not earlier so couldn’t get one. The all inclusive lot have got there first. There were some people who must’ve stayed in the hotel all the time we were there getting their money’s worth of “free” drinks etc.
The room is very nice with comfy bed,walk in shower, wardrobes light up when you open the door and a balcony. We had hairdryer, iron & board and safe in the room.
Now for the bad bit, the air conditioning!! It was broken and we didn’t have it for 5 days. I complained to the reception and he came up straight away and said we had the temperature too low!! And turned it up. Another 2 nights of sweltering heat and having to get up and shower in the night then wrap myself in a towel. Then suddenly at 9:00am on the morning of day 6 we get a bang on the door and a man has come to fix it. It had to have a whole new unit. We had to endure 5 nights of sweating and uncomfortable sleep. No apology or gesture of good will.
Comment from Hotel Management
16 Jul 2022 by Kalliopi Margari , Hotel Management
Dear Sarah,
Warmest greetings from Diana Palace Hotel.
Thank you for taking the time to sharing this review on Expedia.
On behalf of our team I would like to thank you for your kind comments about our staff. We always strive to go above and beyond to provide exceptional service to our guests and to create a unique experience. We are glad to know that our team is doing amazing.
I am pleased to know that we could live up to your expectations with your guest room, the location of the hotel, the service you have received and as well with our breakfast at the restaurant.
With regards to the air-condition I truly regret to read that you had to wait that much to repair it. I checked it with the maintenance department and indeed there was a technical issue reported on Saturday 2nd of July which couldn't be repaired from our maintenance staff. Therefore, an external technician specialist checked the device on Sunday 3rd and he replace it the next morning since Sunday is a public holiday and the local shops remain closed. So as it was not possible to get a new device the same day. Nevertheless, we apologize for the unforeseen issue.
We are very much looking forward to welcoming you and your family back again - hopefully in the not too distant future.
by A verified traveler
Nice place
Posted 19 Oct 2021 on HotelsMuy limpio todo y la comida muy rica y buena atención
