Ratings based on 117 Verified Reviews
4.7 Room cleanliness
4.9 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
I was excited to stay at the hotel, after reading the reviews online. The staff was very helpful, Donna was great to make sure we were able to get a room as early as possible as we had arrived well before the check in time and traveling with a two year old. Valentino was helpful with everything else drinks and etc. the sunsets were amazing, the restaurants and shopping was very close.
however the room, 105, wasn’t quite as I expected per the photos online. I definitely wouldn’t use the word upscale as part of the description.The sink was loose from the wall, you could see the crack in the sealant, the shower curtain didn’t wrap around to enclose the shower. I wanted to love the room but I didn’t even want to shower in that bathroom.
by A verified traveler
Posted 30 Apr 2024
Great hotel with wonderful views of the sunset and Fira.
by A verified traveler
Posted 24 Apr 2024
We enjoyed our Stay. The staff was excellent: Valentino, Donna, and the tall lady who prepared breakfast ( sorry, I forgot her name). Also, to stay in Fira was the best decision.
by A verified traveler
Posted 6 Apr 2024
Beautiful epic views, right in the middle of everything, yet also quiet and peaceful.
by A verified traveler
Posted 1 Apr 2024
by A verified traveler
Posted 1 Apr 2024
Amazing view quiet located close to shopping area and great breakfast
by A verified traveler
Posted 14 Mar 2024
Amazing staff, good breakfast, and nice view
by A verified traveler
Posted 9 Mar 2024
Gorgeous location and excellent service. Super friendly staff. Donna even ordered gluten free breakfast food for my wife!! Highly recommended!!!
by A verified traveler
Posted 5 Mar 2024
The property is a gem. Very accessible to everything, staff are welcoming, helpful, and they make you feel at home. Donna who is the owner with her staff Christina and Val responds to all our request in a timely manner. Friendly and yet very professional. The property is more than what I expected. Nice view, on the caldera, and not much steps to climb up and down. Service is superb! Highly recommend this hotel. You won't regret it. Thank you Donna and staff!!
by A verified traveler
Posted 27 Feb 2024
Staff were excellent and friendly.
Place was clean.
