Ratings based on 72 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Aug 2023
by A verified traveler
Posted 13 Jun 2023 on Hotels
by A verified traveler
Posted 12 Aug 2022
Loved our stay here! Would definitely go back. The staff are so lovely and helpful they work so hard.
Spa was great too. The area is super chilled and great food and friendly hospitality.
Only thing would say is the Wi-Fi isn’t perfect but think that’s Greece in general.
by A verified traveler
Posted 26 Jul 2022
Definitely not a 5-star property. I have seen better 3-star properties with better amenities and facilities.
by A verified traveler
Posted 16 Sep 2021 on Hotels
Nice Hotel but obviously Covid is still restricting staff levels. Room comfortable but not as described on Hotels.com. Room did not have hot tub which was in the description. Only got 2 small bottles of water on first day. Had to keep asking for cups/t-bags. Cleaning not great and no towels on 2 days. Other guests in hotel were returning customers and they were disappointed with the changes/issues. Would return to the area again but not that hotel. At the moment it is not 5* as advertised
by A verified traveler
Be aware before you book
Posted 15 Sep 2020 on HotelsWe booked a suite with private pool thinking that the price and reviews made it sound like a 5 star experience. It came very highly rated, which is very surprising and makes the whole peer review exercise unreliable for future bookings.
Our room was really in terrible condition. The pictures do not show how much wear and tear the hotel is under. The blue couch in our room was marked with brown from dirt and the towels had holes in them (see photos). Not to mention that the floors had the grout scrubbed white but the rest of the tiles they did not clean... The staff was kind and apologetic but there is nothing they can do.
Just beware when you book not to pay a premium which is non refundable... Other rooms may be better and are much cheaper. The pool is nice.
The dinner is not to our taste (we prefer the local Taverna food) but included in the rate, so a cheaper solution.
Their COVID sanitation is likely to standards.
I left and felt cheated and disappointed. Luckily we booked for one night and left for a luxury five star hotel at the same price.
Comment from Hotel Management
9 Oct 2020 by Maura Fidelis, Hotel Manager, Hotel Management
Dear Reviewer,
Thank you for your comments regarding your recent stay at the Castello Boutique Resort & Spa.
We are sorry to read that your stay with us was not satisfactory and would like to express our apologies for any inconvenience caused.
Thank you for mentioning the kindness of the staff, the nice pool area, and the fact that we are following the COVID protocols.
We sincerely hope to have the opportunity to welcome you again to our hotel and in the meantime, remain at your disposal.
Kind regards,
Maura Fidelis
Hotel Manager
by A verified traveler
Posted 9 Oct 2019 on Hotels
Comment from Hotel Management
10 Oct 2019 by Renata Kounali, Reservations Coordinator , Hotel Management
Dear "Carol",
Thank you for your "10 out of 10" rating, it is very appreciated.
King regards,
by A verified traveler
Greek vacation.
Posted 7 Oct 2019 on HotelsWonderful hotel , friendly and helpful staff .
Comment from Hotel Management
8 Oct 2019 by Renata Kounali , Hotel Management
Dear Mrs. Maria L.,
Thank you for your kind comments. Looking forward to welcoming you again in the future.
Warm regards,
by A verified traveler
Amazing Stay
Posted 30 Aug 2019 on HotelsAmazing stay! Very hospitable and accommodating. 5 star service, with very friendly and helpful staff!
Comment from Hotel Management
8 Oct 2019 by Renata Kounali , Hotel Management
Dear valued Guest,
Thank you for your kind comments.
Looking forward to welcoming you again in the future.
Warm regards,
by A verified traveler
Posted 9 May 2019
Comment from Hotel Management
9 May 2019 by Stelios Tamboukos, General Manager, Hotel Management
Dear Guest,
We would like to thank you for taking the time to share your recent experience with us. We are delighted to read that you enjoyed your vacation with us.
As a member of the Small Luxury Hotels of the World our main goal is to meet and exceed our guests’ wishes and demands. Therefore every comment positive or negative is important to us in order to improve.
Please rest assured that we will share your wonderful review with the rest of our team who I am certain will be positively encouraged.
Once again thank you for your feedback and we hope to welcome you again in the future.
Sincerely,
Stelios Tamboukos
General Manager
