Ratings based on 47 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from MELVILLE
Posted 6 Nov 2023 on Travelocity
Beautiful hotel located midway between Heraklion and Chania. Loved the beach and restaurant. Our room was amazing with our own pool and fireplace in our private outdoor area. Staff couldn't have been nicer. Loved Rethymno's old town which was a short cab drive away. Would highly recommend this hotel.
Comment from Hotel Management
1 Dec 2023 by Panos Markou Hotel manager, Hotel Management
Thank you so much for your so kind words, we are glad to read that you enjoyed your stay at caramel and the city of Rethymno. We do hope to see you back again in the near future.Best Regards
by A verified traveler
Posted 4 Nov 2023
Excellent service and staff so nice! Super kids friendly but also good for adults and couples.
Comment from Hotel Management
5 Nov 2023 by Panos Markou General manager, Hotel Management
Thank you so much for taking the time to post your kind review of your stay at Caramel Boutique Resort. We truly appreciate it. We hope to be able to welcome you back again in the near future.Best regards
by A verified traveler
Posted 28 Aug 2023 on Hotels
Amazing stay with very good facilities for the families. The staff in the kids club was fabulous and kept the kids wanting to go back. Also loved the kids buffet in the afternoon
Aside from family facilities the restaurant served very good food, the pool and beach was great as well
The service on the beach could do with a little improvement in terms of people serving
Comment from Hotel Management
31 Aug 2023 by Panos markou Hotel manager, Hotel Management
Thank you so much for your kind review and suggestions. It has been a pleasure having you with us at Caramel Boutique Resort.We hope to be able to welcome you back again in the near future.Best regards
by A verified traveler
Posted 2 Jul 2023
Comment from Hotel Management
4 Jul 2023 by Panos Markou Hotel manager, Hotel Management
Thank you so much for your 5 star rating. We hope to see you again soon.Best regards
by A verified traveler
Posted 14 Jun 2023
This is a spectacular property with an incredible team of people that took care of our every need! We loved our stay here and would definitely come back. I will miss the wonderful staff who made us feel like home.
Comment from Hotel Management
4 Jul 2023 by Panos Markou Hotel Manager, Hotel Management
Thank you so much for taking the time to post your kind comments on your recent stay with us. We truly hope to be able to welcome you back again in the near future.Best regards
by A verified traveler from Walpole
Posted 5 Sep 2022
by A verified traveler
Posted 13 Jun 2022
by A verified traveler
Posted 18 Apr 2022
As it was early April, the hotel was reasonably quiet. The whole area of the hotel and pool was very relaxing and super clean. Staff service in EVERY area of the hotel was first class: Front of house, Housekeeping, Dining, Pool and Bar areas, the young man who delivered drinks to the room and those who helped with luggage. It is obvious that careful attention is given to the recruitment and training of staff as, without exception, every member of staff was friendly and most attentive to whatever request we had.
Comment from Hotel Management
22 May 2022 by Evgenios S. Lomis - Resident Manager, Hotel Management
Dear Mrs Elizabeth,
Greetings from Grecotel Caramel Boutique Resort!
First of all, I would like to thank you very much for choosing to stay with us, it was a pleasure to welcome you. I would also like to thank you for taking the time to leave such a lovely review and share your experience in Expedia.
It is makes us glad to read that you liked the calmness & tranquilty of Caramel; its architectural structure really helps to do so. We are also very happy to learn that you valued the cleanliness levels of our property, our accommodation service team is working hard to keep these high standards and we appreciate your recognition.
Most importantly, what makes us particulalry delighted, is to find out our efforts were highlighted in your review and enhanced your stay - that's the ultimate compliment with regards to our hospitality!
It will be my pleasure to share your comments with the rest of the team here, and we all look forward to welcoming you back very soon in the near future.
Caramel regards,
Evgenios S. Lomis
Resident Manager
by A verified traveler
Posted 6 Aug 2019
Big small property. Very quiet and relaxing
Service amongst the best I have enjoyed
Comment from Hotel Management
8 Aug 2019 by Georgios Daskalakis, Hotel Management
Dear guest,
greetings from Caramel Grecotel Boutique Resort and Rethymno.
Thank you for choosing our resort for your stay in Crete and for reviewing your experience on Expedia.
We are pleased that we have managed to meet your expectations with a relaxing stay and with the service offered by our team and we will be delighted to welcome you back soon.
Best regards
Georgios Daskalakis
General Manager
by A verified traveler
Amazing hotel, a few minor tweaks from perfect
Posted 21 Jun 2019 on HotelsBeautiful hotel, amazing food, and staff very friendly.
The local area isn’t quite as lovely and so the hotel could perhaps benefit from hosting a little more entertainment/activities.
Would also be nice if boards could be purchased rather than just bed and breakfast.
Comment from Hotel Management
22 Jun 2019 by G.Daskalakis, Hotel Management
Dear Laura,
Greetings from Caramel Grecotel Boutique Resort and Rethymno.
Thank you for choosing our resort for your Cretan holiday and for sharing a review of your experience.
We are pleased to read that your experience has generally met your expectations and thank you for mentioning the couple of issues that you suggest need improvement.
We would be delighted to welcome you back soon!
Best regards
Georgios Daskalakis
General Manager
Caramel Grecotel Boutique Resort
