Ratings based on 249 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Oct 2023
Absolutely bad experience! We had to cancel our trip to Grand Gennadi at Rhodes after the fires this August and last minute booked this hotel in Crete advertised as a 4 star hotel.
The morning we arrived we used the lobby washrooms and they were worse/dirtier than the type of washrooms you use at the beach. We visited the breakfast buffet and everything was messy, Nutella on the buffet tables spread everywhere with flies all over. Extremely noisy and crowded like an IKEA food court. This is definitely not a 4 star experience.
We haven't had the chance to check in and get to our room since we were at the hotel at 8:30 am and contacted Expedia to get a refund since we were travelling along with our 2 kids and didn't want to waste our vacation altogether. We were reassured by the agent that the hotel manager will make an exception and we were on the phone for 5-6 hours on hold until 2 pm. They said worst case they would charge us for one night fees but instead they fully charged us the full amount and they let us know about this the next day. We had to leave the island because of our son getting sick, probably because of the hotel washroom and we were charged a full 7 nights accommodation package. Absolutely unacceptable for a 4 star hotel. I would greatly appreciate a full refund even though no one reached out to us all this time.
by A verified traveler
Posted 24 Aug 2023
We stayed there with our two toddlers, and they loved it! We felt very welcomed, and the staff was super helpful and kind.
by A verified traveler
Posted 22 Jul 2023
Had the best experience.
Staff were lovely from reception right through to the chefs and cleaners.
Would love to come back, the kids had an absolute ball. Big variety of things to entertain the kids as well as adults, many relaxing options too.
by A verified traveler
Posted 19 Jul 2023 on Hotels
by A verified traveler
Posted 10 Jul 2023 on Wotif
Good food options, clean and friendly staff. Beach clean.
by A verified traveler
Posted 3 Jul 2023 on Hotels
by A verified traveler
Posted 27 Jun 2023
Great hotel, great value for the money , has everything you need to stay with children,
awesome pools, lots of sunbeds, entertainment. Food was absolutely fantastic and we are quite picky when it comes to food ! We had our own car and this was great location to visit everything we wanted to.
by A verified traveler from Southampton
Posted 2 Jun 2022 on Ebookers
Like it
by A verified traveler
Posted 27 Aug 2021 on Hotels
Amazing
by A verified traveler
Posted 26 Aug 2021
Thanks to the wonderful staff at Creta for making the stay a very pleasant one - I stayed there for 6 days - staff is very friendly and work hard at making all guests very comfortable. The room is cleaned daily and the food is very good.
Comment from Hotel Management
10 Sep 2022 by Spiros Batakis General Manager, Hotel Management
Dear Abraham,We would like to thank you for choosing Creta Princess Aquapark & Spa and for taking the time to share your feedback. We are delighted to see that you enjoyed every aspect of your stay.We sincerely hope to give us the chance to welcome you back in the early future. Best wishes from Creta Princess Aquapark & Spa team.Kind regards, The Management team.
