Atlantica Imperial Resort - Adults Only Reviews

Dear Tomasz, Thank you for your feedback and the amazing rating. We're glad to hear you enjoyed the beach, the views, our gym, and the food. We apologize for the inconvenience caused by the app's user experience and the reliance on it for information. We understand that while technology can be convenient, it shouldn't replace the personal touch of our staff. Your comments will help us improve, and we will work on ensuring our staff provides more direct assistance. We hope to enhance your experience on your next visit.Best regards, The Atlantica Imperial Team

Dear Gareth, It sounds like you had a fantastic experience at our hotel! We highly appreciate your kind words towards our staff members. It's great to hear that the especially the restaurant staff were efficient and attentive throughout your visit. A high-quality buffet can definitely elevate the dining experience. t's also nice to know that even though Kolymbia might not have had much open in April, the resort itself provided everything you needed for a satisfying stay. It sounds like you're already planning to return – that's the mark of a truly enjoyable trip! It would be our pleasure to accommodate you again in the future. Our best regards, The Atlantica Imperial Team

Dear Geust, Thank you very much for your valuable feedback on your recent stay at our Hotel. It is a pleasure to heart that your liked your stay overall. We are sorry to hear though that we could not meet your expectations to the fullest. Especially with the electricity problems. We would like to apologize once more about that, however during the wildfires we had often power cuts that caused problems in many rooms, as we had to switch and operate with the generator. We truly hope to be able to welcome you again in the future.Best regards, The Atlantica Imperial Team

Dear Ian, On behalf of the management of the Atlantica Imperial, I’d like to thank you very much for your amazing and so positive and detailed review that gives us strength to work harder; we all really appreciate your kind words. We will certainly make sure your kind words are passed on to the whole team. It makes our work seem worthwhile when we receive such reviews as it has always been the goal of Atlantica, to offer our guests memorable holidays. We look forward to the opportunity of welcoming you back to the hotel.

Dear Samuel, On behalf of the management of the Atlantica Imperial, I’d like to thank you very much for your amazing and so positive and detailed review that gives us strength to work harder; we all really appreciate your kind words. We will certainly make sure your kind words are passed on to the whole team. It makes our work seem worthwhile when we receive such reviews as it has always been the goal of Atlantica, to offer our guests memorable holidays. We look forward to the opportunity of welcoming you back to the hotel.

Thank you for choosing our hotel for your holidays and for your 10 points rating. Looking forward to welcome you again in the future.

Thank you very much for your review. We highly apricate it.

Thank you very much for your review and kind words. We are very happy to read that you enjoyed your stay with us to the fullest. It would be our pleasure to welcome you again in the future.

Dear Jonathan, Thank you very much for your rating. We very much look forward to welcome you again in the future.

Liebes Christoph, vielen Dank für Ihr ehrliches Feedback zu Ihrem Aufenthalt bei uns. Es tut uns aufrichtig leid zu hören, dass Ihre Erfahrung nicht den Erwartungen entsprochen hat, besonders in Bezug auf die Verfügbarkeit der a la carte Restaurants und die Kommunikation darüber. Wir verstehen, dass eine klare Kommunikation über Einrichtungen und Dienstleistungen von entscheidender Bedeutung ist, um sicherzustellen, dass unsere Gäste ihre Zeit bei uns vollständig genießen können. Es tut uns aufrichtig leid, dass in diesem Fall die Informationen über die Restaurantöffnungen nicht ausreichend waren und dass Sie keine Antwort per E-Mail erhalten haben. Das war ein reines versehen. Wir haben die E-Mail übersehen, sonst hätten wir Ihnen ehrlich mitgeteilt, dass einige Einrichtungen am Anfang, sowie der Saison je nach Auslastung öffnen. Ihr Lob für unser Personal freut uns sehr, und wir werden sicherstellen, dass Ihr Lob an das gesamte Team weitergeleitet wird. Wir bedauern jedoch zutiefst, dass Ihr Zimmer nicht Ihren Erwartungen entsprochen hat und dass Sie mit einigen Unannehmlichkeiten wie den Tausendfüßlern im Bad konfrontiert waren. Solche Vorkommnisse entsprechen nicht unserem Standard, und wir werden sicherstellen, dass entsprechende Maßnahmen ergriffen werden, um solche Probleme in Zukunft zu verhindern.Wir schätzen Ihr konstruktives Feedback und möchten uns aufrichtig bei Ihnen entschuldigen, dass Ihr Aufenthalt nicht so rund verlaufen ist, wie wir es gerne gesehen hätten. Wir hoffen, dass Sie uns in Zukunft eine weitere Chance geben, Ihr Vertrauen zurückzugewinnen, und dass wir Ihnen ein verbessertes Erlebnis bieten können.Mit freundlichen Grüßen,das Atlantica Imperial Team