Ratings based on 36 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Sep 2023
Good choice of food. Staff are excellent
by A verified traveler
Posted 5 Jul 2022
Very nice property with excellent service
by A verified traveler from Wigan
Posted 21 Sep 2019
The hotel was clean and the staff pleasant and willing to help , the rooms were kept exceptionally clean , with fresh bedding and towels every day . The only down side was the pool side bar wasn't stocked very well and the entertainment was poor .
Comment from Hotel Management
22 Sep 2019 by Front Office Manager, Hotel Management
We would like to thank you for spending time to review Cephalonia Palace. All your remarks help us improve any insufficiency. We hope to see you again in the future.
by A verified traveler
Posted 18 Sep 2019
The rooms were very dated but the breakfast was great and the pool facilities were impeccable
Comment from Hotel Management
22 Sep 2019 by Front Office Manager, Hotel Management
Thank you for the kind review. We will gladly offer our services whenever you decide to visit us again.
by A verified traveler from London
Posted 22 Aug 2019
Excellent location for the beach which was beautiful.
Good variety of food but could have been hotter.
Always managed to get sunbed around pool when we needed them
Pool bar staff were very friendly
Mercury car hire around the corner also very helpful
Would definitely recommend this hotel
Comment from Hotel Management
22 Sep 2019 by Front Office Manager, Hotel Management
We would like to thank you for the nice review. We will definitely take into consideration any defects of our services and facilities in order to improve them. We will be happy to accommodate you again in Cephalonia Palace.
Recommended
for Everyoneby A verified traveler
Nice hotel close to beach and tavernas.
Posted 22 Sep 2018The staff were excellent and hotel in good location. Shame about sewage smell and evening entertainment not great.
Comment from Hotel Management
6 Oct 2018 by Front Office Manager, Hotel Management
Thank you for the kind words but mostly for your remarks. We will try our best to improve the facilities and services of the Hotel.
We hope to see you again in Cephalonia Palace.
Recommended
for Everyoneby A verified traveler
Posted 29 Aug 2018
Good for families with young children, good facilities and animation team
Comment from Hotel Management
14 Sep 2018 by Front Office Manager, Hotel Management
We would like to thank you for choosing Cephalonia Palace for your holidays. We hope to see you again in the future to offer you our services.
by A verified traveler from London
Posted 26 Jul 2017
Awful place to stay! The staff is so noisy in the morning it is impossible to rest, the cleaners have no consideration about guests, they chat away at 8am in front of your door!! One morning the cleaning lady had literally wanted to come in at 9,30 to clean the room ,we were skeeping and luckily we had theroom locked -so intrusive we were very outraged in fact we wanted to leave but the nearby hotel was fully booked!
I do not recommend staying here at all! So dissapointed have no words to describe it,sadly
Comment from Hotel Management
29 Jul 2017 by George K, Hotel Management
On behalf of all the staff of our Hotel, which i must inform you works very hard to satisfy all of our guests needs, thank you for your kind words. As you can see your opinion really matter to us. The only think that i do not understand is why our Hotel is such an awful place to stay. Thousands of guests have although a different opinion but we also respect yours too ,and we will try to do our best to find a way to make things that you find so awful.. better.
by A verified traveler from montreal
Do not take the all inclusive package
Posted 2 Jul 2017We made the mistake of taking the all inclusive package thinking that all our food and drinks would be paid for. Instead, we got less than mediocre food and had to pay additional costs for pool bar snacks and drinks. Soft drinks and most coffee drinks were also at an additional cost. Overall, not worth the all inclusive. You're better off paying for your snacks and meals separately.
There was also nothing to do after supper as there was no hotel entertainment nor any nearby bars so nights ended pretty early.
Comment from Hotel Management
8 Jul 2017 by George k, Hotel Management
Dear Guest ,all snacks and drinks are free for our All inclusive guests at the pool Bar, the alcohol is free until 23:00.Every Sunday we have live Greek nights with singers and dancers,also every second day there's a DJ playing Greek and foreign music at the pool bar. Around the Hotel area there are a few Bars and restaurants. Web "XI Beach restaurants and Bars". Thank you for visiting Cephalonia Palace
by A verified traveler
Posted 15 Jun 2017 on Hotels
