Ratings based on 84 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Apr 2024
Need to work more on room cleaniness. Found hair on bathroom shower head pipe and hair dryer not powerful enough.
Comment from Hotel Management
17 Apr 2024 by Eleni Almpantaki | Crs Secretary, Hotel Management
Thank you for taking the time to review our hotel. We are sorry to hear that there were some aspects of your stay that you werent happy with. We will use all the comments you have made to improve our services. We are looking forward to welcoming you back in the future.
by A verified traveler
Posted 9 Nov 2023
Beautiful hotel with three pools, excellent breakfast buffet, top notch service
Comment from Hotel Management
13 Nov 2023 by Eleni Almpantaki | Crs Secretary, Hotel Management
Dear guests, thank you so much for your feedback regarding your recent stay with us! We are really grateful for your kind words and look forward to welcoming you again in the near future!
by A verified traveler
Posted 9 May 2023 on Orbitz
Ocean view.
Comment from Hotel Management
20 Jun 2023 by Eleni Almpantaki | Crs Secretary, Hotel Management
Thank you very much for choosing our hotel! Looking forward to welcoming you again in the near future!
by A verified traveler
Posted 23 Aug 2022 on Hotels
Comment from Hotel Management
27 Aug 2022 by Eleni Almpantaki | Crs Secretary, Hotel Management
Dear guests, thank you so much for your rating! We are really grateful and hope to have the pleasure of welcoming you again in the near future.
by A verified traveler
Posted 25 Sep 2021 on Hotels
Very good overall
Comment from Hotel Management
28 Sep 2021 by Eleni Almpantaki | Crs Secretary, Hotel Management
Dear guests, thank you very much for your kind feedback! We are delighted that you enjoyed your stay with us.
by A verified traveler
Service not 5-star level but friendly staff.
Posted 9 Aug 2021 on HotelsParking: For those of you with rental cars, there is no parking at the hotel and no parking space available in close vicinity either. Closest paid parking is 20 minutes away.
Service: Its a mixed bag. Very friendly staff, however we wanted to extend our stay with one night and unfortunately there was a mix up. We eventually solved it, but the inconveniece of discussing the issue with the staff took several hours (and made us uncomfortable).
Otherwise very attentive and friendly staff overall.
Comment from Hotel Management
14 Aug 2021 by Eleni Almpantaki | Crs Secretary, Hotel Management
Dear guest,
Thank you for choosing Aquila Porto Rethymno for your recent stay to our beautiful Island.
Please note that the closest paid parking is 3 minutes away circa 500 meters.
We are delighted to know that our hotel exceeded your expectations and our team is extremely proud, that you enjoyed your time with us so much. Our aim at the Aquila Porto Rethymno Hotel is to ensure that you experience a wonderful stay and so it is a great pleasure to be provided with such positive comments in respect to our facilities and the service we provide.
It was a great pleasure to host you and thank you once again for taking the time to provide us with your valuable feedback.
by A verified traveler
Posted 4 Aug 2021 on Hotels
Hotel is a bit outdated and unfortunately a bit noisy. Staff is friendly. Breakfast buffet is big and fresh.
Comment from Hotel Management
14 Aug 2021 by Eleni Almpantaki | Crs Secretary, Hotel Management
Dear guest,
Thank you for taking the time to leave a review following your stay at the Aquila Porto Rethymno Hotel.
Our primary goal is the satisfaction of our valued guests and we were disheartened to read that we didn’t quite meet your expectations. We believe and certainly it is the opinion of the vast majority of our guests that our hotel meets the rating it has been awarded and therefore we were very sorry to learn of your own personal opinion.
From all the team, thank you for taking the time to provide us with such a personal recommendation and we certainly hope we have the pleasure of your company again, in the very near future.
by A verified traveler
Posted 30 Jul 2021
Great location and staff.
Comment from Hotel Management
30 Jul 2021 by Elina Sakaraki, Hotel Management
We are so pleased that our staff and hotel location met all your expectations during your stay. Guest satisfaction is our first priority and your acknowledgement is our best reward!
We will be sure to pass on all your lovely feedback to and all will be delighted to hear!
We look forward to the pleasure of welcoming you once again in the not too distant future.
by A verified traveler
Posted 27 Jul 2021
The breakfast is incredible. There are so many options and great quality!! The view is second to none. The area is perfect for beach, walking to the Port etc. There are great places to eat in the hotel and very close . It was a wonderful vacation!
Comment from Hotel Management
27 Jul 2021 by Elina Sakaraki, Hotel Management
Dear guest,
thank you for your feedback - Your comments are welcome and appreciated.
We're so pleased that you enjoyed your time with us! Guest satisfaction is our number one goal and there is nothing better than achieving that!
Once again, thank you very much for choosing our hotel for your stay & we look forward to welcoming you back before long!
by A verified traveler
Posted 26 Jul 2021
Very nice spot, and great stuff specially Eva and the young guy I think his name is Tomas ! Very helpful
Comment from Hotel Management
27 Jul 2021 by Elina Sakaraki, Hotel Management
Dear guest,
thank you for sharing your experience with us. Guest satisfaction is our number one goal and there is nothing better than achieving that!
We are happy our hotel and staff met all your needs during your stay. I shall forward your e-mail to my colleagues at the hotel who tried their best to make your stay a memorable one!
We look forward to welcoming you back!
