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"We had a great stay!"

"I really love this property, Im 6 month pregnant and it was perfect because I didn’t have to walk much everything is close by unlike other resorts where you have to do a lot of walking. The food is great, the staff is amazing they go above and beyond to help you. The room was very clean. "

"-Room(s) credit should be worded as “coupon” NOT credit. We have two rooms, thought we have $900 in room credits per room, but it was a coupon anpply to excursions. Out of the $1,800 room credits, we could only use $40 coupon towards 4 people for snorkeling, $10 coupon applied per person. -Toilet not strong at all. -Staffs were very nice and friendly, except front desk Timmarley guy. -Wish the staffs had food, water and shelter for the family of five cats (mother and 4 kittens) living on property. The cats were so hungry every evening. -Rose Hall buffet is best. The other 4 restaurants, ok."

"Everything was Great👍👍👍"

"Great staff, music by the beach or even more entertainment during the day. Would also benefit from better wifi around the resort and on the beach. "

"All easy and straight forward infront of you which was great. The service at every level is amazing, truly 5 star. Only drawback is the food was really hit or miss "

"Room was modern and spacious. Staff was courteous. Pools were nice plenty of loungers could have more entertainment at the pools. Restaurants were excellent, buffet was average no labels for food, room service was terrible food quality and the menu was not great. The grounds were nice alot of greenery. Could have more night entertainment options. Drinks were average. "

"Me and friend having so much fun in the resort also the staffs are super nice and friendly "

"I stayed here two years ago, in 2024, and at that time everything was wonderful. The property was very clean, the food was great, and the overall experience was excellent. This year, in 2026, the experience was good overall, but honestly, it did not compare to how great it was two years ago. While the food is still very good in general, I was served fish full of bones, and the skin had not been properly cleaned, which was unpleasant. Some areas of the property also seemed dirty, and the rooms now look older and not as well maintained as before. It feels like the hotel is not being taken care of the way it used to be. Service was also inconsistent. Some staff members were very kind and professional, while others were rude and seemed to change their attitude depending on the tip. I understand that tips are an important part of their work, and that is completely fair, but good service should not feel conditional. At times, especially at the bar, it felt like tipping was almost a requirement just to be attended to or even acknowledged. That said, I would like to recognize the staff members who made a positive difference during our stay: Rodriguez, who welcomed us at check-in, as well as Yuma, Fernando, Rosalía, Anabel, Sandy, and Janzel. They stood out for their kindness and service. Overall, the experience was still good, but I was honestly disappointed because my previous stay set a much higher standard."