Ratings based on 4 Verified Reviews
1.2 Room cleanliness
1.0 Service & staff
1.2 Room comfort
1.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Do Not Use OYO
Posted 14 Jun 2021 on HotelsArrived to Swanvale house to discover it was now a homeless shelter. We had to then walk half a mile to another of OYO's guest houses where the manager informed us we were stayingbin yet another of the groups guest houses. After another 10 min hike the Twin room i had booked turned out to be a double. After showing the manager my hotels booking confirming a twin room he said this was all he had! We had to pay an extra £50 for a single room in another guest house. My friend remained in the double and whilst trying to plug his phone in to charge discovered a cockroach in cobweb....As pictured.
by A verified traveler
hotel closed on arrival
Posted 17 Aug 2020 on HotelsThis hotel was closed when we arrived and you couldn’t re locate me
Comment from Hotel Management
18 Aug 2020 by Bella, Hotel Management
We are sorry to hear about your experience, being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Bella!
by A verified traveler
Hotels.com
Posted 4 Aug 2020 on HotelsComment from Hotel Management
11 Aug 2020 by Chris, Hotel Management
Hi, Dave! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Chris
by A verified traveler
Dump
Posted 3 Aug 2020 on HotelsWhen we got there it was closed just as well because it looked like a right dump
Comment from Hotel Management
11 Aug 2020 by Ammy, Hotel Management
Sorry for the unpleasant experience you had with us, John! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Alex
