Ratings based on 442 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
Nice cool rooms.
Comment from Hotel Management
30 May 2024 by Sophia CSR, Hotel Management
Dear Guest,Many thanks for the review with positive comments and ratings. We are glad that you were pleased with the rooms. Our team will always ensure that we keep delighting you with our facilities and services.
by A verified traveler
Posted 29 May 2024
very nice stay, thanks
Comment from Hotel Management
30 May 2024 by Sophia CSR, Hotel Management
Dear Guest,We are glad to know that you had a nice stay with us. We would love to know more about your recent stay to make any required changes and improvements. We always welcome our guest’s ideas and suggestions.
by A verified traveler
Posted 29 May 2024
Above expectations.
Comment from Hotel Management
29 May 2024 by Sophia CSR, Hotel Management
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!
by A verified traveler
Posted 29 May 2024
Shower needs to be fixed in 110, the bathtub spout leaks and the shower is not effective
Comment from Hotel Management
29 May 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback with us! We will surely forward your valuable feedback to our team to ensure improvements are made. Our team is looking forward to hosting you again soon!
by A verified traveler
Posted 24 May 2024
Breakfast was a joke, only warm water to shower. Coffee pot in the room was dirty
Comment from Hotel Management
25 May 2024 by Sophia CSR, Hotel Management
Dear Guest,We apologize for the disappointment you experienced with breakfast and the cleanliness of your room amenities. Your feedback is valuable, and we'll address these issues promptly to ensure a better experience for our guests. Our team hopes to serve a better stay next time.
by A verified traveler
Posted 16 May 2024
I always stay here when I come to great bend, never have any issues and always have a pleasant stay.
Comment from Hotel Management
18 May 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your loyalty and kind words! We're delighted to hear that you consistently have a pleasant stay with us. Your satisfaction is our priority, and we look forward to continuing to provide you with excellent service during your visits to Great Bend.
by A verified traveler
Posted 15 May 2024
Seems like a nice property
Comment from Hotel Management
16 May 2024 by Sophia CSR, Hotel Management
Dear Guest,We are happy to see this 5-star rating and positive review. We strive to provide a welcoming and enjoyable experience for all our guests. We hope to have the chance to serve you again on your next visit.
by A verified traveler
Posted 11 May 2024
Your bathrooms are very unsafe, with the slick tile floors when it gets wet from the poorly designed shower this creates a fall hazard. The shower nozzle was a pain in the ass to use too.
Comment from Hotel Management
12 May 2024 by Sophia CSR, Hotel Management
Dear Guest,I apologize for the inconvenience and safety concerns you experienced with our bathroom facilities. Ensuring the safety and comfort of our guests is our top priority, and we take your concerns seriously. Rest assured, we'll address these issues promptly to ensure our guests have a comfortable and secure experience. We hope to have the opportunity to welcome you back in the future for an improved stay.
by A verified traveler from West point
Posted 2 May 2024
Comment from Hotel Management
22 May 2024 by Sophia CSR, Hotel Management
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
by A verified traveler
Posted 1 May 2024
Staff was courteous and helpful, breakfasts were good, and rooms were clean. The only downfall was a tub that would not drain quickly, and so filled with water while showering. Overall a pleasant stay and would recommend!
Comment from Hotel Management
1 May 2024 by Sophia CSR, Hotel Management
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!
