Ratings based on 257 Verified Reviews
3.7 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Feb 2024
Walking distance into the city for countless dining options.
Parking in a multi story next to the hotel. Just be aware of this if you have a tall vehicle as we had a jeep with a roof rack and just scraped under.
As expected for an ibis. Clean, friendly staff and good location to explore
Comment from Hotel Management
9 Feb 2024 by Hannah, Hotel Management
Dear Rebecca,Thank you very much for taking the time to leave us a rating and review. We're happy to see you were satisfied with your stay with us. Especially your kind words for our staff will be gladly passed on!Best regards,Hannah
by A verified traveler
Posted 4 Dec 2023 on Hotels
Comment from Hotel Management
18 Dec 2023 by Hannah, Hotel Management
Dear STEPHEN,Thank you very much for your rating! We're happy to see you enjoyed your stay with us.Best regards,Hannah
by A verified traveler
Posted 22 Oct 2023
The staffs there are Kind of rude!
Comment from Hotel Management
7 Nov 2023 by Hannah, Hotel Management
Dear Sean Seungwon,Thank you for your rating and review. We are very sorry to hear you had a negative experience with us - especially with the staff. We strive to create a welcoming atmosphere to make all our guests feel welcome and at home during their time with us and will remind all staff of the behaviour guidelines.Best regards,Hannah
by A verified traveler
Posted 19 Oct 2023
A true 3 star hotel but perfect for a quick couple of hours.
Comment from Hotel Management
7 Nov 2023 by Hannah, Hotel Management
Dear Ashley,Thank you for your rating and comment. We're glad you were satisfied with your stay with us.Best regards,Hannah
by A verified traveler
Posted 13 Oct 2023
Relatively clean, but very spartan in furnishings. Rooms very small and reminded me of bare bones youth hostels.
Staff is rarely present on site.
Spend a little more and receive a lot more!
Comment from Hotel Management
7 Nov 2023 by Hannah, Hotel Management
Dear Robert,Thank you very much for your rating and review. We're sorry our rooms could not live up to your expecations. At only 11m² they are quite small. Our staff is on site from 06:30am to 10:00 pm; as reception is staffed by only one person and they also have various other duties as well, it may sometimes happen that they have to step away from the reception counter. In the mornings, you can find our receptionist in the breakfast room where she is in charge of the buffet and kitchen.Best regards,Hannah
by A verified traveler
Posted 2 Oct 2023
The easy check-in!
Comment from Hotel Management
5 Oct 2023 by Hannah, Hotel Management
Dear Madeleine,Thank you for your comment and rating! We're glad to see you were satisfied with your stay with us and that everything went smoothly during your check-in.We'd love to be able to welcome you back some time in the future.Best regards,Hannah
by A verified traveler
Posted 15 Aug 2023
Great position to visit the old town. An easy walk or bus for the Hauptbahnhof. Lovely breakfast.
Comment from Hotel Management
23 Aug 2023 by Hannah, Hotel Management
Dear ROBERT,Thank you very much for your rating and review! We're very happy to see that you had a good stay with us and would be glad to welcome you back some time in the future.Best regards,Hannah
by A verified traveler
Posted 23 Jul 2023
Ah, let me share my *unforgettable* hotel escapade! A bathroom-bedroom combo that'll make you question reality! Transparent bath doors, because privacy is so overrated! No A/C in July, just a brilliant strategy for the perfect summer sweat fest! And oh, a non-working fan to seal the deal! Need your clothes ironed? They've got a fun scavenger hunt – another hotel across town! Housekeeping? Well, they've mastered the art of disappearing messes. Safety? Who needs it? Just open the window and embrace gravity on the roof outside! And the cherry on top – limited reception hours and a breakfast joint that redefines uncleanliness! How does this hotel have 2 stars? Your guess is as good as mine! It's a one-of-a-kind experience, but I'd suggest you run far, far away – for the sake of your sanity and hygiene!
Comment from Hotel Management
28 Jul 2023 by Hannah, Hotel Management
Dear Nadeem,Thank you very much for taking the time to rate your stay and leave us a review.We are very sorry the room could not meet with your expectations and would love to know where it was that you booked them, as there seems to be a lack of photos provided to avoid such surprises as you have had them about our room facilities.Our A/C is currently undergoing repairs. We regret that you caught us in the middle of a heatwave and apologise for the resulting inconvenience.As a two star hotel, there are certain services we cannot provide, ironing among them. Our neighbouring hotel on the same block however usually accommodates our guests. We apolgise if directions were unclear and you were sent across town as it is less then 200 metres away.We are glad to see that despite the shortcomings of our hotel you retained your good humour and had a pleasant time in Graz and on the rest of your trip!Best regards,Hannah
by A verified traveler
Posted 13 Jun 2023
Comment from Hotel Management
30 Jun 2023 by Hannah, Hotel Management
Dear Nikita,Thank you for the rating! We're glad to see you had a pleasant experience with us.Best regards,Hannah
by A verified traveler from Edmonton
Posted 26 Mar 2023
The hotel needs an upgrade, the carpets have weird stains, the toilet seat was full of pee, and don’t get me started about the mattress…….. never staying here again.
Comment from Hotel Management
20 Apr 2023 by FOM, Hotel Management
Dear Stephanie,We're very sorry to hear about your bad experience staying with us.You're right - the rooms do need an upgrade, which we are working on getting approved. This is, of course, no reason for basic cleanliness not to be observed and we will look into the case and pass the information along to our cleaning company.We would have loved the opportunity to rectify the situation during your stay with us and hope you nevertheless had a pleasant time in Graz.Best regards,Hannah
