Ratings based on 62 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Worst hotel to stay. Very dirty. All these decent reviews but clearly not correct. Stucko falling off room ceiling and half of it missing. Hair still all over bathroom from previous guest. Room always super stinky. Just overall gross place. Should be a run down motel.
Comment from Hotel Management
4 Jun 2024 by Manager, Hotel Management
Hello Derek,We regret to hear about your experience and apologize for any inconvenience. Your feedback is invaluable to us and will be shared with our management team for further review and improvement. Thank you for bringing this to our attention.
by A verified traveler
Posted 25 May 2024
They have a gym with 3 machines… (only) and no pool or anything for children
Comment from Hotel Management
27 May 2024 by Manager, Hotel Management
Hello Kimberly, We appreciate your feedback and apologize for any inconvenience caused. Our team is always looking for ways to enhance our guests' experience. For more recreational options, we recommend exploring the nearby attractions or local activities. Thank you for staying with us, and we hope to welcome you back in the future.
by A verified traveler
Posted 24 Apr 2024
Mad sketchy yo! However we did not have anything happen to us so glory to God.
Comment from Hotel Management
25 Apr 2024 by Manager, Hotel Management
Hello Michael, We appreciate you taking the time to share your experience with us. Your safety and comfort are our top priorities, and we're glad to hear that your stay was incident-free. Should there be anything we can do to elevate your future visits, please do not hesitate to reach out to us directly.
by A verified traveler from Streamwood
Posted 8 Apr 2024
Comment from Hotel Management
1 May 2024 by Manager, Hotel Management
Hello Monica, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
by A verified traveler
Posted 4 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Manager, Hotel Management
Hello Mark, We appreciate you choosing our hotel for your stay. If you have any specific feedback about your experience, please don't hesitate to reach out to us directly. We value your insights to enhance our services for all our guests.
by A verified traveler
Posted 2 Mar 2024 on Hotels
Comment from Hotel Management
5 Mar 2024 by Manager, Hotel Management
Hello Danelle,We are gratified to hear that you had a fantastic stay with us! If you have any further feedback to share, please don't hesitate to reach out to us. Your satisfaction is our top priority.
by A verified traveler
Posted 27 Feb 2024 on Hotels
Comment from Hotel Management
29 Feb 2024 by Manager, Hotel Management
Hello Danelle,We are delighted to hear you had a wonderful experience during your stay with us! We look forward to welcoming you back again soon.
by A verified traveler
Posted 7 Feb 2024 on Hotels
Comment from Hotel Management
9 Feb 2024 by Manager, Hotel Management
Hello James,We appreciate you choosing to stay with us and we're sorry to hear that your experience did not meet your expectations. We value your feedback and would encourage you to reach out to us directly so we can address any specific issues you encountered during your stay. We look forward to the opportunity to make it right for you in the future.
by A verified traveler
Overnight Stay
Posted 24 Jan 2024 on HotelsThis was an overnight stop during a trip to West Virginia.
The location was easy to find right off of I-64, the room was clean, comfortable and the check-in staff was very friendly and professional.
Comment from Hotel Management
27 Jan 2024 by Manager, Hotel Management
Hello Peter,Thank you for choosing our hotel for your overnight stop during your West Virginia trip. We're delighted to hear that you found our location convenient and that our room was clean and comfortable. We're also pleased that our check-in staff provided you with friendly and professional service. We appreciate your feedback and hope to welcome you back in the future.
by A verified traveler
Posted 10 Nov 2023
This just goes to show that Expedia does not know what the h*** they are doing. I had to cancel the trip. Because they don't take debit even though they charged in my debt. And I had to get ahold of my bank to reverse the charges. So I would have given this an excellent review if I was there. But I'm actually so in Florida because Expedia are idiots. Rude and unhelpful idiots, i'd email them and called them. And they still can't seem to get it through their thick skull. What a joke.
Comment from Hotel Management
12 Nov 2023 by Manager, Hotel Management
Hello Lacy,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your booking process. As an online guest relations specialist, it's important that we assist you in the best way possible. We encourage you to contact Expedia directly to discuss your concerns and find a suitable resolution. Your satisfaction is important to us, and we hope your future travel experiences are more positive.
