Ratings based on 983 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
Staff was very friendly and very helpful. Breakfast was good. Only minor issue was the noise from Highway (301) if you stay on the backside of hotel.
Overall I would stay here again!
Comment from Hotel Management
13 Jun 2024 by Front desk, Hotel Management
Thank you. The bay side has a wonderful view of the bay and is priced higher than the highway side.
by A verified traveler
Posted 11 Jun 2024
The woman who checked me in was super nice and friendly. The room was nice and clean. I liked that the TV had Netflix. My only complaints about the room is that the bed was VERY uncomfortable, it felt as the middle of the bed was sunken in, and the frame of the bed was very loud. Maybe the frame was broken idk. And the AC unit barely worked. It was rather hot in the room all night even with it turned all the way down. The pool, hot tub and sauna were clean. The view from our room was lovely, watched the sun rise over the water.
Comment from Hotel Management
11 Jun 2024 by front desk, Hotel Management
Thank you. We appreciate the kind words and are delighted that you enjoyed your stay.
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
10 Jun 2024 by front desk, Hotel Management
Acknowledge the positive part of the review and explain that is the way you provide service. Apologize for the negative part and tell them you will improve based on their feedback. Thank the reviewer for bringing the issue to your attention. Express your happiness for the positives in life.
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
2 Jun 2024 by front desk, Hotel Management
Thank you for choosing the Best Western Kent Narrows for your stay. We are delighted that you enjoyed your stay with us.
by A verified traveler from The Villages
Posted 31 May 2024
Room was clean. Updated at some point to remove carpet. Certainly okay for the price. Staff was very good. Breakfast was good.
Comment from Hotel Management
31 May 2024 by front desk, Hotel Management
Thank you. We have removed the carpet in the rooms and installed lvt flooring. We are delighted that you enjoyed the new flooring.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by front desk, Hotel Management
Thank you. We appreciate the visit. We wish you many more safe and happy travels.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Front desk, Hotel Management
Thank you. We appreciate the review. We wish you many safe and happy travels this summer season.
by A verified traveler
Posted 9 May 2024
It was a good location , close to food and walking trails. The view was to die for.
Comment from Hotel Management
10 May 2024 by Front desk, Hotel Management
Thank you. we are delighted that you enjoyed the view of the Eastern Bay. The sunsets are lovely to watch from outside your room.
by A verified traveler from State College
Posted 7 May 2024
The location of this hotel is superb!
Comment from Hotel Management
7 May 2024 by front desk, Hotel Management
Thank you for your visit. We are delighted that you enjoyed the location. Restaurants, dock bars. and walking trails are only a short walk away from the Best Western Kent Narrows.
by A verified traveler
Posted 3 May 2024
Ok
Comment from Hotel Management
4 May 2024 by front desk, Hotel Management
Thank you for choosing the Best Western for your stay.
