Ratings based on 794 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Harrisburg
Posted 11 May 2024
I stayed in room 263. Room was dirty. Bathroom was terrible. Door frame rusted out would not close properly. No hot water. Curtains were torn and would not close. Room had a dusky damp Oder. There was literally nothing good about the room. Public areas were fine.
by A verified traveler
Posted 8 Apr 2024
There's a lot of remodeling going on but otherwise it's not my bad property
Comment from Hotel Management
15 Apr 2024 by Travis, Hotel Management
Thank you for reviewing the hotel. I do hope when the renovation is complete you will come see us again.
by A verified traveler
Posted 31 Mar 2024
Pool appeared not to have been chlorinated recently, had no towels or lighting.
Comment from Hotel Management
4 Apr 2024 by Travis, Hotel Management
Thank you for your feedback. The pool area along with fitness center are being renovated by the hotel and is looking to be completed by Memorial Day weekend. We hope you can come see us again after the renovation.
by A verified traveler
Posted 26 Mar 2024
Comment from Hotel Management
28 Mar 2024 by Travis, Hotel Management
If you would like to give us more information about was not up to par for your stay we would appreciate it, so that we may try to do better in the future.
by A verified traveler
Posted 24 Mar 2024
We had to book a different hotel, because the place was closed because of a water leak, Expedia has contacted a hotel, and we have going to get a complete refund, thank you Expedia for taking care of this so promptly
Comment from Hotel Management
26 Mar 2024 by Travis, Hotel Management
We do apologize that you were not able to stay at our hotel as we had a major water issue at that time and for your safety and the safety of all our guests, we made the decision to shut down temporarily until it was resolved. I do hope that in the future you will give us another try.
by A verified traveler
Posted 12 Mar 2024
The room was okay, restaurants were good and it was nice that they were in the hotel. However in the evening there was no hot water. When we tried to call the front desk we realized the phone cord on the phone in the room was cut. I then called using my cell phone and was only able to get through to reservations. After 20 minutes of trying to get the front desk I gave up.
Comment from Hotel Management
12 Mar 2024 by Travis, Hotel Management
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn HARRISBURG (HERSHEY AREA) I-81.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. The hotel is in the process of starting a major renovation and along with the continued training of the staff we believe that should you choose to stay with us in the future you will see much of the items you had listed to be addressed.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly.
by A verified traveler
Posted 4 Mar 2024
We have stayed at this hotel for the last 3 years for the World Horse Expo. This year was by far the worst. The hotel just seems run down, at least the rooms. The room had some white powdery substance all over by the air conditioner. There was no fridge in the room for drinks or leftovers. There was no hot water for a shower in the morning. Another guest had a dog that yapped and barked all night. Our group was treated poorly in the Winner’s circle by the line dancers. We were physically pushed while on the dance floor. We did not sleep at all. Our group of 20 rooms will be finding a different place to stay next year.
Comment from Hotel Management
6 Mar 2024 by Travis, Hotel Management
Hi Lisa,I am very sorry to hear about your experience with your most recent stay. It was not up to your standards nor the standards that we strive for. Thank you for taking the time to reach out to us and provide feedback. The hotel in the next few months will begin a full renovation of sleeping rooms, meeting space and pool areas. We do hope that if you are back in the area, you would give us another try and see the renovations that are taking place firsthand. All staff members have been made aware of your comments and are working on corrective measures as of me writing this.
by A verified traveler
Posted 20 Feb 2024
Comment from Hotel Management
6 Mar 2024 by Travis, Hotel Management
Thank you for rating us. We appreciate your business and look forward to you staying with us again.
by A verified traveler
Close to casino
Posted 7 Feb 2024 on HotelsHotel is.so close to the casino. Hotel is nice, dated , but clean, they had signs saying renovations are coming this year. Staff was very friendly. It has a small bar and restaurant.
Comment from Hotel Management
9 Feb 2024 by Sonia- AGM, Hotel Management
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
by A verified traveler
Posted 27 Jan 2024
Despite being on 4th floor heard highway traffic all night. Breakfast no longer automatically included. Brown water came out of shower faucet when turned on. Clearly no one has vacuumed under the ottoman in some time.
Comment from Hotel Management
28 Jan 2024 by Sonia-AGM, Hotel Management
Dear Rebecca, thank you for taking the time to write this review. I apologize for the bad experience you had during your stay. I am very disappointed to hear that our room service and housekeeping staff did not meet your expectations. Your remarks have been noted, and I personally will make every effort to remove all shortcomings as soon as possible. We will do everything in our power to exceed your expectations next time.
