Ratings based on 807 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Lovely hotel, was booked into the wrong room and had to move once I was unpacked. Breakfast was chaos and understaffed. One lady trying help people and load coffee beans and put pastries out and top everything up. Coffee machines didn’t work and queues 7 people long which then effect getting your breakfast. Lots of poeple quite upset by it all.
Comment from Hotel Management
30 May 2024 by Mike Stenson, Hotel Management
Dear Melanie,I'm sorry to hear you had a less than ideal experience at the hotel. It sounds like there were some significant issues with the breakfast service that caused a lot of frustration for you and the other guests. Having to unpack and then repack due to the wrong room booking must have been quite inconvenient as well.I appreciate you taking the time to provide this earnest feedback. It's clear the hotel fell short in delivering the quality of service and experience their guests expect and deserve. I will be sure to pass along your comments to the hotel management so they can address these problems and ensure a smoother, more efficient breakfast service in the future. Your feedback will help them improve the overall guest experience.Thank you again for bringing this to our attention. I hope the rest of your stay was more enjoyable, and that any future visits to the hotel will meet your expectations.RegardsMike StensonGeneral Manager
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
30 May 2024 by Mike Stenson, Hotel Management
Dear bill,Thank you so much for the 5 Star review. Team Belton Woods is looking forward to welcoming you back soon.RegardsMike StensonGeneral Manager
by A verified traveler
Posted 2 May 2024
The staff here are what make the hotel. The food seemed overpriced and the rooms very tired
Comment from Hotel Management
3 May 2024 by Mike Stenson, Hotel Management
Dear Samantha Lea,We really appreciate you taking the time to share your feedback. It's disheartening to hear that the food and rooms did not meet your expectations. As an earnest team, we strive to provide excellent value and a comfortable stay for all our guests. Your comments about the staff being a highlight are encouraging, as we place a strong emphasis on delivering exceptional customer service. We will carefully review the areas you mentioned to identify opportunities for improvement. Please accept our sincere apologies for the shortcomings of your experience. We hope you'll consider giving us another chance in the future to demonstrate our commitment to providing a better stay.RegardsMike StensonGeneral Manager
by A verified traveler
Posted 10 Apr 2024
Lots of parking close to reception. Check in was efficient. The bedroom was large, clean and well equipped, with two double beds. The bathroom had plenty of room too.
Access to the leisure centre was included. Large pool, jacuzzi, sauna and steam room. All were a decent size.
Lots of choice for breakfast with helpful staff. All in all, a very enjoyable stay.
Comment from Hotel Management
12 Apr 2024 by Mike Stenson, Hotel Management
Dear William,It's wonderful to hear about your positive experience during your stay! The detailed description of the facilities and services provided truly paints a delightful picture. We're thrilled that you found the check-in process efficient, the room spacious and well-equipped, and enjoyed the leisure centre amenities. Your kind words about our breakfast options and helpful staff are greatly appreciated. Thank you for choosing us for your accommodation needs, we look forward to welcoming you back for another enjoyable stay in the future.RegardsMike StensonGeneral Manager
by A verified traveler
Posted 2 Apr 2024
Room was very tired, not terribly impressed. Not cheap either for 3 nights. Paper thin walls in so much as I could hear the person snoring in the next room plus children running up and down all evening. Will be unlikely to visit again. Gone down hill considerably from my last stay in 2022.
Comment from Hotel Management
5 Apr 2024 by Mike Stenson, Hotel Management
Dear Natalie,I'm sorry to hear about your disappointing experience. Your feedback is valuable to us as we strive to improve our services. We take all comments seriously and will address the issues you've raised with the relevant team members. If there's anything else you'd like to share or if you have any further details, please feel free to let us know so we can work towards ensuring a more pleasant stay for our guests in the future.Yours sincerelyMichael StensonGeneral Manager
by A verified traveler
Posted 30 Mar 2024
We love staying at Belton Woods as a family, the rooms are clean and comfortable and the breakfast is fantastic. The swimming pool facilities are great.
Comment from Hotel Management
1 Apr 2024 by Mike Stenson, Hotel Management
Dear Elizabeth,It's wonderful to hear that you and your family enjoy your stays at Belton Woods! Clean and comfortable rooms, fantastic breakfast, and great swimming pool facilities all contribute to a memorable experience. Your feedback is valuable in helping us maintain high standards of service. If there's anything else you'd like to share or if you need assistance with future bookings, feel free to let us know!RegardsMike StensonGeneral Manager
by A verified traveler
Posted 25 Mar 2024
Maybe try and keep families and the groups on golf weekend a bit separate! Nice to see them having fun but lots of swearing around the lounge bar and banging and crashing in the corridors at 2am waking us up!
Pool was cold and didn’t get a chance to go in the jacuzzi as was hogged by a big group!
Hotel looks a bit tired in places but reasonable value for money! Wouldn’t rush back
Comment from Hotel Management
26 Mar 2024 by Mike Stenson, Hotel Management
Dear Nikki,I'm sorry to hear about your experience at the hotel. Your feedback is truly important for us to improve and ensure a pleasant stay for all our guests. Rest assured, we will address the issues you've mentioned regarding noise disturbances, pool temperature, jacuzzi availability, and overall maintenance of the hotel. We appreciate your honesty and hope you will consider giving us another chance in the future. If there's anything else you'd like to share or discuss further, please feel free to reach out to us.RegardsMike StensonGeneral Manager
by A verified traveler
Posted 16 Mar 2024
Great location and good for family’s - facilities really good.
Comment from Hotel Management
19 Mar 2024 by Mike Stenson, Hotel Management
Dear Mark,It's wonderful to hear that you found the location great and the facilities suitable for families. It's always our aim to provide a positive experience for all our guests. If there is anything else we can do to make your stay even better, please do not hesitate to let us know. Your comfort and satisfaction are our top priorities.RegardsMike StensonGeneral Manager
by A verified traveler
Nice comfortable stay
Posted 28 Feb 2024 on HotelsVery nice hotel with modern and clean facilities. Pleasant comfortable room. We booked a deluxe kingsize twin room but on arrival only had one bed between 3 of us. They offered to put another bed in but that would have meant the room was very pokey. In the end we were given a bigger room with 2 beds, which is what I originally booked through hotels.com
Comment from Hotel Management
29 Feb 2024 by Mike Stenson, Hotel Management
Dear Nick,I appreciate you sharing your experience with the hotel, and I'm glad to hear that the situation was resolved to your satisfaction in the end. It's important for hotels to ensure accuracy and comfort when fulfilling guests' bookings, and it's great to know that they were able to accommodate your original request. If you have any further feedback or need assistance with future bookings, feel free to let me know.RegardsMike StensonGeneral Manager
by A verified traveler
Posted 26 Feb 2024 on Hotels
Comment from Hotel Management
28 Feb 2024 by Mike Stenson, Hotel Management
Dear R,Thank you so much for the 5 Star review. Team Belton Woods is looking forward to welcoming you back soon.RegardsMike StensonGeneral Manager
