Ratings based on 802 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
The staff here are what make the hotel. The food seemed overpriced and the rooms very tired
Comment from Hotel Management
3 May 2024 by Mike Stenson, Hotel Management
Dear Samantha Lea,We really appreciate you taking the time to share your feedback. It's disheartening to hear that the food and rooms did not meet your expectations. As an earnest team, we strive to provide excellent value and a comfortable stay for all our guests. Your comments about the staff being a highlight are encouraging, as we place a strong emphasis on delivering exceptional customer service. We will carefully review the areas you mentioned to identify opportunities for improvement. Please accept our sincere apologies for the shortcomings of your experience. We hope you'll consider giving us another chance in the future to demonstrate our commitment to providing a better stay.RegardsMike StensonGeneral Manager
by A verified traveler
Posted 10 Apr 2024
Lots of parking close to reception. Check in was efficient. The bedroom was large, clean and well equipped, with two double beds. The bathroom had plenty of room too.
Access to the leisure centre was included. Large pool, jacuzzi, sauna and steam room. All were a decent size.
Lots of choice for breakfast with helpful staff. All in all, a very enjoyable stay.
Comment from Hotel Management
12 Apr 2024 by Mike Stenson, Hotel Management
Dear William,It's wonderful to hear about your positive experience during your stay! The detailed description of the facilities and services provided truly paints a delightful picture. We're thrilled that you found the check-in process efficient, the room spacious and well-equipped, and enjoyed the leisure centre amenities. Your kind words about our breakfast options and helpful staff are greatly appreciated. Thank you for choosing us for your accommodation needs, we look forward to welcoming you back for another enjoyable stay in the future.RegardsMike StensonGeneral Manager
by A verified traveler
Posted 2 Apr 2024
Room was very tired, not terribly impressed. Not cheap either for 3 nights. Paper thin walls in so much as I could hear the person snoring in the next room plus children running up and down all evening. Will be unlikely to visit again. Gone down hill considerably from my last stay in 2022.
Comment from Hotel Management
5 Apr 2024 by Mike Stenson, Hotel Management
Dear Natalie,I'm sorry to hear about your disappointing experience. Your feedback is valuable to us as we strive to improve our services. We take all comments seriously and will address the issues you've raised with the relevant team members. If there's anything else you'd like to share or if you have any further details, please feel free to let us know so we can work towards ensuring a more pleasant stay for our guests in the future.Yours sincerelyMichael StensonGeneral Manager
by A verified traveler
Posted 30 Mar 2024
We love staying at Belton Woods as a family, the rooms are clean and comfortable and the breakfast is fantastic. The swimming pool facilities are great.
Comment from Hotel Management
1 Apr 2024 by Mike Stenson, Hotel Management
Dear Elizabeth,It's wonderful to hear that you and your family enjoy your stays at Belton Woods! Clean and comfortable rooms, fantastic breakfast, and great swimming pool facilities all contribute to a memorable experience. Your feedback is valuable in helping us maintain high standards of service. If there's anything else you'd like to share or if you need assistance with future bookings, feel free to let us know!RegardsMike StensonGeneral Manager
by A verified traveler
Posted 25 Mar 2024
Maybe try and keep families and the groups on golf weekend a bit separate! Nice to see them having fun but lots of swearing around the lounge bar and banging and crashing in the corridors at 2am waking us up!
Pool was cold and didn’t get a chance to go in the jacuzzi as was hogged by a big group!
Hotel looks a bit tired in places but reasonable value for money! Wouldn’t rush back
Comment from Hotel Management
26 Mar 2024 by Mike Stenson, Hotel Management
Dear Nikki,I'm sorry to hear about your experience at the hotel. Your feedback is truly important for us to improve and ensure a pleasant stay for all our guests. Rest assured, we will address the issues you've mentioned regarding noise disturbances, pool temperature, jacuzzi availability, and overall maintenance of the hotel. We appreciate your honesty and hope you will consider giving us another chance in the future. If there's anything else you'd like to share or discuss further, please feel free to reach out to us.RegardsMike StensonGeneral Manager
by A verified traveler
Posted 16 Mar 2024
Great location and good for family’s - facilities really good.
Comment from Hotel Management
19 Mar 2024 by Mike Stenson, Hotel Management
Dear Mark,It's wonderful to hear that you found the location great and the facilities suitable for families. It's always our aim to provide a positive experience for all our guests. If there is anything else we can do to make your stay even better, please do not hesitate to let us know. Your comfort and satisfaction are our top priorities.RegardsMike StensonGeneral Manager
by A verified traveler
Posted 25 Feb 2024
Clean rooms, nice breakfast. Some staff not so welcoming, particularly reception staff which is a shame. Main issue was we left our costumes behind in the changing rooms and emailed them twice and called them a number of times with no response. A week later I managed to get hold of someone in leisure who said they didn’t have them in lost property and ‘was just one of those things’. Very disappointed as had they’d responded earlier they may have been a chance they’d been found.
Comment from Hotel Management
26 Feb 2024 by Mike Stenson, Hotel Management
Dear Rachel,I'm sorry to hear about your experience. It's truly disappointing when expectations are not met, especially when it involves lost items. Your feedback is valuable and helps us improve our services. I will ensure that this concern is shared with the relevant team for further investigation and resolution. Please accept our sincere apologies for any inconvenience caused, and thank you for bringing this to our attention.RegardsMike StensonGeneral Manager
by A verified traveler from London
Posted 24 Feb 2024
Very good would stay again
Comment from Hotel Management
26 Feb 2024 by Mike Stenson, Hotel Management
Dear Ian,I'm glad to hear that you had a positive experience! We would be delighted to welcome you back anytime. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.RegardsMike StensonGeneral Manager
by A verified traveler
Posted 18 Feb 2024
A few days before arrival, I received a message from the hotel asking if I would like to make a dinner reservation, which I thought was a nice touch. I replied and requested a table. Upon arrival, I mentioned the dinner reservation to the receptionist who informed me, "no reservation had been made, and if I had received a message, it would have been from Qhotels, not this hotel." I was then informed that the restaurant was fully booked, and the only thing I could do was speak to the restaurant staff. After speaking to the restaurant staff and showing them the message I had received and my reply, I was told I could eat at 6 but not to be late. The issue was made out like it was my fault.
We did use the pool, sauna, steam room, and gym in the morning before we checked in, which was great. We also used it the following day after we had checked out. This is a big positive; however, the pool is a strange combo of a leisure center and a spa. There are a few loungers, the pool is cold, and once it fills with kids, you have no chance of relaxing. We were there on a Saturday.
The dinner was overpriced, and portions were small, but it was nice and well-cooked. The breakfast is very good and had a really good selection of healthy options.
The room was very dated and in desperate need of refurbishment. Having a dog barking a few doors down for 3 hours early evening was far from ideal.
We didn't use the spa but he pool/sauna/steam room are not great.
Comment from Hotel Management
19 Feb 2024 by Mike Stenson, Hotel Management
Dear Daniel,It is truly disappointing to hear about your experience with the hotel's dinner reservation process. Customer service is paramount in the hospitality industry, and it sounds like there was a breakdown in communication that led to inconvenience on your part. It's important for hotels to ensure that their systems are aligned and that messages are accurately relayed to avoid such situations. Your feedback is valuable, and we hope that the hotel takes proactive steps to improve their processes for a better guest experience in the future. If you need any further assistance or have any other concerns, please do not hesitate to reach out.RegardsMike StensonGeneral Manager
by A verified traveler
Disappointed
Posted 17 Feb 2024 on HotelsDisappointed room miles away from reception
Restaurant was understaffed and food when you finally received it was at best mediocre
Comment from Hotel Management
19 Feb 2024 by Mike Stenson, Hotel Management
Dear Cherie,I appreciate you sharing your detailed experience with us. It's great to hear that you enjoyed the beautifully decorated reception, bar, and restaurant areas, as well as the chilled vibe in the lounge. I'm glad to know that the staff were helpful, polite, and friendly during your stay.I understand your concerns about the room being far from the reception and the restaurant being understaffed. Your feedback regarding the food quality is duly noted. We strive to improve our services based on valuable input like yours.Should you decide to visit us again, please do not hesitate to reach out in advance so we can ensure a more pleasant experience for you. Your satisfaction is important to us, and we would love another opportunity to make it right for you.RegardsMike StensonGeneral Manager
