Ratings based on 529 Verified Reviews
2.6 Room cleanliness
3.0 Service & staff
2.9 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
If I could have given no stars I would have. We arrived at the motel and there were people sitting around outside and in vehicles doing drugs. I checked in, received my room keys, and immediately left the premises and called my son to come walk us to our room. My son told me we were going back, getting pictures of the room, and getting a refund as this was not a safe place to stay. I forgot my room key so I asked the lady at the front desk if I could have a new one after telling her what room I was in. She handed it to me without even asking who I was or for my ID. That is scary!! By now my son had looked up the reviews for this motel, not good. The first bed had a huge wet spot on it. The bedding was soiled with blood and dried secretions. We took the sheets off and the mattresses were the worst!! Urine stained over the entire beds with dried blood. There was a phone but no power cord or phone cord. There was cotton stuffed in the peep hole. There was spit and toothpaste in the sink. The microwave was disgusting. We took the pictures and then went to the front desk. I asked for a return and she said it would be a $25 fee and 3-5 days to receive the return. I received the return within 4 days. I commend them for the return but HOLY HELL if you like yourself even a little bit, do not, I repeat do not stay here!!
Comment from Hotel Management
13 Jun 2024 by Manager, Hotel Management
Hello James, We are sorry to hear about your experience. Our hotel takes all feedback seriously and will address the concerns you have raised with the team. Our priority is the safety and comfort of our guests, and we will ensure that proper measures are taken. Thank you for bringing this to our attention.
by A verified traveler
Posted 8 Jun 2024
No breakfast you should mention on the list
Comment from Hotel Management
9 Jun 2024 by Manager, Hotel Management
Hello Jianqing,Thank you for sharing your feedback with us. We appreciate your comment regarding breakfast and will ensure to review our listing for accuracy. Your input helps us enhance our services for future guests.
by A verified traveler
Posted 6 Jun 2024
This poor Dirty,nasty hotel not good at at is located in a bad area,,slum area,this is a Ghetto area hotel,not save,all windows open,bad people in from of hotel,like waiting for people for drugs or something!!! This area is trash!! Do not stay here ,i came in ,and i keep driving to another hoter,i do not going to stay in this basty poor ghetto hotel!! ,, do not sray here ever,I looked at yelp and reviews are horrible too.one start !
Comment from Hotel Management
6 Jun 2024 by Manager, Hotel Management
Hello Rolando,We're sorry to hear about your experience; guest safety is our priority, and we take security very seriously. We recommend guests reach out directly to local authorities with any safety concerns in surrounding areas. Our aim is to create a safe and enjoyable environment for all.
by A verified traveler
Posted 3 Jun 2024
The room smelt like smoke , the worst I have ever experience. Refrigerator broken , mold in it . Huge spots on floor . Cigarette burns on comforter. The bathroom though was clean . Breakfast room locked “ no longer have” they said . The staff were kind
Comment from Hotel Management
6 Jun 2024 by Manager, Hotel Management
Hello Denise, We appreciate your feedback regarding your recent stay. We value the opportunity to improve our services and aim to address these concerns with our team promptly. Thank you for acknowledging the kindness of our staff during your visit.
by A verified traveler
Posted 2 Jun 2024
So for the positives: friendly front desk gentleman, clean sheets, hot water, confortable bed.
Negatives: holes in walls, only half electrical outlets worked, door handle held on with tissue paper stuffed around it, no ice bucket or cups, toilet seat not secured down, smoke detector in room kept beeping .
Comment from Hotel Management
6 Jun 2024 by Manager, Hotel Management
Hello renee, Thank you for sharing your feedback with us. We appreciate your kind words about our staff and the cleanliness of our rooms. We'll address your concerns with our maintenance team for further improvement. Your detailed comments are valuable for us to ensure a better guest experience in the future.
by A verified traveler
Posted 1 Jun 2024
Provide more female entertainment. Thank you
Comment from Hotel Management
3 Jun 2024 by Manager, Hotel Management
Hello Nick, We appreciate your feedback and will share your suggestion with our team for future improvements. Guest satisfaction is our priority.
by A verified traveler
Posted 27 May 2024
Photos for this hotel are very deceiving. Dirty. Smells of smoke. Front desk help was dressed in sweat pants and crocs. Sheets in room were stained and had cigarette burns. Pillows on bed were laughably small.
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Candice, We appreciate your feedback on your recent stay. Guest satisfaction is important to us, and we regret to hear about your experience. Your comments will be shared with the relevant teams for review and necessary action. Thank you for bringing these concerns to our attention.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Zipporah,We're sorry to hear that your experience didn't meet expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address any issues you encountered.
by A verified traveler
Posted 5 May 2024
Room wasn’t clean. Room had water dripping from upstairs , food in bed and dried food in bed and sheets in several spots. Carpet filthy, water rings on tables. Musty room
Comment from Hotel Management
6 May 2024 by Manager, Hotel Management
Hello Ronald,Thank you for sharing your feedback with us. We regret to hear about the cleanliness issues you encountered during your stay. We take all guest concerns seriously and will address this matter with our housekeeping team to ensure a better experience for future guests. Your comments are valuable to us as we strive to maintain our high standards of cleanliness and comfort.
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
25 May 2024 by Manager, Hotel Management
Hello Anto,We're sorry to hear that your experience didn't meet expectations. Please contact us directly to discuss any concerns you may have had during your stay. We value your feedback and aim to make every guest's stay exceptional.
